CareCo UK Reviews

Name: CareCo UK
Rating: 4.29

4.3 Rating 276 Reviews

82 %

of reviewers recommend CareCo UK

Company Reviews

Metrics

4.3

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

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“We visited care co Hayes today. Jayne was very pleasant friendly and efficient answer all our questions and new exactly what we needed which helped to make our choice.A”

Helpful Report

Posted 3 years ago

“We visited Careco( Leeds) on 18/ 09/21. We needed to purchase a wheelchair for my mum. We were served by Ginda Sowam. Ginda was very helpful, provide with the information we needed and answered all our questions instantly. She had a lot of product knowledge. We were very happy with Ginda's customer service. She was very polite and friendly. Thank you! Ginda. I would definitely purchase from that store again and would strongly recommend them to all my friends and families. Thank you once again for a great service.”

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Posted 3 years ago

“Steve @ the Leeds branch was very helpful & assisted in showing several 4 wheeled walking aids ,I chose the Silver Tuni Prism Outdoor model as I am 6ft it was only one with a seat high enough for me with my condition. I have found this to have been a good choice. I was using 2 walking sticks which made me lean forward & aggravated my pain. Thanks to all the staff @ the Leeds Branch.”

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Posted 3 years ago

“Ref Ahmed. order no 898847 White glove driver. Fist class service.Very helpfuul and imformative.Lots to do got on with the job.Chatted as he worked .Pat on the back”

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Posted 3 years ago

“Harry helped me so much! What an amazing customer care advisor. He helped me anticipate the needs that my father may have and understood the urgency I found myself in. What an absolute star. Can’t recommend Harry enough.”

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Posted 3 years ago

“This company is an absolute disgrace. My husband ordered a mobility scooter 2 months ago. He got a grant from a, charity towards the cost. Care. Co neglected to invoice the charity for the rest of the cost. They took my husband's money the same day he ordered it in April. The matter is still not resolved and left my husband very stressed. The operators on the phone are very abrupt when challenged to what's going on. If this is ever resolved we will never use them again.”

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Posted 3 years ago

“Very good and helpful men thank you 🙏 so much ? It’s really helps with my mobility ? Really good. Service from mark & Phil”

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Posted 3 years ago

“Went to lancing branch was seen by Charlie was excellent at his job was so helpful and polite in all excellent services from Charlie”

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Posted 3 years ago

“john and James the engineers deliver my chair put it together very nice and friendly expand how it worked my order number 0859484 good product your engineers on time”

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Posted 3 years ago

“First class service very helpful from Amanda at leeds branch purchased a mobility scooter, for our daughter was shown how to show my wife how to take scooter apart and then reassemble it 5 stars from care co thankyou”

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Posted 3 years ago

“Took my farther to buy a chair at lancing and was served by Mat and i was very impressed with this service and patience and time he gave my dad would definitely recommend careco to my friends and family. Many Thanks.”

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Posted 3 years ago

“Anne&Gillian best customer service ever would have no fears in recommending future sales”

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Posted 3 years ago

“Excellent in every way, from greeting with instructions (covid year) through trying out wheelchairs, to speedy delivery. Thank you to Jayne at Warrington CareCo”

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Posted 4 years ago

“Very helpful shop assistants,delivery was done efficiently from John Lee,who was very friendly and explained as he went along and took away all used packaging”

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Posted 4 years ago

“Very pleased. Store manager Hannah was really helpful and informative. We got both items we required without fuss. Highly recommended.”

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Posted 4 years ago

“we went to the Brentwood branch in Essex We were greeted well before out appointment Was due Was not pressured into purchasing and was allowed to make up our own minds The scooter we purchased was shown with a full understanding of the vehicle Our salesman was Alex Roberts who was very pleasant and helpful thank you We did purchase the Neon scooter”

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Posted 4 years ago

“We visited the Croydon store after seeing the advert on the TV. My Mum needed a new recliner armchair and was considering buying from HSL. This company seems appealing with good reasonable prices. Our visit to the store was very pleasant. We had a lovely warm welcome by Hannah who seemed very busy but very attentive, warm and welcoming. We was pleased that there were toilets in the store as very important to my mum. There is also a tea and coffee area to enjoy a nice warm drink while browsing a really nice touch. I was very impressive that there was a wide variety of scooters, armchairs, walking aids and other items to make day to day living easier. Hannah helped my mum to choose a suitable Recliner armchair for my mum. She was very friendly and helpful. My mum purchased a really comfy recliner armchair, that has a heat and massage function a very a nice extra which will be very beneficial to my mum with aches and pains. My mum is looking forward to receiving to chair and has the peace of mind with the extra care package. I would also like to mention that Hannah went above and beyond helping me find my mobile phone mislaid in the store/toilets. She showed care and compassion and located it by contacting a customer who picked it up by mistake. I can not thank her enough for her customer care and friendliness. I recommend anyone to visit the store. There is lots of suitable items to aid mobility. I was quite impressed with the wide range of variety mobility scooters in store. I will review our experience of delivery and use once my mum receives her armchair. Thank Care Co looking forward for my mum to receive her chair. Patricia”

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Posted 4 years ago

“Dave Smith was jolly and professional. Nothing was too much trouble,He explained everything about the chair which l am very happy with Mrs findley Order num,0R0655566.”

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Posted 4 years ago

“Completely happy with service from Bradley and David could not be better and wiselift chair is just perfect.”

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Posted 4 years ago

“Very happy with the service from Michael. Would definitely recommend Careco and Micheal”

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Posted 4 years ago

CareCo UK is rated 4.3 based on 276 reviews