Cardyard Reviews

Name: Cardyard
Address: 6 Lyndhurst Road, ,, Exeter
Rating: 4.74

4.7 Rating 1,809 Reviews

95 %

of reviewers recommend Cardyard

Company Reviews

Metrics

Info

4.7

Based on 1,809 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

01392 580 988

Email:

info@cardyard.co.uk

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Cardyard 5 star review on 8th January 2025

Mark F

Cardyard 5 star review on 18th October 2024

Kevin N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“scam , use code”

Helpful Report

Posted 5 years ago

Hi Ta, I've looked into your account and can see that we did not accept your codes as we are waiting for a copy of your egift certificates. Your codes have not been accepted by us so I don't understand your comment. Regards, Mike

Posted 5 years ago

“In reply to your response to my first review: I send you a voucher on which you value at a certain amount then upon receiving it you say its invalid...if you had done your job correctly you could have ascertained this before I sent it...thats why you are rubbish.”

Helpful Report

Posted 5 years ago

Unfortunately the voucher you sent us is no longer accepted by the retailer. We will return the voucher to you today with instructions on how to retrieve the value from the retailer. We provide a very good service and help many thousands of customers. Regards, Mike

Posted 5 years ago

“DO NOT BUY FROM CARDYARD! I have been buying online for countless years, but this has been the worst experience I've ever had. I tried to make a test £4 purchase to see if this site was a scam or not and it not go ahead. The same card I've used to make hundreds of online and offline purchases this year without problem. I chased them up and they asked me for my ID. No company I've ever made an online purchase has asked me for that. I scanned and emailed them my proof of ID immediately. Then they did not reply to me. They simply wrote me one sentence saying "check Intercom". I had no idea what intercom was, as not a single of the hundreds of thousands of people I've communicated with by email over the years has asked me to "check Intercom". I eventually discovered this was their online chat facility. Why they can't simply answer my email or give me a ring beggar's belief. No replies there whatsoever. I even sent them screenshots showing there's no reply there. I tried ringing them multiple times - no answer to the phone. Left message to be rang back - re reply. Tried contacting them again by email etc. But they are complete and total amateurs. I haven't received my voucher code! This is literally the worst shopping experience I've ever had. Wasted three hours of my time with no result. This site is probably run by a one man/woman in their bedroom - hence never picking up the phone - probably from Eastern Europe or somewhere like that due to the poor and difficult-to-fathom English and is a complete shambles of an operation. Don't touch them with a barge pole: you will regret it!”

Helpful Report

Posted 5 years ago

You made an attempted purchase on our website, but the purchase failed and you received a full refund to your credit card. You were invited to send ID to complete this purchase and you complied with this request. However, by the time you had sent the ID, the purchase had been refunded to you. You are now free to make future purchases if you wish. Cardyard has always been fully a UK company; all staff live and work in Exeter, Devon. We are an equal opportunity employer with a diverse workforce.

Posted 5 years ago

“They are with holding my payment although I met all quarantine conditions, they seem to believe I am liable for the collapse of Thomas Cook Plc although Thomas Cook went into administration 23rd of September which is three days after the quarantine period was passed. I am still waiting for payment”

Helpful Report

Posted 5 years ago

The demise of Thomas Cook is a very big and sad event. Many thousands of people have lost their jobs and their livelihoods and many gift card holders have lost all their money. You were smart enough to sell your gift card on Cardyard and we have been corresponding with you to explain that this unfortunate event has led to a delay in your payment. We expect to have this resolved within the next 2 weeks.

Posted 5 years ago

“Sent in a gift card for £100 pounds, was told multiple times (I.e. in letters, emails, and on the website) that I would be paid £81 but only received £76. I then sent them the email proving that I should have had an extra £5 and was ignored. Avoid this site.”

Helpful Report

Posted 5 years ago

I am sorry to read that you felt to write this review Kane. Our customer services team has communicated with you and explained why there was a difference. Regards Lea.

Posted 5 years ago

“As a regular user I am very pleased with the savings I make and the excellent service by post and when necessary by phone.”

Helpful Report

Posted 5 years ago

Many thanks for your review Sue, and for our regular custom. Kind regards Mike

Posted 5 years ago

“Cardyard is my favourite place to shop. It's safe, reliable and must have saved me a fortune! I can't praise Cardyard highly enough.”

