Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,377 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely excellent customer service. Spoke to them regarding an order and they altered the delivery method with no extra cost to make sure I received it on time.”

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Posted 5 years ago

“Thank you for your product, ordered and delivered on time as you said, very pleased, will continue to use your company, and highly recommend you.”

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Posted 5 years ago

“Excellent as ever”

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Posted 5 years ago

“Good value and quick delivery,would us again.”

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Posted 5 years ago

“These logs burn great. Logs Delivered on time in a sturdy crate. Making a roof to convert to log store as per recommendation. Excellent”

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Posted 5 years ago

“Great service no complaints at all.”

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Posted 5 years ago

“Thank you so much John for getting my logs to me earlier than normal delivery date as I’d ran out. You’re a star. Thanks again Ann Hunter”

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Posted 5 years ago

“Great service - helpful team & simple to order. The hotties are fantastic - definitely do what it says on the wrapper! Thank you”

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Posted 5 years ago

“Really great experience with this, easy online process, logs delivered promptly, and more importantly than all this, the logs themselves seem to light easily and burn fantastically, we use maybe half the normal amount of logs we would buy from local retailers as they seem to burn much cleaner and hotter.”

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Posted 5 years ago

“Very pleased with the service, delivery arrived as planned”

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Posted 5 years ago

“We have been very happy with the service we have received from Calido Logs and Stoves. Ordering is easy and delivery is on time.”

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Posted 5 years ago

“Excellent service. Website shows actual stocks so you are not going to get an email later saying sorry items will be delayed. You are able to pick your delivery day and you get a text for the approximate delivery time. What more can you ask for!”

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Posted 5 years ago

“Very friendly staff, always met with a smile and always willing to do the upmost to make their customers happy.”

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Posted 5 years ago

“This is first class Birch firewood excellently packed and crated. Delivered to on a date to suit you with an update on the day for your time spot. Excellent all round service.”

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Posted 5 years ago

“Excellent service from start to finish I had to change my delivery day it wasn’t a problem quick phone call and it was sorted everyone is very helpful bricquettes are fabulous”

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Posted 5 years ago

“Prompt delivery of goods”

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Posted 5 years ago

“We were looking for a local stove shop in the Stirling Farlirk area. After initially going to Stirling Stoves we found they were closed and we came across Calido in google. We were very surprised with the good range of stoves on display from brands like Charnwood and Contura. There really is something for everyone in their showroom. John is really knowledgable and helped us pick the perfect stove for our house. They were happy to supply the stove only as we had a friend who would do the installation for us. Buying from Calido meant we could see the stove beforehand and as John pointed out we also get a 10 year Warranty for buying through a Charnwood Premier dealer like Calido. Top experience all round 👍”

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Posted 5 years ago

“Driver would not deliver to my lock-up garage due to overhanging trees but was helpful in using pallet lift to get them nearer. Next order needs to come in 7.5t truck.”

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Posted 5 years ago

Hi Iain, thank you for your order and review I’m disappointed to see a star knocked off for what I assume was the fact they couldn’t get to your lock up. Firstly our delivery is advertised as kerbside with anything else being a bonus if terrain and access allow. As you never mentioned the requirement for a 7.5 tonne vehicle at the point of ordering we have no way of knowing one was required. Our terms and our delivery information pages make it clear deliveries are by 18 tonne trucks and that overhanging branches can be a problem. If the requirement for a 7.5tonne vehicle is mentioned on the order notes we can request one and the depot will do their best to provide one but they are not obliged to do so. Apart from the delivery issues I trust the products burn well. Kind Regards,

Posted 5 years ago

“Calido are always helpful, the order is processed quickly and delivery usually arranged within the week. We buy logs by the crate, well dried and not just dumped in a pile in your driveway. No hidden softwood or rotten logs either!”

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Posted 5 years ago

“Ordered a pallet of logs, mix of birch and ash. Quality of logs is, as always, excellent. Getting the logs ordered over the phone was quick and painless, although I didn't seem to receive a confirmation email - I did check all folders, but it's entirely possible that I just missed it. The 1 star down is for the delivery - unfortunately the driver was unable to unload the pallet from the truck and therefore we had to manually lift the bags off. It's worth noting though, we do live on a hill and I think that played a part in being unable to lower the tail lift. However over recent times, we've had a lot of heavy pallet deliveries and this is the first time this has happened. It was lucky we ordered bagged logs (not just a crate!) and that there were two of us available to help getting the sacks lifted off, otherwise it would have taken a long time!”

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Posted 5 years ago

Calido Logs and Stoves is rated 4.9 based on 3,377 reviews