Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,376 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,376 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 25th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not be happier with my value crate of kiln dried ash firewood. It’s my first order from Calido and the quality of the ash and various sizes they were cut is just perfect. Moisture levels were below 6 and burn for a long time. Even the delivery driver was brilliant and wheeled the pallet into my garage and placed it just where I wanted so that was a real bonus. Will definitely order again so keep up the good work!”

Calido Logs and Stoves 5 star review on 29th August 2020

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Posted 4 years ago

WOW!!!!, Now that's what we call a review. Thank you Peter for the great feedback and pictures. Hope to deal with you again. Many thanks, Calido

Posted 4 years ago

“Prompt delivery Burned one log from sample pack to try out Very good heat and lasted approx 50 minutes Intend to buy more”

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Posted 4 years ago

“I’m very pleased with my logs and fire lighters. They both have made a huge difference to starting the fire, the heat, and cleaning. I use far less logs, they are cleaner and they burn much hotter.”

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Posted 4 years ago

“Easy to order - delivered in 2 days and arrived at time stated. Delivery driver friendly & helpful. Excellent service.”

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Posted 4 years ago

Thanks for the great review Sarah. Hope you enjoy your Long burning night briquettes in the up-and-coming winter nights. Many Thanks Calido

Posted 4 years ago

“Great service, order arrived on the delivery day specified. I Will definitely use Calido logs and stoves for my next order.”

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Posted 4 years ago

Andrew, The good feedback is very much appreciated. Hope you enjoy your Hotties Heat Logs and hear from you soon. Cheers Calido

Posted 4 years ago

“Excellent, best burning logs I've had”

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Posted 4 years ago

Gary, thank you very much. Hope to hear from you again. Cheers Calido

Posted 4 years ago

“Fair price for half pallet delivered hotties. Delivery driver was excellent. Despite my information that driver needed an electric pallet truck he was not provided with one therefore he carried the hotties into my garage. Very impressive , a friendly driver with good initiative and very impressive service. Overall I am happy with Calido and every time I use them I get good service .”

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Posted 4 years ago

Thank you once again for your custom and we're glad you are happy with the service we provide. Hope to hear from you again. Many thanks Calido

Posted 4 years ago

“Whilst researching heat logs on line I came across Calido Logs. I decided to purchase a trial three pack of Hotties. The price was right, the company not too far away and the web site was very informative and clear. I made the purchase and the service was excellent. I have yet to try the product but would use Calido again.”

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Posted 4 years ago

Many thanks for the kind words. We hope the trial pack of Hotties Heat Logs goes well and we hope to hear from you soon. Kind Regards Gregor @ Calido Logs

Posted 4 years ago

“Excellent company. They went above and beyond to sort out a delivery problem that was not their fault. The product is fabulous too!”

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Posted 4 years ago

Thank you once again for the order and we are glad that it is all sorted now. Hope to hear from you soon. Many Thanks Gregor @ Calido Logs

Posted 4 years ago

“quick delivery,”

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Posted 4 years ago

Thanks again for the review Mr Proctor. Hope to hear from you again. Cheers Gregor @ Calido Logs

Posted 4 years ago

“Very happy with the mini heat logs, and great value at the summer sale price. I’ve found a way of storing half a pallet’s worth in my house. Delivery was as described and I’ll use the pallet for kindling. Many thanks”

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Posted 4 years ago

Thanks again for your order Josie. Hope your happy with the Hotties Mini Heat Logs and we hope to hear from you soon. Kind Regards Gregor @ Calido Logs

Posted 4 years ago

“I ordered logs from Calido having found their briquettes to be very good. Unfortunately John Farrell (Calido owner) uses a third party delivery company, Palletline, who don’t have a good reputation. My delivery never turned up on said delivery day, nor did it turn up on the following day as agreed and to top it all communication does not exist. So your left in the dark. On the third attempt it was agreed that the delivery window would be between 2pm and 5pm which is achievable. Again no delivery until 7pm when I had a call to say driver is in my area. I am going out at that time and so reject the order. My customer journey has not been good so far. I contacted Calido to express my concerns, to be fair the problem was outside of their control. John Farrell was apologetic and did arrange for a special delivery through another Palletline depot and at a time that suited me. Job done we got there in the end and reputation restored. I will still buy from Calido as their product is good but it is a reminder that a business does its best to provide a good customer service and an external service provider can potentially damage it. Thanks again.”

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Posted 4 years ago

Dear Russ, Thank you for your honest feedback, its a shame it took so long to get your order right and we are taking measures to ensure a better performance next time. Kind Regards, John Farrell Calido Logs and Stoves

Posted 4 years ago

“My delivery of a pallet of hardwood logs arrived on the day requested. I was notified by the driver prior to receipt. Not tried the logs but I now have sufficient for a winter siege! Am delighted with the service. Will order again”

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Posted 4 years ago

Jane, Thanks for positive feedback. The Hardwood Heat Logs are a great product and I hope you enjoy a warm and cosy winter with them. Hope to hear from you soon. Kind Regards Gregor @ Calido Logs

Posted 4 years ago

“Helpful and friendly service on the phone, great overall service.”

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Posted 4 years ago

“Fast delivery, great customer service.”

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Posted 4 years ago

“I haven't used these briquettes yet but got them for Winter. I'm sure they'll be fine for my multi-fuel stove. Service and delivery were great. No issues at all.”

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Posted 4 years ago

“Excellent, efficient service from Calico Logs. Would recommend their products and service.”

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Posted 4 years ago

“Service first class from order to delivery all perfect”

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Posted 4 years ago

“Easy to use web site, tracked delivery ( driver phoned me 30 mins before delivery) and well dried wood that burns well. Not as cheap as some but worth it, and you can buy mixed wood crates.”

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Posted 4 years ago

“Very happy with my delivery on time”

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Posted 4 years ago

Calido Logs and Stoves is rated 4.9 based on 3,376 reviews