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Carleasing-online.co.uk Reviews

4.9 Rating 434 Reviews
99 %
of reviewers recommend Carleasing-online.co.uk
4.9
Based on 434 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
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Carleasing-online.co.uk 5 star review on 19th December 2024
Paul Sterrett
Carleasing-online.co.uk 5 star review on 3rd October 2022
Christine Watson
Carleasing-online.co.uk 5 star review on 11th August 2021
Gary Kirk
Carleasing-online.co.uk 5 star review on 8th July 2021
Anonymous
Carleasing-online.co.uk 5 star review on 10th June 2021
Anonymous
Carleasing-online.co.uk 5 star review on 20th April 2021
Pak Ng
Carleasing-online.co.uk 5 star review on 26th August 2020
Dan Elliott
1
Anonymous
Anonymous  // 01/01/2019
My car was not recently delivered (as you say). I have had it 4 years and this was an extension. This is sloppy. Also, I have asked countless times to correct my email address yet you have sent this request for a review to my wife. If you can't get 2 basic things like that right, there is not much hope for more complicated stuff. Won't be using Carleasing-online.co.uk again
Helpful Report
Posted 1 year ago
Hi Brett - we haven't sent anything out to and the only email address we have on file is yours (which begins brett) so I am not sure what you are referring to. It sounds like you are mistaking us and the finance company who you will have done your extension directly with. It sounds like they have auto generated an email to you, not ourselves.
Posted 1 year ago
Hi Brett - we haven't sent anything out to and the only email address we have on file is yours so I am not sure what you are referring to. It sounds like you are mistaking us and the finance company who you will have done your extension directly with. It sounds like they have auto generated an email to you, not ourselves.
Posted 1 year ago
The value of my care lease was one of the best one the market. I dealt with one member of staff throughout the sales journey. The sales staff member was very responsive (within minutes) when assisting to get the information needed. Upon signing the contract I experienced delays in responses and frequently no responses, in particular where I had given advice on an important issue. The last email I sent requesting information relating to the hand over of the vehicle did not receive a response. However, the delivery driver of the vehicle was , friendly, well presented and professional. Although the value and delivery were very good, I would not recommend this company, nor use them again, due to the manner and service received from the agent I dealt with. Who I felt was complacent and inefficient.
Helpful Report
Posted 8 years ago
Hi Beatrice, firstly we can only apologise for the issues you encountered. I have looked into this and we had an issue getting information from the supplier, you should have been kept up to date at this point so we have brought this up as a training issue. We ask our suppliers to call the night before / same day for delivery, thus no email the day before from the agent (confirmation of delivery was sent to you on 22/3 by email) . In future we are looking at having our admin department call the night before to confirm everything is on track. Regards
Posted 8 years ago
Carleasing-online.co.uk is rated 4.9 based on 434 reviews