CareCo UK Reviews

Name: CareCo UK
Rating: 4.29

4.3 Rating 276 Reviews

82 %

of reviewers recommend CareCo UK

Company Reviews

Metrics

4.3

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

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“Amazing service and great products. Delivery was quick and couldn't fault the drivers who delivered my scooter. Thank you CareCo, I look forward to working with you again!”

Helpful Report

Posted 10 months ago

“Shame about the product. Delivery was great and timely cannot fault them there, Told sales staff I needed a sturdy chair that would take a weighty person. Received a standard chair they can barely fit in, Asked for arm rest and head covers, honestly I have bigger socks; and the head rest cover not there. complete waste of time and a large sum of money. Phoning up to complain was informed that I had signed in the shop so my fault.”

Helpful Report

Posted 10 months ago

“Ihad my recliner chair for only 2 months when something went wrong with the foot rest ,the engineer came to look at it and immediately said too much weight had been placed on it ,i am 83,12 stone and 5ft 10 The next thing i got was a bill for £80 for the visit and another for £100 to get it fixed i am not going to pay any money to this company as they are not worth dealing with ,got my chair fixed with insurance and will never ever buy from this c company again USE A COMPANY YOU CAN TRUST BUT NOT THIS ONE”

Helpful Report

Posted 10 months ago

“Having a problem now. Waited 2 weeks for a delivery due this week, in store they are saying 1 week, customer service say 6 weeks! And no one will commit to an exact date let alone a better guess. Why CareCo can you tell us what's going on????”

Helpful Report

Posted 11 months ago

“My mother bought a mobility scooter 14months ago, it has stopped working presumably the battery, it was out of warranty by two months so we had to purchase a new battery £187, CareCo took the money and have now informed us it will be middle of January 2024 when stock is available, my mother is housebound now until then, how demoralising for her. CareCo have my email address so all emails come to me but now need my mother to sign an electronic form for her consent to allow CareCo speak to me, even though they send all emails to my address. Absolutely appalling service and treatment, elderly and vulnerable people shop at CareCo only to be let down by the products and service.”

Helpful Report

Posted 11 months ago

“Wrote a review about Foldalite powered wheelchair,which has served me well.Having a hoist fitted to car as husband is struggling.Ordered the Foldalite Trekker on 5thNov.The wrong chair was delivered.It was picked up the next day.My new chair hasn't been delivered despite numerous phone calls,have spoken to 7 members of staff,all say they will phone back with delivery date.NO ONE EVER PHONES BACK.I am out of pocket,and feel totally exhausted.My health is suffering Please stop treating customers like dirt.If everybody stopped shopping with Careco,you would all be out of work.”

Helpful Report

Posted 11 months ago

“Havre now bought several 2 walkers from CareCo. One for shopping and one with a seat which I use for holidays days out etc, always have some where to sit when out and about. Excellent service, order one day, delivered the next! I’m very happy with mine!”

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Posted 11 months ago

“I saw Andrew in The Croydon branch on Saturday. He originally comes from Brighton. He was brilliant, kind and helpful. Very genuine man. He helped me with my Victory scooter and I’m awaiting an engineer as I type! I rate him 5 stars.”

Helpful Report

Posted 1 year ago

“If you buy a product from this company and it's not suitable for purpose be prepared to be charged to return it! Hidden in their T&C's I even asked about returning the product and no mention of a returns fee! Appalling customer service!”

Helpful Report

Posted 1 year ago

“Dave, was very helpful and patient, made the process very simple and straightforward”

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Posted 1 year ago

“If it’s out of warranty they’re not interested. They’re very interested in selling you something new! Definitely do not buy a care co product, because when it goes wrong you may as well throw it away ( mobility scooter)”

Helpful Report

Posted 1 year ago

“Looked at website easy parking so parked outside entrance in bay with Blue Badge on view. They gave me a £60 parking ticket for not validating my ticket in store. Considering their old infirm client audience i would not expect better. Perhaps staff mentioning validation? To make it look like they care? Anyway be careful when parking there, i cannot return as i only get bitten once only glad i needed some measurements otherwise i would have bought and then had to pay a £60 bite fee.lol”

Helpful Report

Posted 1 year ago

“I went into your store in Cheltenham. Coral was the member of staff who helped me with my purchase, she made my shopping experience so easy .She advised me on my purchase. I think Coral is a very good asset in your store I cannot praise her enough. Thank you Coral for your help .”

Helpful Report

Posted 1 year ago

“CareCo are fine taking orders but not so good sorting faults. I had a Evo Suspension Rollator delivered on 26.4.23 bought specifically for my 1 week holiday in woodland, on the 2nd day of my holiday the left suspension broke making it useless, my son did a 3 hour journey to bring my old one. After 2 very long phone calls I was asked to box up in original box and DPD would collect, so far so good. On return I noted the engineers report stated owner error, which I emailed to query as to how this could be so, and the emails are still continuing and just get worse! Yesterday 13th July I was told that I spoke to Callum on 5/7 and was told it was the start knob not being tightened- there is no start knob on rollator, today I've been told that an engineer was sent out!! I've asked for CEO email as this is really stressing me out and I've no confidence now in the product or company”

Helpful Report

Posted 1 year ago

“0 stars from us! Absolutely incompetent customer service. No communication between staff members. Delay tactics to refund my 85 year old Mums items that were never delivered. Preying in the aged and venerable. Terrible company. Avoid!! Should be ashamed!!”

Helpful Report

Posted 1 year ago

“27/06/23 CareCo took my scooter in for a minor repair. Four days later, it was confirmed the repair had been completed and was scheduled for delivery by courrier the next day. I tracked it on the courier’s website, said retailer had cancelled order. Contacted CareCo, they reassured me all was in hand. Still nothing days later and I am due to go away for a month for medical treatment and I still don’t have my scooter. No response by telephone 17 attempts to call them today. Customer service completely ineffectual. Avoid at all costs. Being disabled is not fun. Having to rely on incompetent and non communicative services is very disappointing and frustrating. Put yourself in my position CareCo…GET THE JOB DONE and satisfy at least one of your customers!”

Helpful Report

Posted 1 year ago

“Product great after care appalling. The steering tilling joint broke on my scooter. Had to have an engineer call out even though I told them what was wrong. I just wanted the parts. Engineer came out (£80) and he told me what I told product services. Now have to pay to hold the part even though it will not be in stock until end of the month. Not a good service careco”

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Posted 1 year ago

“The worst customer service I have ever experienced. Truly shocking.”

Helpful Report

Posted 1 year ago

“Happy to take your money and give you advice on the more expensive products, purchase and within a few months fails in use and won’t replace but instead ask you to find packaging (wheelchair) to securely cover it and return whereby it will take weeks not days to obtain a part, then replace the part before returning in the meantime my mum who needs the wheelchair will be housebound because they won’t provide a loan product, spent over £600 barely 7months ago and this is the product support you receive.”

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Posted 1 year ago

“Took my mother to the Sheffield store Amanda couldn't have been more helpful, excellent service, excellent care. Just cant praise her enough. We were pleasantly surprised by the quality of the items and the prices were very competative. Amanda thankyou for your care, expertise and patience”

Helpful Report

Posted 1 year ago

CareCo UK is rated 4.3 based on 276 reviews