CareCo UK Reviews

Name: CareCo UK
Rating: 4.29

4.3 Rating 276 Reviews

82 %

of reviewers recommend CareCo UK

Company Reviews

Metrics

4.3

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

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“SUCH A PLEASURE TO DEAL WITH A COMPANY LIKE THIS. THE STAFF WERE SO PATIENT WHILST WE WERE DECIDING ON THE BEST WHEELCHAIR TO MEET OUR REQUIREMENTS. ALL WITH A SENSE OF HUMOUR. THANK YOU.”

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Posted 6 months ago

“From the moment we dropped into the showroom we were made to feel welcome and not pressured into buying anything everything was explained to us even if we asked the same question again Callum was so patient and helpful I had test drive and was fully shown everything I needed to no as regards to my new Scooter that I am extremely happy with and service is 10 out of 10 I will decently shop again at Camberly CareCo . Thank you Callum for making my experience great. ANN Towns.”

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Posted 6 months ago

“We were met on arrival by the very pleasant and cheerful Sarah and her colleague. The showroom was clean and brightly lit. The mobility aids were arranged in a manner that suggested that the staff cared about both their products and the customer needs. Overall a good advert for Careco and a credit to the staff at the Lincoln branch.”

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Posted 6 months ago

“We visited Care Co at Hadfield Rd, Cardiff. The staff were very very helpful and we bought a new wheelchair. Surprisingly, it was delivered to our home less than 24 h. later. An excellent performance.”

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Posted 6 months ago

“Careco have been absolutely excellent. My friend has brought a wheelchair and a shopping trolley come wheelchair. The service was amazing Michael the Manager at the Milton Keynes Branch and Craig were so helpful.There was no pressure selling at all, they were knowledgeable and very good at their job. The Wheelchair was delivered the next day for an extra £10 which is very reasonable. The items are all well priced, and they were just what my friend needed. Top marks for Michael and Craig at Careco.”

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Posted 6 months ago

“I came to Careco in Peterborough on Friday 31st May (opening day) and was extremely impressed by both the spacious showroom and the members of staff. They were so friendly and attentive and extremely helpful. I chose a wheelchair whick was delivered on Monday 1st June. Excellent service all round and so pleased we discovered them - nowhere near us could even. compare. Turned something I was dreading into a very pleasant experience”

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Posted 6 months ago

“My friend and I went to the Milton Keynes Branch of Care&Co to purchase a new Wheelchair.Michael the Manager was do helpful and showed us various models. My friend brought a lovely Lightweight for a really good price.We were not pressured at all to buy anything else.The wheelchair was delivered the very next day for £10 which is so reasonable. Craig was also very helpful as well. My friend was so impressed with the wonderful service that we went back to purchase a shopping trolley cum wheelchair again it was very well priced. We will always use Care& Co again when we need any aids.”

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Posted 6 months ago

“After arriving my wife ran into the showroom as it was raining heavily. Mark came out with a wheelchair and wheeled me in. He showed us different sizes etc. and eventually we decided and paid for it. We were so surprised when the next day the wheelchair arrived. Thank you Mark & Careco”

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Posted 6 months ago

“The boxed chairs wouldn't go through the door so the lads unpacked them and took them indoors. They cleared up all the packaging and took it away. They were mindful of cleanliness and asked if they should remove their shoes. Very pleased with the service.”

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Posted 6 months ago

“rom the minute we entered the store, Coral introduced herself and guided us through the trial of, and subsequent purchase of a mobility scooter for my mother. Her knowledge and friendly, jovial nature really helped my mother choose her new scooter, and although Coral gave us all the information she needed to, at no point did we feel under pressure to buy anything. Her no nonsense, but extremely helpful attitude gave us confidence and my mother was able to make an informed choice. Coral is an absolute credit to your company.”

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Posted 6 months ago

“I am autistic with a POTS like profile which means I need to use a support stick all the time, especially out and about but sometimes indoors, too. I wouldn’t go anywhere else other than CarrCo, their products are brilliant, their walking canes are durable, lightweight and easy to transport and put into a bag or store when you’re not using them. I use the Epsom waking canes and the Harmony cane and really value the brilliant customer service and range of products that CareCo offers.”

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Posted 6 months ago

“Lorraine called me today to confirm all my details were correct before my delivery. She was very thorough with explaining everything to me. A great added purchase of chair covers which I didn't know about. A absolutely lovely sincere lady.”

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Posted 6 months ago

“Just spoke to Alfie, a very kind, enthusiastic man. Was very knowledgeable and made me feel at ease ordering as I was none the wiser as to what I needed. Alfie made the whole experience very easy. Would highly recommend Care Co to anyone.”

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Posted 6 months ago

“Fantastic customer service throughout. Lauren from the Canterbury branch was welcoming, friendly and knowledgeable. Nothing was too much trouble. Darryl and Dan also need a mention because they also provided five star service when delivering the riser recliners. They ensured the delivery ran smoothly and stress free. They even helped my husband to move the old recliner into the back of his van. Overall, a very positive experience from start to finish from outstanding CareCo staff”

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Posted 6 months ago

“I purchased a Maxis mobility scooter from Sheffield showroom on 20/5/24 I was greeted by with a big smile by Abigail who was extremely knowledgeable of all the different scooters and their suitability for my specific retirements. I cannot praise Abigail highly enough, it is very rare in today’s age to receive such outstanding and exceptional service. One again thank you Abigail.”

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Posted 6 months ago

“I went to Care Co at the Leicester Branch Yesterday 17th May looking for a Tri Walker Rollator.I was attended to by Mike who was really helpful in showing me a few walkers to try out and explaining to me how to adjust and use them. I plumped for the Prolite Nero Sport Model which is both lite and easy to use and also easy to fold and put into the car it's very modern too in a lovely Teal colour.I am looking forward to using my new Rollator which gives me much more confidence when walking. I would strongly recommend a visit to Care Co. Ps my Rollator was delivered today 18th May less than 24 hours after I had purchased it. Many Thanks Linda Tivey.”

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Posted 6 months ago

“Care Co Brierley Hill. Assistants couldn't have been more helpful and gave great advice.”

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Posted 6 months ago

“I ordered my I-Go Pro today through CareCo assisted by Chloe. Nothing was too much trouble, and Chloe came across as very confident and knowlgeable. I was able to ride the stores I-Go Pro model around the store and outside in the carpark and pavement. I look forward to receiving my own powerchair in the next few days.”

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Posted 6 months ago

“Excellent service from friendly helpful and knowledgable staff. Could not really fault them today. Nothing was to much trouble. Helped us and showed us the best way to put scooter in boot of our car. I believe they went the extra mile and were not pushy just to get a sale. Well done Jodie please don’t change your service level was excellent. Would certainly use you again in future.”

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Posted 6 months ago

“Please read one star reviews before you buy from this company. They are very good at taking sales orders but after sales service is very poor. Cable missing from reclining chair. Waited almost two hours to speak to an advisor who seemed to put every obstacle in the way to providing the missing component.”

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Posted 6 months ago

CareCo UK is rated 4.3 based on 276 reviews