CareCo UK Reviews

Name: CareCo UK
Rating: 4.29

4.3 Rating 276 Reviews

82 %

of reviewers recommend CareCo UK

Company Reviews

Metrics

4.3

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

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“Our visit to the showroom was very informative as Marina was very good in demonstrating and talking us through everything. We were not hurried or hassled to buy a scooter although with Marina's advice, chose the best suited scooter for me.”

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Posted 4 months ago

“I was in the Battlefield Road store in Glasgow looking for a mobility scooter and I was very nervous and quite emotional to be at this stage of my multiple sclerosis but my anxieties were very quickly eased when we met the sales advisor, Pauline Rush. Pauline explained everything so well to my husband and I and I left the store feeling so much better about everything and with having ordered a lovely mobility scooter which should be with us Wednesday/Thursday. Thank you Pauline x”

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Posted 4 months ago

“The experience was made better by the fact the sales person was knowledgeable patient and knew his product well I did not feel pressurised and felt that he had a good level of enthusiasm for his role along with empathy towards my mum”

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Posted 5 months ago

“We went into the showroom looking for a mobility scooter but the one we were looking at was to small so we were looking around when one of the sales people came and chatted with us and explained everything in detail and when we left with our purchase we knew we had the right choice. Also they said 3-4 days delivery time but it arrived 24 hours later which was very surprising. Thanks CareCo”

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Posted 5 months ago

“The lads Dale & Stuart. Came to our house this morning were polite and helpful nothing was too much trouble for them. Set our chairs up for us and put them were we wanted them. Took all the packaging away. And then made sure we knew how to work our new chairs. Thank you so much. Dot &Phil.”

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Posted 5 months ago

“This is the second time I’ve ordered from you and I find that the product s are very good for the Money”

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Posted 5 months ago

“Further to my recent review careco have apologised in sending an email with incorrect charges and I can confirm that I have been fully refunded Helena Fitzgerald”

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Posted 5 months ago

“My husband needed a more supportive recliner but was somewhat resistant to the idea! We met Lauren at the Canterbury outlet and she was just brilliant, she was not “pushy” at all but down to earth with excellent advice. Several chairs were tried and one (actually two in the end!!) were bought, we now await delivery. Thanks so much Lauren”

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Posted 5 months ago

“My 91yr old Mother has been charged £15 return fee for refusing a delivery of a damaged delivery box which was open and the item had flat tires, we didn't even take it out of the box because it looked used !!! Customer services agreed refund when I immediately phoned then after refusing DH L delivery. Shame on you !!! Why did this item pass delivery inspection and why have we not had full refund.???”

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Posted 5 months ago

“The StandEasi frame is a real boon. It makes getting out of a chair so easy and saves the arms of the chair. I have bought another for my bed. I put the frame under the mattress and it is now so simple to get out of bed. The handles are very sturdy and it has made life so much easier. It has the added bonus that when sitting on the bed it can be used as a chair”

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Posted 5 months ago

“Called in the Southampton branch Sunday morning spoke to Ben Bridger about possibly purchasing a Travel Mobility scooter. Ben was extremely helpful going through the various options till we settled on the X-Go Astro. Ben couldn't have been more helpful, showing me the dismantling and assembly process making sure it would fit in to my car, and letting me test it on a sharp gradient at the rear of the shop to assure me it could cope. I decided the Astro was the one for me I purchased it, the paper work was carried out smoothly and order placed. This morning Tuesday two days later the scooter arrived, the assembly went smoothly and having charged the battery I went out for a test and must say first impressions are good. The whole process from start to finish has gone really smoothly and I can't thank Ben enough for all his help.”

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Posted 5 months ago

“If you haven't been. Just because you have always used one company...Well ide like to say give it.ago. you won't.be disappointed. You can try all the chairs in comfort. Well set out store . And nothing is to much trouble. Great friendly service. Answered all.my questions.. yes I did buy . And I'm.so.pleased . WELL GO ON GIVE IT AGO .”

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Posted 5 months ago

“I was luckily enough to receive a grant from Musclar Dsytrophy UK to purchase a mobility scooter as my condition has deteriorated. I contacted CareCo. And explored the options with Moses. I briefly explained my need for comfort and for a scooter to fit into the boot of my car. Moses was great, such a friendly and respectful guy, talked me through everything. There was a bit of back and forth with the charity supplying the grant, but Moses kept me well informed and up to date and dealt with everything behind the scenes. Once my scooter was ordered, I received it the next day and I now have some of my life back! Thankyou to CareCo.”

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Posted 5 months ago

“I am so glad I ordered this Rollator. It's sturdy, well made, and comfortable to use. I now feel so much more stable and confident when walking. The Rollator arrived extremely quickly after ordering, and was securely packaged. Also, it was simplicity itself to assemble, and I managed it in just a few minutes and by myself. Extremely impressed, and would definitely order from this Company again. Wouldn't hesitate to recommend this Company and this model of Rollator to others.”

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Posted 5 months ago

“I found the company to be very helpfull in every way to show us how everything worked and not to rush us in anyway first class service in all ways Thank You”

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Posted 5 months ago

“We popped into CareCo today to purchase a mobility scooter for my mum, it was quite overwhelming for my mum with so many different types to choose from but Brad greeted us and was so helpful. We explained what mum needed the scooter for and he showed mum all the options and let her test drive them. His and Polly's knowledge of range of scooters was excellent, what a great team they make. Thank you Brad for making the experience informative and fun at the same time and thanks for the great cup of tea Polly. Mum can't wait for her scooter to arrive.”

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Posted 5 months ago

“My wife and I visited the CareCo store in Southampton and we were greeted by Steven Underhill who having ascertained that I was looking for a more lightweight mobility scooter than the one I already had, showed us the latest model that would suit my needs. Steven was very professional and pleasant and we agreed to purchase a Blue Li-Tech Neon 15 scooter. On our way home to Barton-on-Sea we received a text advising that the scooter would be delivered the next day. All in all a very satisfactory outcome”

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Posted 5 months ago

“I came to buy a wheelchair for my wife and explained she couldn’t walk to the store from the car park. Paula immediately got a wheelchair and fetched her. We were treated with courtesy given appropriate advice and purchased a suitable chair. An exemplary service. Thankyou”

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Posted 5 months ago

“The gentleman who answered my call was called Alfie and was very courteous and helpful. He was able to give me answers to my questions as I had never bought any product from Careco online. My previous purchase from Careco was on a visit to your Newcastle Showroom, who were extremely helpful to myself and My Daughter.”

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Posted 5 months ago

“Excellent service. Looking at riser recliners. I was given plenty of information and options. No pressure and plenty of time and space to make my decision.”

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Posted 5 months ago

CareCo UK is rated 4.3 based on 276 reviews