Cardyard Reviews

Name: Cardyard
Address: 6 Lyndhurst Road, ,, Exeter
Rating: 4.74

4.7 Rating 1,822 Reviews

95 %

of reviewers recommend Cardyard

Company Reviews

Metrics

Info

4.7

Based on 1,822 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

01392 580 988

Email:

info@cardyard.co.uk

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Cardyard 5 star review on 8th January 2025

Mark F

Cardyard 5 star review on 18th October 2024

Kevin N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BADD RESPONDDD”

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Posted 3 months ago

We are a UK only service I'm afraid.

Posted 2 months ago

“scam website, beware, they will always tell you your card had been previously used after sending to them”

Helpful Report

Posted 3 months ago

We received notification from Apple that your card had not been properly activated so it cannot have been previously used as it never had the funds in the first place. That is why we did not say it had been previously used. You should contact the place from where you got the card, or contact Apple to find out why it had not been properly activated.

Posted 3 months ago

“Selling Pandora vouchers: Cardyard said accepted these and asked me to scratch off and upload numbers - 2 weeks later decided to no longer accept this voucher and withdrew the offer to sell - however the cards are no longer mint. No coherent explanation or apology. Beware.”

Helpful Report

Posted 5 months ago

Hi Russell, we revisited this yesterday and Pandora have definitely stopped accepting any gift card purchased before the 9th September for online purchases. The FAQ that explains this is only available when you are in the checkout and attempt to spend the gift card. https://help.pandora.net/uk/s/article/How-do-I-redeem-my-Gift-Card It appears Pandora have overhauled their gift card programme, and rather than making it clear and easy, they have made it confusing. Its hard to get their customer services to explain it or offer any alternative. I'm afraid we have to return the card to you as we cannot sell them if they cannot be used online. I suggest you contact Pandora customer services and ask for a replacement that can be used online as its obviously a faulty product; it clearly states on the card it can be used online. I'm sorry we can't offer a service after this change by Pandora. Kind regards, Mike

Posted 5 months ago

“It’s fine until it’s not. I had bought without issue from cardyard before but this time the Amazon gift card had already been used and instead of sending a replacement cardyard refunded without telling me. The chat support not live and when they finally respond they don’t reply to subsequent messages so you have to start a new chat. To make matters worse the support is slow and verging on rude in particular the owner who sends irrelevant template responses. I tried for over a week to buy a replacement Amazon card from them only to find that they had suspended my account - utter madness treating loyal customers like this.”

Helpful Report

Posted 6 months ago

The third card you purchased from us was already redeemed, and led to you sending over 60 messages containing threats of chargebacks and 1* reviews. You also used language like "your support is utterly useless". The support team work hard to provide a highly regarded service. Your abuse and high maintenance demands were unjustified. You had obviously misunderstood the way we work, and the source and nature of the gift cards we sell. You were unable to accept our terms so we concluded our service is totally unsuitable for you. It has taken a number of days to get you to understand this, but here is the 1* review you promised.

Posted 6 months ago

“Gift card was used by the seller already when I purchased it! I don’t recommend use of this website and would urge people to pay full price or use cards2cash.co.uk rather than get scammed!”

Helpful Report

Posted 7 months ago

Hi Luke, you were a customer of Cardyard for 6 years and sold us 60 cards and bought 151. In all that time you had no problems, then unfortunately in the last month, 2 of the cards you purchased had issues. Those issues were swiftly resolved and you were fully refunded, so where is the scam? You have now fallen out of love with us and fallen for a competitor. Enjoy the honeymoon period Luke, but don't come running back to us when you get a rogue card from them, not without flowers and chocolates anyway. Good luck, Mike.

Posted 7 months ago

“Amazon gift cards failed :(”

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Posted 8 months ago

Customer support replied to you and you were issued a full refund for the faulty gift card.

Posted 8 months ago

“Bought 3 gift cards only one of them was real. Total scam, called bank etc etc Just a waste of time took me ages to recover my money, had to involve banks and police etc”

Helpful Report

Posted 9 months ago

My, you've been busy this morning Ferriera. It's not even 7:30am and you've already contacted your bank and the police! Our customer services will be able to investigate your issue during business hours. Best wishes, Mike

Posted 9 months ago

Its nearly two weeks later Ferreira, and it appears you were able to spend the gift cards without issue. Please confirm you were able to resolve the issue you had. Thanks

Posted 9 months ago

“Havnt got my money yet and done it nearly over a month ago”

Helpful Report

Posted 10 months ago

Nope, we didn't receive a valid card from you Callum. The code you sent was invalid and you didn't sent any photos so we couldn't validate your submission. As already suggested, you should resubmit with photos so we can progress your submission.

Posted 10 months ago

“Transfer created March 11, 2024 11:31:09 GMT Refunded March 11, 2024 Transfer #995745829 Refunded to Name: CARDYARD LTD Reference P1AE70A This is all the information about the funds returned to CardYard They are trying to defraud me, trying not to pay me, when they paid me the money worth £448.9, and my bank returned the money to Cardyard, this must have happened since 11/03/2024 and since that date I have been trying to contact Cardyard and no one replies, it is very bad support. I am upset and afraid that I will be a victim of a scam. I just want them to send my money back but they say that they did not receive the money when the money was returned from the bank. I am sure that the bank returned the money. I contacted the bank and brought the invoice. And confirming the return of the money. I sent the documents to CardYard support yesterday, but they never respond to my messages. CardYard also deactivated my account on their site after the previous review I wrote on trustpilot. I don’t want to write this publicly, but support left me no choice. I don't want to tarnish anyone's reputation, but I advise this site to improve their support. They are not cooperative at all. They make you feel like you are working for them like a slave. I want my money and I have no problem hiring a lawyer and filing a case on this site and losing ten times this money in exchange for closing it. This site, I want my money!!!!”

