CareCo UK Reviews

Name: CareCo UK
Rating: 4.29

4.3 Rating 276 Reviews

82 %

of reviewers recommend CareCo UK

Company Reviews

Metrics

4.3

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

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“I visited your Bournemouth showroom to buy a rollator for my wife. The Mobility Sales Advisor, Shane Williams, could not have been more helpful. I explained that my wife had Parkinson's Disease. Shane obviously understood the situation and spent time and patience describing the various options available. We decided on a Breeze 8 rollator, whereupon Shane adjusted the rollator to suit my wife. We placed the order and delivery was received within three days. The rollator was easily assembled with clear instructions provided. My wife has been using the rollator and her gait is much improved. Her stance is much more upright and she walks much more confidently. If she becomes a little tired, the seat is most welcome! Many thanks for excellent service throughout.”

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Posted 7 months ago

“Excellent and welcoming service as soon as you walk into Camberley store in Surrey”

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Posted 7 months ago

“The fact you ring back, so your not hanging on . Very nice young lady , rang me back, called Amy,very helpful ,sorted out ,the reason for my ringing . Looking forward to delivery tomorrow.”

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Posted 7 months ago

“We needed a rollator so we we went to our local Care Co and we’re very satisfied Went through all the working points Very good and very satisfied”

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Posted 7 months ago

“Was allowed to look around and check out products without someone trying to influence us. When needed assistance or information it was easy to get the attention of a salesperson. Very happy experience.”

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Posted 7 months ago

“Went to careco at Newcastle upon Tyne to have a look at a particular mobility scooter. On entering the store I was meet by the actual store manager Loraine Corking I explained what I was looking for and she told me that the scooter was not available in store, however she did show me a similar scooter which let me see what the one I was looking for looked like. Loraine explained about the scooter I was looking for and she was very helpful with her knowledge on the product and also understanding my needs also. So I decided to go ahead and order the scooter I was looking. I can honestly say it was a very pleasant experience with no pressure to buy and I came home very happy with my experience at careco. And a big thank you to Loraine”

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Posted 7 months ago

“A large, bright and airy showroom with easy parking and access. Greeted by a friendly lady who listened carefully to my criteria and showed me a variety of mobility scooters. She explained about the batteries and frame qualities and then showed us a couple more that we might like to consider. I was astounded by the scope and variety of the choices available. She pulled apart several models to show the ease of assembly and allowed my daughter to put a model in her car boot to demonstrate how it would fit. This was a considered purchase and it was so nice to be served by this very knowledgeable lady…nothing was too much trouble. Guarantee and insurance was carefully explained. Delivery was to be in 3/5 days. It is to arrive tomorrow! A follow up video was emailed to us. It was so nice to be attended by staff who really seem to care that their customers have the right product for them. In this day and age that is rare. Thank you CareCo.”

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Posted 7 months ago

“Steve at care Co near Garforth west Yorkshire was absolutely brilliant. He had a brilliant understanding of the arthritic journey I'm on. He was so easy to speak to, was knowledgeable & assembled my secco 4 purple rollator with ease. It was easy to follow how he assembled the handles & checked the breaks. He made sure all was set up OK & that I was happy with the secco 4. Such a nice fella. I'm so impressed with the secco 4. It means I've got better posture, stand more upright & can walk easier than struggling with a stick. I chose the secco 4 because steel is a stronger metal for me than aluminium. The width means I can walk something like I used to & the seat & bag are great. The price was good but better with the extra discount. Thanks Steve. Thanks Care Co.”

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Posted 7 months ago

“Great looking store in Bristol, with really helpful and knowledgeable staff. Would highly recommend.”

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Posted 7 months ago

“I wish to express my sincere thanks for the excellent customer service which my Dad and I received from your Ipswich branch on Friday 26 April, when we visited over the lunchtime period to discuss and purchase a mobility scooter. The entire experience was absolutely superb – from the initial greeting, right through to the purchase. The lady demonstrated very high level of friendliness, patience, and efficiency. She showed us how to put the scooter together and allowed my Dad more than adequate amount of time to try the scooter out. Dad was able to find out all he needed, and to try out the scooter, in a very comfortable manner without feeling rushed.”

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Posted 7 months ago

“Our first visit to CareCo Bristol was very pleasant. Joanne (Jo) welcomed us in a friendly warm manner. We perused the excellent and well appointed showroom and on us seeking further information we were promptly assisted by Jo. Jo has a very comprehensive product knowledge and a friendly, empathetic approach. Her patience and advice culminated in a purchase which was carefully considered and efficiently processed. Now we await the product. Thank You”

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Posted 7 months ago

“Try them - they won’t let you down!”

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Posted 7 months ago

“What a shambles. Poor company policy on collections. Day after day waiting for collection company to collect rollator..They never collected it and Careco had to organize,another company to collect 10 days later. Lengthy waits, after each failed collection, to contact Customer Care to find out what was going on. Lots of promises ,no action, and returns refunds even longer wait. (Min 14 days) My family will never use this company again and my recommendation to you, dear reader, is to give them a wide birth. From the start to the finish of the process of buying a walker will ultimately take one month and endless stress . To be avoided I think.”

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Posted 7 months ago

“Stephen was extremely helpful and sensitive to my Mum’s needs in choosing her walking frame. She hopefully will have confidence getting around the house! Many thanks!”

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Posted 7 months ago

“Lisa was really helpful on the phone when I called which convinced me to go to the showroom. She answered all our questions, called a colleague for additional information and even helped me transfer to different chairs”

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Posted 7 months ago

“I have visited CareCo Exeter several times and always been please with the service My last visit was also very successful Gemma who served us was knowledgeable and very helpful! She is a credit to CareCo”

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Posted 7 months ago

“Lovely show room really nice sales lady paula very patient and understanding of our needs and exceptional interpersonal skills. She knew her job well and explained everything and different benefits and correct size of chair etc.”

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Posted 7 months ago

“Warm welcome. Asked what we wanted and gave us choices. No fuss no pressure. Got a good solution at a good price. We would recommend”

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Posted 7 months ago

“Excellent service. Everything as stated and quick on time delivery.”

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Posted 7 months ago

“Commode ordered that was faulty unable to fix legs as came for user to assemble . Rang for advice advisor said bash it with a hammer !! We sent it back n second one came with same problem . Sebring back x 2n will want to be reinbursed a night mare . They just don’t care staff”

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Posted 7 months ago

CareCo UK is rated 4.3 based on 276 reviews