CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 50,741 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 50,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered may 16th. Didn’t arrive until June 11th. I ordered the upgraded mats. They are poor quality and ridiculous lead time. Never again.”

Helpful Report

Posted 10 months ago

Hi Steve Thank you for your order & for leaving a review. Please accept our apologies for the delay in delivering your order to Ireland.

Posted 10 months ago

“I wouldn't trust or buy from this company! You don't receive what you think you bought! And then on inspection you realise that they hide in their fine print the fact that they can actually just sent you what they want based on their own availability. When I highlighted to them that this is actually not clear to their customers, they just stuck to their guns that this is somewhere on their website so therefore it is clear - i.e. We are right and the customer is wrong and we won't accept the customer's perspective. The inability to listen to your customers and to consider perhaps that your customers might have a point, or the reluctance to fix something when a customer gave you a chance, is why I am writing this review. So that I can tell other customers exactly who they are dealing with! Do you really want to deal with a company that has no integrity? Well, I don't and will never deal with them again. [PS: I will check if my review make it on your website, as I have a funny feeling that it won't.]”

Helpful Report

Posted 10 months ago

Hi Werner Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with the rubber mats you've received. We promdimently supply our rubber mats using the penny design as mentioned but occassionally send out checker plate design when we are out of stock of penny. We do mention this under the description of the rubber mats, we'll see if we can make this any clearer based on your feedback. Our team offered to exchange the mats for you but you had started using the mats so this option was not available.

Posted 10 months ago

“I’ve got to be honest , mats arrived poor quality ,for my Mini convertible ,The stitching was bad , looks like a beginner had made the mats . No fixings as advertised. The £10 set I took out of my car to put the new ones in were far better quality . POOR POOR POOR !”

Helpful Report

Posted 10 months ago

Hi Trudie Thank you for your order & for leaving a review. Please accept our apologies for the issues with your mats. Following your review our team reached out to discuss this issue with you and offered to send out a replacement set of mats which you have declined.

Posted 10 months ago

“I had hopes these would be as good as the reviews seem to imply, however it turns out the cheap Amazon £20 ones are of a superior quality and yet half the price. I ordered rubber mats for winter use and they arrived today, annoyingly every single one has multiple issues of poor stitching, poor finishing etc. Absolutely appalling quality for the price and it's as if 0 quality control exists and was done on these. I have emailed regarding how to resolve this as I am not happy with this quality for the money.”

Helpful Report

Posted 10 months ago

Hi Chris Thank you for your order & for leaving a review. Please accept our apologies for the issues with your mats. I know you have discussed this with our team and a replacement set has left us today.

Posted 10 months ago

“You keep nagging you get bad reviews”

Helpful Report

Posted 10 months ago

Hi Allen Thank you for your order & for leaving a review. We're glad you're happy with your order. We ask customers to leave a review to rate their experience, we're a small UK based business and our customer's feedback is so important in our future success.

Posted 10 months ago

“Slow delivery. Arrived one piece mat advertised as four separate no return info, expensive delivery rather than return I used fabric hy shape and cut myself to cover existing mats and only got two mats totally useless waste of money -”

Helpful Report

Posted 11 months ago

Hi Claire Thank you for your order & for leaving a review. Please accept our apologies, it sounds like you have received a boot mat in error rather than a set of car mats. Our customer service team have reached out to you to confirm this so we can send out the correct product to you.

Posted 10 months ago

“I ordered the rubber car mat for my Mazda 3. It is a good fit but the smell is too much. The rubber smell has transferred to my work coats and so I have had to have them cleaned. I left the mat outside for a few days and the smell is still just as bad!”

Helpful Report

Posted 11 months ago

Hi Rory Thank you for your order & review. Our rubber mats do come with a slight rubber odour but this should fade quickly. If it doesn't then please let our customer support team know and we'd be happy to replace the mats for you.

Posted 11 months ago

“I ordered a set for my Maxus T90 they took an eternity to arrive and I was not at all impressed with the fit, I asked to return and was quickly sent a returns number but 2 weeks after having received my return I am still chasing my refund. I would avoid!!”

Helpful Report

Posted 11 months ago

Hi James Thank you for your order & for leaving a review. Please accept our apologies for processing your return & issuing your refund. We aim to do this within a week but are slighly behind due to the bank holiday. Your return has now been processed & your refund issued.

Posted 11 months ago

“Smells very badly, I been keeping matts Outside for two weeks and smell still Does not disappear Can not use them at all”

Helpful Report

Posted 11 months ago

HI Thank you for your order & for leaving a review. I'm sorry to hear that the mats have an odour, our rubber mats do have an odour but we'd expect this to fade quickly with time. As this hasn't faded, our team have arranged for a replacement set of our Super car mats to be sent out to you as a replacement for the rubber mats you have received.

Posted 11 months ago

“Smell very bad, you can not keep them in the car, the smell is so toxic they have been on the balcony for two weeks now, and still smell very badly I am hoping the smell will disappear one day Don’t serve the purpose unfortunately”

Helpful Report

Posted 11 months ago

Thank you for your order and for leaving a review. Our rubber mats do come with a slight rubber odour, this does fade quickly over time. If the odour doesn't fade further then please let us know.

Posted 11 months ago

“Really bad service, order 2 weeks ago and nothing arrived, no acknowledgment from the people. Avoid using.”

Helpful Report

Posted 11 months ago

Thank you for leaving a review. Unfortunately you haven't ordered from ourselves. Based on your order number you've ordered from one our competitors.

