Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,442 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect logs - great size, dry and well packaged.”

Helpful Report

Posted 3 years ago

Thank you! - Erin at Calido.

Posted 3 years ago

“I’ve ordered from Calido several times and I’ve been really impressed with their customer service. They’re very responsive to enquiries and delivery was extremely quick. On top of that, their wood briquettes are the best of any I’ve ever purchased.”

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Posted 3 years ago

Thank you very much Kev. We appreciate the kind feedback! Enjoy 🔥 - Erin at Calido.

Posted 3 years ago

“Prompt and efficient delivery. Driver very helpful. Our fire heats our water and our underfloor heating, so calorific output is important. Combination of Hotties and kiln dried logs works perfectly.”

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Posted 3 years ago

Thank you Fiona. We are glad that you have found logs/briquettes that work for you - it would be a pleasure to continue supplying you! 🔥 - Erin at Calido.

Posted 3 years ago

“Always good service”

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Posted 3 years ago

Thank you Marion 😊 - Erin at Calido.

Posted 3 years ago

“Ordered half a pallet of Calido briquettes on a Monday evening. Delivered by Friday and the driver even dropped them off at my place of work at short notice as I couldn't get home in time to receive delivery. Excellent service and the briquettes are hot hot hot. James, South Wales.”

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Posted 3 years ago

We do our best to accommodate and I am glad that you appreciate the effort! Thank you for such a lovely review James. We hope that you enjoy the Calido Wood Briquettes 🔥 - Erin at Calido.

Posted 3 years ago

“Ordered online which was very easy. Excellent service with next day free delivery.”

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Posted 3 years ago

Thank you for taking the time to leave us a review June 😊 - Erin at Calido.

Posted 3 years ago

“Great service, from order to delivery. Regular delivery updates and delivery guys have been really helpful.”

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Posted 3 years ago

Great to hear! Thank you 😃 - Erin at Calido.

Posted 3 years ago

“Delivered punctually and the crate was placed perfectly for decanting to our log store.”

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Posted 3 years ago

We are glad that the delivery process went smoothly Patricia. Thank you for the review 😊 - Erin at Calido.

Posted 3 years ago

“Great product & service, delivery a day after I ordered items!”

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Posted 3 years ago

Thank you for the review Robert! Enjoy 🔥 - Erin at Calido.

Posted 3 years ago

“Great service and quick delivery. Thanks Guys .”

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Posted 3 years ago

Our pleasure Scott. Thank you for leaving us a review 😊 - Erin at Calido.

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Thank you! 🙂

Posted 3 years ago

“The communication prior to the delivery from Calido was excelllent; they informed me accurately by phone of the delivery slot and indeed the delivery was made as expected. Unfortunately the wood is not as dry as I would expect and thus the burn is not fantastic. I did converse with Calido about this however after a couple of emails (informing them of my concern and giving more qualitative information) the communication stopped; no offer of resolution not to even come and check the moisture level (to try to disrobe me or alleviate my concerns). Ultimately leading me to leave this review. I do wish it had gone better post-delivery but It seems that as with many companies, once the money is in the coffers all bets are off.”

Helpful Report

Posted 3 years ago

Hi Daniel, it's still peak season for us and we are extremely busy working with less staff than optimal for various reasons hence the slower than normal reply. This review is completely unnecessary and inaccurate as I replied to you within an hour and a half of your first email late in the evening. I went to investigate what went wrong with your batch of logs which took a bit longer than anticipated but I did reply. Perhaps you could check your inbox for the email I sent you the 5th March at 18:33 with a suggestion on how we could resolve this, this email went unanswered. We are a small family business that put a lot of effort into both pre and post purchase customer service so your comment about all bets being off once the money is in the coffers is a bit harsh. Perhaps an email to chase up your enquiry would have been more sensible. Kind Regards, John Farrell, Owner, Calido Logs and Stoves

Posted 3 years ago

“Calido has very reasonably priced items, which arrived very quickly and it was so easy to order. Brilliant company and I will definitely be ordering from them again.”

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Posted 3 years ago

Thank you very much 😊 - Erin at Calido.

Posted 3 years ago

“Received exactly what was advertised and ordered. Full crate of perfectly sized, kiln dried logs. Absolutely no rubbish kindling or short weight bags as, regrettably, received in past from other local (and well known UK wide) suppliers.”

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Posted 4 years ago

Brilliant to hear Douglas! Thank you very much for choosing Calido 😃🔥 - Erin at Calido.

Posted 3 years ago

“Delivered on time and are excellent value”

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Posted 4 years ago

“Great value bag of briquettes. These burn very well and being broken they are easy to use in our woodburner. The only downside is the bag is more difficult to store/transport as it so heavy, but it is excellent value for money.”

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Posted 4 years ago

Thank you for taking the time to leave us a review! Great to hear that you are enjoying our Calido Wood Briquettes 🔥 - Erin at Calido.

Posted 3 years ago

“Excellent service and great logs at a good price.”

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Posted 4 years ago

Thank you Patricia 🤗

Posted 3 years ago

“Excellent customer service and excellent products. We've used Calido before and would happily recommend them to anyone.”

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Posted 4 years ago

Thank you for the review Simon. Enjoy! 🔥 - Erin at Calido.

Posted 3 years ago

“Calido Logs are great. First class as a company highly recommend”

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Posted 4 years ago

Thank you Kath. We appreciate it 😃 - Erin at Calido.

Posted 3 years ago

“Excellent quality of logs for the wood stove. Arrived on time really helpful on the phone”

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Posted 4 years ago

Calido Logs and Stoves is rated 4.9 based on 3,442 reviews