Helpful Report

Posted 11 months ago

We have found out that the bank account you asked us to pay into was created in the name of somebody who had their ID stolen and it was not created by them but by somebody pretending to be them. This caused the individual a lot of hardship over the years as they received demands from credit card accounts created in their name demanding payment for purchases made by somebody else. There is scamming going on here, but not by us!

Posted 11 months ago

“Rubbish company won’t help me complete the id check. It “failed” and apparently I don’t live at the address. Offered to provide any information even send a pic of my front door but they just ignore me on chat. Sold £800+ of gift cards already (still not been paid and as mentioned no reply from customer service so probably a scam)”

Helpful Report

Posted 11 months ago

You supplied high values of cards so we asked for ID but were unable to verify it. You offered other ways of completing the ID check but they were not acceptable I'm afraid.

Posted 11 months ago

“Sacam Don't you want to compensate me for the £50 that you fraudulently took from me in the first place? There was no balance in it. This is a scam.”

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Posted 11 months ago

You were refunded 2 days after you raised the issue.

Posted 11 months ago

“I give up on this site have tried contacting them by phone and can't speak to a human. left messages and very poor response time getting back. Really need to get the customer service sorted.”

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Posted 1 year ago

We provide a 5* service. I'm sorry it didn't work for you.

Posted 1 year ago

“Very poor customer service from Card Yard. I purchased vouchers to the value of £300 only to discover that they had already been redeemed by someone else. I tried to call but was met with an automated message that nobody was able to take my call. Then tried contacting Card Yard via online messenger, communication has been very slow and very poor. They've given me minimum information about their "investigation" process despite asking for these details. I very much doubt I'll see a refund for this and will have to go via my own bank. Poor show from Card Yard, very disappointed customer.”

Helpful Report

Posted 1 year ago

We corresponded a lot and you were fully refunded the same day.

Posted 1 year ago

“Estimated pay date on the 27/12/23, and still waiting...Now 6/01/24. Customer service haven't responded to me in over a week. Can't use the card I've sent, and have taken my £40 code. Wouldn't use this site again!”

Helpful Report

Posted 1 year ago

Hi there, You closed your account on the 27th December which has made it physically impossible for us to be able to pay you as we have no access to your payment details anymore and we have no record of you contacting us since 12th December

Posted 1 year ago

“Wonder if all these fake 5* Reviews are from Staff? Absolute SCAM!!. Get you too enter gift card details and pin then take the money from it. Then send you an email saying gift card invalid? Yeah because your a bunch of scumbags!”

Helpful Report

Posted 1 year ago

Hi Lee, do a balance check of your card and you will see it was spent 4 days before you entered it into our website. You can't accuse us of spending the card when we knew nothing about it when the card was spent. If you had the card in your possession on boxing day, then you know who spent it on boxing day. 4 days later you sent it to us!

Posted 1 year ago

“Please remove this website because it is not legal anymore! It will ripp you off and the customer service is so rude! They don't care about customers... i have been selling my gift cards for almost 2 years and now I have decided to stop it! What a scam they are! When I have 2 gift cards, I usually sell both at the same time, because in that case they will send you more money. If you send 1gift card today and 1gift card tomorrow you will get less money for your cards!!...I had complained about that to their customer service(agent Nicky - disrespectful old lady) and they pretend that everything is normal..... I sold more than 80 gift cards and this is a disgrace. They assure me that everything is alright and I know it is not because amount for the 1gift card(Uber) when you decide to sell it through paypal is 7.61£ and if you decide to sell 2gift cards at the same time you will get 16.21£ which means 8.10£ per 1 card in that case. They intentionally rescheduled my gift cards so they can pay lower amount... Agent Nicky didn't respond on my messages when she realised that they ripped me off!”

Helpful Report

Posted 1 year ago

That's ridiculous and ignorant. We are trying to help you by providing a service and you make these upsetting and false allegations. You also made a wholly inaccurate derogatory statement about one of our staff who went out of their way to assist you. We pay £8.60 for an Uber £10 gift card. You want cross border payment into Paypal, so they remove 99p and you get £7.61. You get double payment for two of them = £17.20, and Paypal withhold 99p so you get £16.21. If you wanted a single payment, you should have submitted a single sell order, but you chose to do it in 2 sell orders, and the cards sold on different days, so you got paid on different days, and paid PayPal 99p twice ya big nana. Having looked into this its clear you are based outside the UK, but we are a UK only service, so its about time you stopped using our website, thanks.

Posted 1 year ago

“Absolute joke of a company say 1 thing and nothing happens can’t get hold of them there useless of the highest level”

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Posted 1 year ago

We tried to offer you a service but it wasn't what you expected.

Posted 1 year ago

“At the start things went smooth then afterwards, I bought a card worth £269, and realised it was a used card, then I reported to customer care after showing proofs and much waste of time, she said they wouldn’t refund me, and if I wish to make any more enquiries I should contact the card company directly!? And next thing they didn’t let me buy or sell anything”

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Posted 1 year ago

“I’m a potential new customer but once my account was opened and I made my first purchase my payment card was somehow a security issue despite being ok everywhere else. I was then asked to confirm my personal details by sending it over email, this is obviously a security issue itself so I have cancelled my new account, I won’t do business with a company who suggests insecure verification .”

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Posted 1 year ago

It was brief.

Posted 1 year ago

“I have been blocked from buying or selling giftcards. Nobody replies to phone (you just get a recorded message), email or online chat. Why? Is this customer service. I just want somebody to assist.”

Helpful Report

Posted 1 year ago

Cardyard is rated 4.7 based on 1,822 reviews