Carleasing-online.co.uk Reviews

Name: Carleasing-online.co.uk
Rating: 4.89

4.9 Rating 433 Reviews

99 %

of reviewers recommend Carleasing-online.co.uk

Company Reviews

Metrics

Info

4.9

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01513565618

Carleasing-online.co.uk 5 star review on 3rd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the car we wanted at a very competitive rate. Communication great and the whole process ran smoothly without a hitch, thanks to Chris.”

Helpful Report

Posted 7 years ago

“Chris Dunseath was efficient and had the answers to my queries. Great customer service”

Helpful Report

Posted 7 years ago

“Very helpful from start to finish - great deal too! Highly recommended!”

Helpful Report

Posted 7 years ago

“Craig was spot on - no messing around, always kept informed and car arrived on time. I would highly recommend this company!! Keith pryke Eastbourne”

Helpful Report

Posted 7 years ago

“The process for discussing my requirements to answering the questions I had was simple. The person I dealt with was very helpful.”

Helpful Report

Posted 7 years ago

“Dale did his best to source me an Audi A4 at short notice and kept me up to date at all times. The process was smooth and stress free. Highly recommended!”

Helpful Report

Posted 7 years ago

“Unfortunately a very poor experience with this company. a waste of our 2 weeks. i was told within minutes of sending all documents that my wife had been refused finance. i am uncertain if her details were even passed on to the finance company. i asked for details for the finance company to enquire further on reasoning behind the refusal. however, i never received a reply from Dale in regards to this. I went to another car leasing company Gateway2lease and we were accepted straight away with no hassle. very poor experience and i will not return for a deal with this company again.”

Helpful Report

Posted 7 years ago

Hi. Sorry to hear about your experience. The finance companies we use do not discuss in detail with us why they decline a customer. I can assure you the application was processed (you will see this as a search on your credit file). We advised you to speak directly to the finance company with regards any queries relating to your decline (and we wouldn't have put you forward for finance with another company at this point as you wanted the existing proposal resolved). The vehicle you have been accepted for with Gateway2Lease is with a different finance company, who will have different criteria for acceptance. The deal you applied for with us was not available through any other funder. Apologies again for the experience you encountered, our team followed the correct procedure though and it was just unfortunate you did not meet the credit criteria required by the finance company. We are a credit broker, not a lender and the lender makes the credit decision based on the information you provide us Regards

Posted 7 years ago

“Chris and his team provid a fantastic service. I would without hesitation recommend them if you are looking to replace your car.”

Helpful Report

Posted 7 years ago

“The service I received from the time I looked online to the car arriving was great it was so simple and easy. Would definitely recommend.”

Helpful Report

Posted 7 years ago

“Quick and efficient service, accurate quotation, good communications. Dale was friendly and made it all happen, in my case 10 days from quote to delivery, first class ! Highly recommended.”

Helpful Report

Posted 7 years ago

“Took delivery of my car yesterday and i couldn't be happier. A big thankyou to Dale and all at carleasingonline.co.uk 5 star service .”

Helpful Report

Posted 7 years ago

“Car leasing was a 10/10 service all round, dealt with a guy called Mike West and he made everything run very easy. Great cumincation and help when ever needed! Highly recommend to anyone!”

Helpful Report

Posted 7 years ago

“Best value car leasing, helpful staff and delivery scheduled to my preferred date. Dale at car leasing-online.co.uk was particularly helpful and putting together my deal and keeping me informed throughout the process.”

Helpful Report

Posted 7 years ago

“They did everything they said they would and were very efficient.”

Helpful Report

Posted 7 years ago

“Best broker in the world!”

Helpful Report

Posted 8 years ago

“I had a terrible experience with this company. Promised a good deal on a car and then the agent stopped responding (no call back, email etc.). The other members of the team would not confirm assist and left messages for the agent (Chris) but still no response. Eventually the agent came back confirming the car was still available but then went off the radar again. Meanwhile I missed a great deal on a car which was actually available from an alternative company. There are lots of good lease companies out there I avoid these guys.”

Helpful Report

Posted 8 years ago

Dear Gareth, Apologies if you felt the experience didn't meet you expectations. When you enquired, we did make it clear that the offer you were interested in was a short term offer which required customers to make a decision quickly due to the small number of cars available. I appreciate you hadn't leased before and needed more time to make a decision and you wanted to arrange a test drive with your local supplier. Unfortunately on this occasion the cars all sold very quickly and we are unable to promise a car to customers who didn't proceed quickly as discussed at the time. We do everything we can to make it clear that we can't guarantee a car until you have actually placed the order and this was communicated to you via email at the time. Chris

Posted 8 years ago

“Smooth effortless process from the first click of the mouse to the satisfying 'clunk' of the car door. Any questions were answered swiftly and competently. Great service.”

Helpful Report

Posted 8 years ago

“They were able to source the vehicle I wanted, in a good timescale and within budget. Everything to do with the paperwork was kept as simple as possible.”

Helpful Report

Posted 8 years ago

“Great customer service and provided me with a lovely quote compared to the competition. Just have to wait for the delivery and I'm good to go :)”

Helpful Report

Posted 8 years ago

“Very professional and very competitive pricing.”

Helpful Report

Posted 8 years ago

Carleasing-online.co.uk is rated 4.9 based on 433 reviews