CampusGifts Reviews

Name: CampusGifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.87

4.9 Rating 6,501 Reviews

98 %

of reviewers recommend CampusGifts

About CampusGifts:

CampusGifts is a three-time national-award-winning online gift retailer with a range of over 8,000 fun, fashionable, great value gifts. Launched in 2004, CampusGifts is still inspired by its original purpose: to offer students and the young-at-heart the perfect site on which to find different, fun, and edgy gifts for friends and family, and treats for themselves and their lifestyle, all at affordable prices. Now, more than ten years later, our customer base has grown beyond the campuses to include everyone who enjoys finding genuinely unusual and different gifts.

Visit Website

Phone:

01494 790424

Email:

customerservice@campusgifts.co.uk

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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CampusGifts 5 star review on 11th March 2025

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This shop just cancelled my order because I infringed their limit per person unintentionally. There were no signs at checkouts or at my shopping cart to warn me about this. I mean, if there had these limits, why don’t you just stop me from proceeding to checkouts. Not everyone is gonna read your long T&C before purchasing. Sign… would not consider buying from here anymore”

Helpful Report

Posted 2 months ago

“Paid for Premium Service but item didn’t arrive. Took a lot of email's and phone calls to eventually get a replacement sent over a week later. Poor customer service - called my premium service refund a gesture of goodwill even though I had received a very poor service & felt that was the least they could do to compensate me! They have lost a customer but I doubt they care 🤣”

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Posted 4 months ago

“Missing item from parcel and a used item. Ordered a jelly cat that didn’t arrive in the parcel but I also recieved a set of dog training buttons that are covered in scratches and even already had a child’s voice recorded on it!”

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Posted 10 months ago

“The delivery was lost and has not been resolved for a long time”

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Posted 10 months ago

“terrible had to get a full refund for all my orders some they didnt even have”

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Posted 1 year ago

“I need a invoice as pdf but no one is helping me i sent a email many times”

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Posted 1 year ago

“I haven't received my order and it has been a long time in coming so I can't comment.”

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Posted 1 year ago

“The toys look messier than the other ones bought from other websites.”

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Posted 1 year ago

“Customer service terrible and didnt resolve my faulty item issue. Would not recommend and wont buy from here again.”

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Posted 1 year ago

“never arrived!!”

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Posted 1 year ago

“The glass I bought is of very poor quality. It wouldn’t autiste me if it were polycarbonate as it is sont him and lightii hi”

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Posted 2 years ago

“Never got my order”

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Posted 2 years ago

“Haven’t actually received the parcel yet!!!”

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Posted 2 years ago

“Order not received 10 days after despatch.”

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Posted 2 years ago

“DO NOT USE THIS COMPANY!! Good range of products, but sadly products have NOT been received. I reported that my products had not arrived two weeks ago and asked for replacements, fobbed off by Campus Gifts. Reported my products stull not arrived and asked for a refund last week, fobbed off again and told to wait until this week by Roby. Responses were within hours of each other at this point. This week when emailing, had no response regarding a refund, just had an automated reply saying they are dealing with a large volume of delivery queries and replies will take longer (because you have been fobbing everyone off for weeks probably and now it's all mounted up). Why use Royal Mail when they are having issues at the moment anyway! Once they have your money, customer service goes down the pan. Buy from somewhere else to avoid yourself the hassle!!!”

Helpful Report

Posted 2 years ago

“The packaging was horrendous the amount of money the gift was it should have been packaged properly . Very disappointing”

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Posted 2 years ago

“Ordered and was sent back by Royal Mail . Can’t re order until they receive the parcel back so let’s hope they don’t sell out , been over a week now I’m £59 out of pocket . Big happy will not use again :-(”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. As unfortunately the address that you entered on your order was incomplete and missing the property number, Royal Mail will return it to us. As in our email correspondence , we will let you know once it is returned to us and can then arrange for the parcel to be re-sent or refunded. Kind regards, Rebecca @ customer service

Posted 2 years ago

“This was for a baby. No protective wrapping round the puppy, creased jellycat labels, just a tatty bit of torn tissue. Looked ready for the charity shop. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review, we are very sorry that your order arrived without any tissue around the Jellycat item and with the labels creased. Please email a photo to us at customerservice@campusgifts.co.uk and we will of course replace this for you. Kind regards, Rebecca @ customer service

Posted 2 years ago

“Wasted so much of our time”

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Posted 2 years ago

Hello, thank you for your review. I am very sorry that you feel that we wasted your time. As explained, as our Jellycat is in short supply and high demand, most items are limited to 2 per customer, however, there are a few exceptions as some in very short supply are limited to 1 per customer. We try to be fair to all our customers to give everyone a chance to own some of the most popular designs. As you ordered 2 toast bags, limited to 1 per customer, we cancelled 1 from your order and refunded. Once again, our apologies for any inconvenience and disappointment caused, kind regards, Rebecca @ customer service.

Posted 2 years ago

“Really disappointed with this company. The items I purchased where bought in good faith, including a special offer deal, which comprised of three items, an apron, oven gloves and tea towel, which was promoted on their website as a bundle deal. It was also described as the same on the confirmation invoice after purchase. There were confirmation emails, dispatch emails, all as expected. However, when the parcel arrived, only the apron was sent. When I queried this I was told I had only paid for the apron and there was an error with this item on their website. The bundle deal, was never actually a deal, it didn't exist! Surely this is false advertising? They have refused to honour the "on offer bundle deal" I bought. I feel really let down and disappointed. Apparently you can't believe what their website says, so don't necessarily expect to receive the items you have paid for, or for them to honour their side of the deal if they make an error! Really poor customer service given the circumstance. Why was I not contacted when the error was realised? Why did I have to ring you? Surely you should have made contact as soon as you realised your mistake?”

Helpful Report

Posted 2 years ago

Thank you for your review, i am very sorry that we were unable to send the Wrendale apron, tea towel and oven glove set to you, as ordered. As per our conversation, regrettably, there was a glitch in our system that prevented all the items from being sent as a set, and on this occasion, you were only charged for and only received the apron. As this was a technical issue, we were unaware that this had happened before you contacted us, we would, of course, have let you know before dispatching your order. We have now removed the bundle items from our Campus Gifts website to prevent this from happening again. As advised, we have emailed a pre-paid returns label to send the apron back to us if you wish. Once again, my sincere apologies for any inconvenience and disappointment caused, kind regards, Rebecca @ customer service

Posted 2 years ago

CampusGifts is rated 4.9 based on 6,501 reviews