CareCo UK Reviews

Name: CareCo UK
Rating: 4.29

4.3 Rating 276 Reviews

82 %

of reviewers recommend CareCo UK

Company Reviews

Metrics

4.3

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

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“CareCo served my mum with love, care and attention! :-) really happy with the service and would defo recommend them to anyone.”

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Posted 8 months ago

“We really love the products in store, will buy from Care Co again.”

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Posted 8 months ago

“super product, super price!”

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Posted 8 months ago

“Excellent Customer Service from the top down! I recently had an issue with my mothers wheelchair and had input and support from the top down - including the CEO and the Product Manager who took a personal interest in getting my mother mobile again. They were even responding immediately to emails in the evening and weekends, getting me easy to follow instructions to remedy the issue asap and keeping in contact to ensure the issue had been fixed. Excellent company, excellent service and excellent management - leading with customer service at the heart of how they do business - with the company following from their amazing example. Thanks to all of you my mother is mobile and happy again ... well done !!!”

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Posted 8 months ago

“A1 👍🏻😊👍🏻😊 Thanks once again CareCo”

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Posted 8 months ago

“Nice handy grabber, used DpD also which always makes me feel more confident in a company. Will do business with them again!”

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Posted 8 months ago

“my scooter is super cool and I just love the purple colour - more modern colours look so much better! thank you.”

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Posted 8 months ago

“super happy with the product! we really liek dealing with CareCo!”

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Posted 8 months ago

“as always super service!”

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Posted 9 months ago

“Wonderful service at Careco Brighton. All the staff are very friendly and helpful. Lots of items on display and ready to try out. The showroom is large with parking. I purchased the new Airfold electric folding mobility scooter from Vicky, she certainly knows her scooters and is very knowledgeable. Also, tea and biscuits provided was a nice touch. I would highly recommend.”

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Posted 9 months ago

“Visiting CareCo in Hayes was an experience! I did not know i was walking into a place where it felt like i was visiting old friends. We were offered a cup of tea and biccies, and we had a good old laugh with the sales team. I am very pleased with my purchase of a chair and i'm looking forward to receiving this over the next couple of weeks. Thank you CareCo, it's so refreshing to have a place so happy and helpful. My only negative point - it would be fab to have some music playing”

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Posted 9 months ago

“Since Covid, CareCo is the only mobility retailer to survive in the heart of Canterbury, but my Wife and I wouldn't shop anywhere else, even if we had the luxury of other options. We have been visitors here since it opened some years ago, buying 2 scooters and a riser-recliner each in the process, with no issues whatsoever. The staff are consistently attentive, with the main emphasis placed on the right product for us both, with no hard sell. As somebody with over 30 years' experience within international sales I can assure you this is very rare. We are even greeted by name now such is our regularity, and also have got to know the team by their names too. A reassuring, caring showroom, part of a wonderfully run operation. Bravo CareCo.”

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Posted 9 months ago

“Took my 87yr old Aunt to the sompting branch for a reading lamp and Joan couldn’t be more helpful.Unfortunately didn’t have the lamp in stock but will post it using DPD.We we’re told three to five days for delivery.Delivered the next working day at 10.45am Exactly 24hrs after walking in the shop.Excellent service from careco and DPD.Please don’t change your delivery options as we all know what Royal Mail are like.Many Thanks for once again for the fantastic service.”

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Posted 9 months ago

“CareCo Hull is beaituiful!! you must go and see it.... love the scooter i just bought!”

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Posted 9 months ago

“They helped my 90 year old Nan find her perfect mobility riser, to ensure she keeps her independence living at home. Thank you ☺️”

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Posted 9 months ago

“Every time I visit the Warrington showroom the girls have been very helpful and the showroom is spaced out and no pressure”

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Posted 9 months ago

“Wonderful service from all the advisor’s at Careco Leicester, polite and understanding of my needs, item was delivered on time and in a friendly manner. Had a query, so called Customer service who were also polite and very helpful. Very good experience all round”

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Posted 9 months ago

“Great showroom very helpful staff they are all there to help and advise on all the products available”

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Posted 9 months ago

“delighted with my new scooter - well done to everyone at CareCo for getting my new little buggy so quickly - I LOVE IT!”

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Posted 9 months ago

“Having purchased a rise recliner chair from Careco and it performing as expected initially it within the warranty period developed a problem in the sense that it tilted to one side. I contacted customer service who advised that although it was still in warranty that I had to pay £80 for an engineer to visit. In the event that the problem was due to some sort of misuse that any repair would be chargeable but should it be a manufacturing fault that I would get my £80 back. The engineer visited and could see that on elevation the chair was creaking and groaning and sprayed various moving parts with a silicone spray which he said would fix that particular issue (it didn’t). Despite his apparent being an engineer he not only could not see that only 3 out of 4 feet were touching the floor until I shone a torch with clearly showed that one of the feet was sitting 3-5mm proud of the floor which he agreed was the problem, I suggested that he placed a straight edge across the frame to check the level but this engineer didn’t carry one in his van. Further he said it needed a new frame and he would put it in his report and send me a copy which he didn’t. To cut this long story short it took several phone calls to Careco to get a copy of his report where he had clearly misled me to sign for his visit and then sat in his van for 25 minutes writing his report to which he added my signature which suggested that I agreed with his findings which having finally seen his report I absolutely do not!!! I have now been informed that the replacement part will cost me another £80 and that the issue is down to normal wear and tear despite it being within the guarantee. I would add that I yesterday visited the store from where I purchased the chair and explained what had happened to the manager who said that the chair was still within guarantee so should be repaired and she would get my issue escalated which she did but unfortunately she’s powerless Absolute disgrace and will never deal with Careco again!!! Date of experience: 23 January 2024”

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Posted 9 months ago

CareCo UK is rated 4.3 based on 276 reviews