Posted 11 months ago

“Ordered custom mats and one of them doesn’t fit properly. Useless custom service”

Helpful Report

Posted 11 months ago

Thank you for your order and for leaving a review. I'm sorry to hear about the issue with your order, please accept my apologies. All of our car mats should fit perfectly, if yours doesn't then our customer service team would be happy to resolve the issue to your satisfaction.

Posted 11 months ago

“I ordered mats for my BMW, was assured they were being professionally made to measure and hand finished. Had to wait almost 2 weeks for them to arrive, only to find the 2 front mats were a very poor fit. The mats were obviously not bespoke to my BMW despite giving all the information, make model and year of manufacture. Disappointing and will not recommend.”

Helpful Report

Posted 11 months ago

Hi Rae Thank you for your order & for leaving a review. We're sorry to hear about the issue with your car mats. Our car mats are professionally made in our UK factory and are tailored to fit the footwells they are designed for. The reason the mats do not fit is that you've ordered mats for the latest model 3 Series (G20) but you required mats for the earlier model of 3 Series (F30). Our team have been in touch with returns information so that you can return your order for an exchange of the correct mats.

Posted 11 months ago

“A lot of things went wrong! I placed an order with these for a birthday gift never came on time!!! I placed an order in good time to be told they couldn’t do the embroidery I wanted but I wasn’t aware of this until few days later They lied about emailing me with this matter! Secondly they emailed to say the mats was in production and ready to be sent off.. how? If there was an issue with the letters I wanted… Thirdly they finally done everything correct didn’t get them on time needed them by 11th April got them 19th April! The embroidery isn’t straight on the passenger side mat Never ordering from here again”

Helpful Report

Posted 11 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with your order. The text selected on your order was a trademarked term that we were unable to embroider, our team contacted you the day of your order to let you know this. We didn't hear back from you for two weeks, at which point your order was updated and then it entered our production process. We make all our mats to order, and aim to dispatch within 7 working days of the production process starting.

Posted 11 months ago

“Terrible quality, especially after paying almost £25 From the photos you can see the clips for the mats have not been cut correctly causing the metal to pop out, leaving me unable to fix the mats to my car. I am very disappointed after paying for these I would have received better quality from home bargains. Don't bother.”

Helpful Report

Posted 1 year ago

Thank you for your order & thank you for leaving a review. Please accept our apologies for the issue with the clips in your mat, our team have arranged for a replacement to be sent out to you.

Posted 11 months ago

“Say shipped haven’t now no response to emails just ghosted do not use these people and remove negative comments on social media”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. Please accept our apologies for the delay with your order, this has been stuck with the courier and we are investigating why. Our team have replied to the emails you have sent regarding your order, we aim to reply to all orders within one working day.

Posted 1 year ago

“Received my order a couple of weeks ago. Very disappointed with the poor quality of finish, edges not trimmed properly and drivers mat heel pad not positioned correctly. Tried to contact them immediately but took three days before I got any response. Whilst they have promised to replace the drivers mat they stated it will take 10 days. Clearly their Customer Service skills are lacking as well as the quality of their products. Based upon my experience I wouldn’t recommend this companies products! PS received my replacement drivers mat this week and it was worse than the original!”

Helpful Report

Posted 1 year ago

Hi John Thank you for your order & for leaving a review. Please accept our apologies for the issues with the mats you originally received, as our team mentioned these weren't up to standard and should not have been sent out. We haven't heard from you about the replacement mats, if you have concerns about these then please do let our team know. We aim to reply to all emails within 1 working day, your original email to us was on Friday afternoon and our team replied on Sunday morning, a replacement was then arranged on Monday afternoon. The replacement order had to go through the same manufacturing process as the original, hence the time taken to arrive. We left the original drivers mat with you to protect the vehicles interior in the period before the replacement arrived.

Posted 1 year ago

“Avoid at all cost. I ordered 2008 mats for a Honda Jazz - order 15816. Unbeknown to me half way during the year, they changed shape. They arrived in a flimsy plastic sandwich bag with no other protection. To return them I would have had to pay a £23 exchange fee (1/3 of the cost of the mats & not included on the website information). When I contacted them they wouldn't even help me with the return. How am I supposed to weigh them ? Totally customer service useless. There is none. Avoid at all costs & pass the information on. I have put them out as scrap on bin collection day. That should help the environment.”

Helpful Report

Posted 1 year ago

Hi Kevin Thank you for leaving a review, I'm sorry to hear about your experience but you haven't ordered with ourselves. We don't charge for returns - all our returns are free and our order numbers are in the format CM-456789-S. I think you've ordered with one of our competitors.

Posted 1 year ago

“Awful experience Bought a boot liner. Didn’t fit Charged 50% restocking fee. Please don’t buy anything from them”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. I'm afraid you've purchased from one of our competitors based on your number & the fact that you were charged a restocking fee. We don't charge a restocking fee and offer a 100% refund for returned items.

Posted 1 year ago

“Firstly we have only received one of the three mats we ordered and the other two are seemingly lost with Evri. Evri referred me to Vanmats who have no customer service number and have not replied as yet to my email. Secondly, the rubber mat we have received fits well but smells so strongly it gives you a headache and we had to drive with the windows down. The VOCs from it can’t be good for you. Had to take it out and hoping the smell will lessen. It is currently de-fuming in our garage while I am gradually fuming!!!! 😤”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. Please accept our apologies for the issue with delivery, it does appear that the mats have been lost in transit. We aim to reply to all emails within one business day, our team have been back to you to arrange for a replacement to be sent out. Our rubber mats do come with a slight odour but this will dissipate very quickly.

Posted 1 year ago

CarMats.co.uk is rated 4.9 based on 50,741 reviews