Carbeth Plants have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Carbeth Plants supply a very good product at a competitive price.
”
- Andrew W
“
Very small for the price
”
- Anonymous
“
Good price, good plants, amazingly quick delivery
”
- Philip G
“
Ordered two mushroom kits as gifts. Very pleased with speedy delivery. This was my second purchase with you. The first was for a Golden Wedding gift. Really pleased and would recommend Carbeth to anyone
”
- Liz S
“
All I can comment on is the ordering and the delivery as it was a gift. All the good stuff - thegrowing and the benefits of growing - are in the hands of someone else now. But, ordering was easy and the delivery was stress free.
”
- Ian S
“
However a star deducted because there was no card left with delivery and no electronic notification of delivery.
”
- Ann-Marie B
“
an email requesting a refund was responded to with "your parcel is on its way" and blaming Royal Mail's tracking system.
”
- Linda C
“
The plant was not delivered as requested. I have not received a refund. I am frustrated and disappointed.
”
- Cherry C
“
Contacted trading standards about these clowns and false advertising but was told as long as they offered a full refund they have done everything right, this doesn't take in to account they had my money for 8 weeks gaining interest and didn't put my order to one side / reserved.
”
- Lee S
“
Amazing service, keeping me up to date every step of the way. 100% recommend. Will definitely use again.
”
- Ann U
“
Nothing wrong with the ordering service, or product (this was a gift and the recipient is happy with it).
”
- Ann-Marie B
“
Great service
”
- Iwona K
