Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,381 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,381 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy to have found this website - not only did I find exactly what I can’t get locally, but I got the verdo logs at an excellent price AND they were delivered early. I spoke to someone in the office who was really helpful and also got a quick reply to an email question I had. Have been kept up to date with progress of order at every step. Have recommended to other friends who use Verdo logs - will be using again (but hopefully not for some time as it should take a few months to get through the delivery!!!) Brilliant service :-)”

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Posted 7 years ago

Hi Jane, Many thanks for your wonderful review and for recommending us to others, its much appreciated. Glad you were happy with our delivery partners too. I hope we hear from you again soon but as you mentioned not too soon ;-) Kind Regards, John Farrell Owner, Calido Logs and Stoves

Posted 7 years ago

“Excellent service, changed delivery date without issue. Top company.”

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Posted 7 years ago

Thank you for your review, it's much appreciated. We try our best to be flexible and help out where we can ;-) Kind regards, John Farrell Owner, Calido Logs and Stoves

Posted 7 years ago

“Quick delivery great price we have recommended you to our neighbours who will purchase from you”

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Posted 7 years ago

Thanks for your kind review Diane. Your friends may just be too late as Verdo are having some production issues! You might be able to sell them so or they could try our Hotties Heat Logs which are also very good! Kind Regards, John Farrell Owner, Calido Logs and Stoves

Posted 7 years ago

“Good customer service, prompt delivery and great quality logs”

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Posted 7 years ago

Thank you for your review Jennifer, it's much appreciated. I meant to say we have Bord na mona peat briquettes too just like back home ;-) Maybe one for your next order! Kind regards, John Farrell Owner, Calido Logs and Stoves

Posted 7 years ago

“Excellent service and delivery on a product I could not obtain in the Midlands, Delivered approx 400 miles can not fault this service and commitment to customer satisfaction, Would definitely recommend this company to anyone looking for their products.”

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Posted 7 years ago

Hi John, many thanks for your positive review. 400 miles is simple nothing for our delivery partners ;-). I hope we hear from you again soon. Kind regards, John Farrell Owner, Calido Logs and Stoves

Posted 7 years ago

“Very afficant”

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Posted 7 years ago

Thank you for your review, it's much appreciated. Kind regards, John Farrell Owner, Calido Logs and Stoves

Posted 7 years ago

“My logs arrived but the delivery company would not take the pallet. Website should make it clear that customer has to dispose of pallet. Otherwise, the price of the logs was competitive and delivery was prompt.”

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Posted 7 years ago

Dear Mr Woodier, It is disappointing that you have decided to give us a negative review. We delivered what was described and shown on our website, 52 packs of Verdo briquettes on a pallet. You made the assumption that the pallet would be taken away, this is the first time in 4 years anyone has done so as the product descriptions says “The briquettes are delivered on a pallet” No where do we say the pallet will be taken away and our terms and conditions state it is the customers responsibility to dispose of the pallets. If this is your only issue with the product and the delivery I could understand a 4 star review, a three star review seems unduly harsh as we delivered what we described, how we described it and for a competitive price. As a small family business competing against big companies these negative reviews, deserved or not can have a lasting impact which is unfortunate. Perhaps you could see fit to adjust your score to 4 star taking into consideration the product and price also? We will review the wording on our products following your feedback as we always aim to deliver the best customer experience possible. Kind Regards, John Farrell Owner Calido Logs and Stoves

Posted 7 years ago

“Next day delivery ! Excellent service ; as ever”

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Posted 7 years ago

“We have just received our first order of calido logs and we are delighted with the service provided from ordering to delivery. We were kept updated on the advised delivery date and they arrived as per quotation. Very obliging delivery driver, placed the pallet where asked. We would recommend this service to anybody who requires a great product with a quality delivery service.”

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Posted 7 years ago

“Been using these brickets for the last 5 years now. Better than using the wood, less ash, less smoke, ready to use and no drying out period required”

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Posted 7 years ago

“Absolutely fantastic - so easy from ordering online, through payment to delivery. Quick too. Couldn't be happier - will definitely order from Calido again.”

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Posted 7 years ago

“Easy pleasant transaction and delivery exactly as advised. Thank you. Will shop here again.”

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Posted 7 years ago

“Excellent prompt service. Answered queries immediately. Delivered correct goods as arranged.”

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Posted 7 years ago

“We recently received a 1040kg Verdo Briquettes delivery from Calido logs. The service was prompt, courteous and efficient plus the Verdo Briquettes are superb! They burn hotter and last longer than coal, produce much less ash than coal and actually stay lit overnight if needed (unlike ordinary logs). We're 100% delighted with both the service and the product. Thank you.”

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Posted 7 years ago

“Great customer service! !!!”

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Posted 7 years ago

“Excellent logs, arrived when they said”

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Posted 7 years ago

“I'm new to this log burning stove and phoned for some logs and got a delivery the same day. ( just in time for the cold spell) Very pleased with the prompt service. Logs seem very good burning quality too. I'm as warm as toast. Thanks Calido.”

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Posted 7 years ago

“Good quality logs and well packaged when delivered making them easy to off load.”

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Posted 7 years ago

“Great service and delivery.”

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Posted 7 years ago

“The logs supplied by Calido are first rate. They burn warmer, light easier and last much longer. Delivered as promised at a very reasonable price. A good honest service”

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Posted 7 years ago

Calido Logs and Stoves is rated 4.9 based on 3,381 reviews