Helpful Report

Posted 5 years ago

Any you are our favourite customer Anna! Thank you so much for your great feedback and we hope we can keep up the service level. Best Wishes Mike

Posted 5 years ago

“Great website saved a fortune of stuff i was intending to buy anyway. Service second to none”

Helpful Report

Posted 5 years ago

I'm really glad we could help you same money on your purchases James, and you are happy with our service. Thanks for taking the time to leave us a review. Kind regards, Mike

Posted 5 years ago

“I have purchased several gift cards from cardyard. The percentage deducted is greater than other sites. I have had no problems at all and would highly recommend it to anyone who is looking to save money.”

Helpful Report

Posted 5 years ago

Hi Claire, thanks for leaving your review and for recommending us.

Posted 5 years ago

“Can't say very good because couple of times you forgot to post my giftcards”

Helpful Report

Posted 5 years ago

Sorry about those two cards Dorothy, but glad you got them in the end, and thanks for continuing to use us. We usually post cards very quickly. We are always improving our processes and plan to implement a reminder bot to keep tabs for us. Thanks for taking the time to leave a review. Kind regards, Mike

Posted 5 years ago

“Excellent service. I did have a problem with one of my purchases but they sorted it out straight away.”

Helpful Report

Posted 5 years ago

Hi there, thanks for leave your review. Should any problems occur, we aim to resolve as quickly and smoothly for our customers.

Posted 5 years ago

“Great website. I use it often.”

Helpful Report

Posted 5 years ago

Hi Willen, thanks for leaving a review and for your continued custom.

Posted 5 years ago

“I've bought several gift cards from Cardyard. They are a very efficient and friendly organisaton. The website is always up to date and often has the cards I am looking for (or a surprising and pleasing alternative.) I can only speak as a buyer but the deals are nearly always better than larger commercial competitors.”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback Christopher, and I'm really glad we have helped to save you money. Thank you for your continued custom too. Kind regards Mike

Posted 5 years ago

“Transactions carried out promptly with no errors. Wish all my suppliers were this expedient.”

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Posted 5 years ago

Hi Anthony, thanks for leaving your review. I am glad to hear the process has worked well for you.

Posted 5 years ago

“Very fast and reliable service I’ll say the 5 stars are not enough I’ll hive them 11 out of 10 if available Thank you”

Helpful Report

Posted 5 years ago

Hi Adrian, thanks for taking the time to leave your fantastic review and for your continued custom here at Cardyard.

Posted 5 years ago

“I was a little dubious, however my feelings where totally unfounded. Everything worked exactly as it should have. It was easy and straight forward and didn't even take long.”

Helpful Report

Posted 5 years ago

Hi Alexander, thanks for leaving your review. I am pleased to hear this and that found the process easy. We hope you will use Cardyard again in the future.

Posted 5 years ago

“Excellent service quick and efficient and no hassle buying the cards I wanted. A greater selection would be good but happy with the ones I have brought”

Helpful Report

Posted 5 years ago

Hi Winston, thanks for taking the time to leave your review. We receive a daily influx of new cards, I would recommend turning the notification email settings on.

Posted 5 years ago

“I’ve been using Cardyard for approx. 3 years for mostly buying but also selling gift cards. Can’t rate highly enough and on the odd occasion where I’ve had a query, it’s been answered, usually within minutes! Excellent service and idea! Cheers Simon”

Helpful Report

Posted 5 years ago

Hi Simon, thank you for taking the time to leave a review and for your continued custom here at Cardyard. We are very pleased to hear it is an excellent service.

Posted 5 years ago

“Absolutely terrible. Offered a john lewis card to them, they forced me to send a picture of the pin on the back before I got a price. I then rang up telling them I didn't wish to continue with the sale, the man was actually rather kind on the phone and said it had been taken off the site. I then went to look at the card balance a few weeks later to find they had sold it and i had no money left on the card. when I called up to complain the man on the phone was cold and rude, despicable service and a total SCAM. Avoid at all cost.”

Helpful Report

Posted 5 years ago

We provide a service to buy and sell gift cards. You asked us to sell your gift card for you which we did and paid you the promised sum of money as cash. During the process you asked us to stop the sale, but the card had already been sold. 4 months later you come to us and complain that the sale hadn't been stopped. I can see a need to provide clearer and more timely information on when a sale can be halted and when not.

Posted 5 years ago

“Great company with a very interesting and unique proposition. The staff are really helpful and go above and beyond to help. Highly recommended.”

Helpful Report

Posted 5 years ago

Hi there, thank you for leaving a review with really positive feedback which is great to hear.

Posted 5 years ago

Cardyard is rated 4.7 based on 1,809 reviews