Carbeth Plants Reviews

“ an email requesting a refund was responded to with "your parcel is on its way" and blaming Royal Mail's tracking system. ”

“ The plant was not delivered as requested. I have not received a refund. I am frustrated and disappointed. ”

“ Contacted trading standards about these clowns and false advertising but was told as long as they offered a full refund they have done everything right, this doesn't take in to account they had my money for 8 weeks gaining interest and didn't put my order to one side / reserved. ”

“ Not to mention, the tree was an entire foot shorter than it was meant to be! Only 4ft tall! I expect a refund for the difference of price between a 4ft and 5ft tree as I was truly scammed! I sent photo evidence with a measuring tape. ”

“ Not picking up the phone have tried 8 times as I want a refund ”

“ We have been offered 20 pec back but all we want is either full refund or and exchange. ”

“ Ordered Christmas 3ft via b&q website £50.00 the tree turned up was laughable . It was tiny and pined falling off. It’s broke our daughters heart as she was excited for it arrival . … we contacted this company and we were offered at 20 per cent refund ! We want our money back so can purchase a decent tree .. there has been no further communication from them !! We are so so unhappy 😔 it’s ruined the up and coming festivities ”

“ Damaged tree Asked for refund have been completely ignored after sending several emails and photos Wouldn’t recommend on this occasion ”

“ % off refund despite 3 requests. ”

“ I purchased two different plants to be sent as a gift. The recipient found that one of them was substandard and on enquiring was told that it was the last of the type available. No offer of refund was detected. My other quibble is that when I ordered one plant I had the option, which I accepted, of some “treatment”. I then ordered another different variety but couldn’t find the treatment offer. Maybe that one was the weak one! ”