Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,387 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 25th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery,”

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Posted 4 years ago

Thanks again for the review Mr Proctor. Hope to hear from you again. Cheers Gregor @ Calido Logs

Posted 4 years ago

“Very happy with the mini heat logs, and great value at the summer sale price. I’ve found a way of storing half a pallet’s worth in my house. Delivery was as described and I’ll use the pallet for kindling. Many thanks”

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Posted 4 years ago

Thanks again for your order Josie. Hope your happy with the Hotties Mini Heat Logs and we hope to hear from you soon. Kind Regards Gregor @ Calido Logs

Posted 4 years ago

“I ordered logs from Calido having found their briquettes to be very good. Unfortunately John Farrell (Calido owner) uses a third party delivery company, Palletline, who don’t have a good reputation. My delivery never turned up on said delivery day, nor did it turn up on the following day as agreed and to top it all communication does not exist. So your left in the dark. On the third attempt it was agreed that the delivery window would be between 2pm and 5pm which is achievable. Again no delivery until 7pm when I had a call to say driver is in my area. I am going out at that time and so reject the order. My customer journey has not been good so far. I contacted Calido to express my concerns, to be fair the problem was outside of their control. John Farrell was apologetic and did arrange for a special delivery through another Palletline depot and at a time that suited me. Job done we got there in the end and reputation restored. I will still buy from Calido as their product is good but it is a reminder that a business does its best to provide a good customer service and an external service provider can potentially damage it. Thanks again.”

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Posted 4 years ago

Dear Russ, Thank you for your honest feedback, its a shame it took so long to get your order right and we are taking measures to ensure a better performance next time. Kind Regards, John Farrell Calido Logs and Stoves

Posted 4 years ago

“My delivery of a pallet of hardwood logs arrived on the day requested. I was notified by the driver prior to receipt. Not tried the logs but I now have sufficient for a winter siege! Am delighted with the service. Will order again”

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Posted 4 years ago

Jane, Thanks for positive feedback. The Hardwood Heat Logs are a great product and I hope you enjoy a warm and cosy winter with them. Hope to hear from you soon. Kind Regards Gregor @ Calido Logs

Posted 4 years ago

“Helpful and friendly service on the phone, great overall service.”

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Posted 4 years ago

“Fast delivery, great customer service.”

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Posted 4 years ago

“I haven't used these briquettes yet but got them for Winter. I'm sure they'll be fine for my multi-fuel stove. Service and delivery were great. No issues at all.”

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Posted 4 years ago

“Excellent, efficient service from Calico Logs. Would recommend their products and service.”

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Posted 4 years ago

“Service first class from order to delivery all perfect”

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Posted 4 years ago

“Easy to use web site, tracked delivery ( driver phoned me 30 mins before delivery) and well dried wood that burns well. Not as cheap as some but worth it, and you can buy mixed wood crates.”

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Posted 4 years ago

“Very happy with my delivery on time”

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Posted 4 years ago

“Delivery on time and logs very well packaged on a pallet. Used company before and will again.”

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Posted 4 years ago

“Great service. Great logs. Handy for me to deal with in the crate. I'll be back again next year!”

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Posted 4 years ago

“Great company to deal with, service incredible and so happy with the product”

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Posted 4 years ago

“Great service - happy with the logs”

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Posted 4 years ago

“First time buyer due to newly fitted log burner. Fantastic service from start to finish. On the day of delivery I contacted Calido who immediately chased up the delivery driver who confirmed he was stuck in nearby motorway problems. From here he contacted me on 2 or 3 occasions constantly apologising and providing updates. On delivery I couldn't believe how much wood was contained in the crate! I will definitely purchase all my logs from here going forward. Fantastic value and fantastic quality kiln dried wood. Very happy.”

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Posted 4 years ago

“Wow! deliverred at 7:40am on the delivery day and skillfully placed right next to my garage doors for unpacking. Beautiful wood all good useful sizes for my woodburner and they measure LESS than 6% on my moisture meter - I didn't think that was even possible!! Looking forwards to the winter now - especially as we are forecast 37 degrees C today:(”

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Posted 4 years ago

“Very friendly and professional, delivery on time and quality of logs / briquettes always good would recomend”

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Posted 4 years ago

“Exactly as requested and delivered really quickly.”

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Posted 4 years ago

“Customer services were excellent. Delivery, okay. Motorised pallet truck was useless. I know expense is involved but if a fork lift was used alot more people including the elderly and the vulnerable could take advantage of your excellent deals. I knew that the delivery couldn't be right upto the shed whatever the mode of transport, but I was not impressed that the delivery couldn't be brought a hell of alot closer. I am not a fit 64 year old, so shifting a 1000 kilos of briquettes over the amount of gravel I had to while the weather held with a sack truck wasn't an experience that I intend to repeat. Being told by the driver that splitting the load into half pallets, I felt wouldn't have made any difference. A week later and I still have knackered arms and back, but I did it.”

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Posted 4 years ago

Calido Logs and Stoves is rated 4.9 based on 3,387 reviews