Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate Throsk, Stirling
Rating: 4.92

4.9 Rating 3,369 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Supplier of premium quality kiln dried firewood, coal, peat, briquettes, Verdos & Stoves based at Bandeath Industrial Estate, Stirling. Delivering locally & nationally.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 25th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service at the store and also upon delivery going above and beyond what was promised re delivering the pallet across a loose stoned driveway- will definately use again”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you received fantastic customer service at both our store and during the delivery of your pallet. Providing exceptional service is a top priority for us, and it's rewarding to know that our team went above and beyond to exceed your expectations. We understand that sometimes the little things, like safely delivering across a loose stoned driveway, can make a big difference, and we're glad we could make your experience smooth and convenient. Your decision to use our services again in the future means a lot to us, and we can't wait to welcome you back. If you ever need anything or have any questions, please do not hesitate to reach out. We're here to assist you. Thank you for choosing us, and we look forward to serving you again soon! Best regards, Calido

Posted 1 year ago

“Ordered delivered on the day I requested, the driver Was brilliant put wood straight into my garage. All set for winter.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave such a positive and thoughtful review. We are thrilled to hear that you had a great experience with our firewood delivery service and that we were able to meet your expectations for your upcoming winter preparations. Our team takes great pride in providing excellent service, and it's always rewarding to hear when our efforts have made a difference for our customers. We're delighted that our delivery driver's professionalism and efficiency stood out to you. We will be sure to pass on your kind words to our dedicated team members. Knowing that you are all set for a cozy and warm winter brings us immense satisfaction. We value your trust in us and look forward to serving you again in the future. If you ever need more firewood or any other assistance, please don't hesitate to reach out. Once again, thank you for choosing us, and we wish you a comfortable and enjoyable winter season! Warm regards, Calido

Posted 1 year ago

“Good quality wood- low moisture 👍 no problem with delivery- was very helpful. Highly recommended 👍”

Helpful Report

Posted 1 year ago

hank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our firewood to be of excellent quality with low moisture content. Ensuring that our customers receive the best wood for their needs is a top priority for us. Your recommendation means a lot to us, and we're truly grateful for your support. If you ever need more high-quality firewood or have any other requests in the future, please don't hesitate to reach out. We're here to assist you. Wishing you warm and cozy moments by the fire throughout the season! Best regards, Calido

Posted 1 year ago

“First class friendly service and John and kirsty always have good advice and product Chris and and the boys excellent installment”

Helpful Report

Posted 1 year ago

Thank you very much Andrew for your glowing review! We're delighted to hear that you received first-class, friendly service from John and Kirsty. Providing knowledgeable and friendly advice to our customers is a cornerstone of our service, and we're pleased to know that they were able to assist you effectively. It's also wonderful to hear that Chris and the team provided an excellent installation experience for your product. We take pride in ensuring that our customers are not only satisfied with our products but also with the installation process, making your experience as smooth as possible. Your kind words and positive feedback are greatly appreciated. Thank you for choosing us, and we look forward to serving you again in the future! Best regards, Calido

Posted 1 year ago

“I would highly recommend Calido Logs. Everything was so efficient from ordering to delivery. The quality of the logs are excellent. This is my 3rd order from them and I would not go anywhere else.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to recommend Calido Logs and for being a loyal customer! We're absolutely thrilled to receive your positive feedback and hear about your consistently excellent experiences with us. Efficiency and quality are at the core of our service, and we're delighted that you found both to be top-notch, from the ease of ordering to the delivery of high-quality logs. Your continued trust in us and choosing us for the third time is a testament to our commitment to customer satisfaction. We greatly appreciate your recommendation and your support. If there's anything else you need or if you have any questions in the future, please don't hesitate to get in touch. We're here to assist you. Thank you for choosing Calido Logs, and we look forward to serving you for many more orders to come! Best regards, Calido

Posted 1 year ago

“Excellent product - expertly demonstrated with obvious strong knowledge. Time taken to give full introduction to product. Delighted with service”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you are delighted with our product and the service you received. Providing excellent products and knowledgeable demonstrations is at the heart of what we do, and it's fantastic to know that our team delivered on that promise. Your satisfaction is our top priority, and your feedback is a great source of motivation for our team. If you ever have more questions or need further assistance, please do not hesitate to reach out. We're here to help. Thank you for choosing our product and service. We look forward to serving you again in the future. Best regards, Calido

Posted 1 year ago

“Delivered on my chosen day by a friendly, helpful guy. There was a very small mistake with the order, which was rectified quickly and with no issues at all. Cannot recommend Calido enough, both online and in store”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a positive review! We're delighted to hear about your experience with our service. It's great to know that your order was delivered on your chosen day by our friendly and helpful team member. We apologize for the very small mistake in your order, but we're pleased to hear that it was rectified quickly and without any issues. At Calido, we always strive to provide the best possible service, and your feedback helps us improve. Your recommendation means a lot to us, and we truly appreciate your support, both online and in our store. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again! Thank you once again for choosing Calido and for sharing your positive experience with us. Have a fantastic day! Kind reagrds, Neve

Posted 1 year ago

“Easy to order and at a competitive price. Delivered on requested day by a helpful delivery driver.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our ordering process easy and our prices competitive. Our dedicated delivery team always strives to make your experience as smooth as possible, and it's wonderful to know that your delivery arrived on your requested day and that the driver was helpful. Your satisfaction is important to us, and we're here to provide you with excellent service and value for your money. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future. Warm regards, Calido

Posted 1 year ago

“Quick delivery and top quality kiln dried ash. We have used at least half a dozen other suppliers in the last decade but are now firmly a Calido Logs customer going forward. Really great all round but most importantly excellent logs that produce fantastic heat every time.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Calido Logs. We take pride in providing quick delivery and top-quality kiln-dried ash logs to our customers, and we're delighted to know that you're now a loyal customer. Producing fantastic heat is what we aim for, and your feedback reinforces our commitment to quality. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you with our excellent logs! Kind Regards, Neve :)

Posted 1 year ago

“Easy to deal with. Delivery by 3rd party was smooth and effective.”

Helpful Report

Posted 1 year ago

Thank you for your review! We're delighted to hear that your experience with us was a positive one. Our team works hard to ensure that our customers find it easy to deal with us, and we're thrilled that you found the delivery by our 3rd party to be smooth and effective. Your feedback is important to us, and it motivates us to continue providing excellent service. If you have any suggestions or if there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you again in the future! Kind Regards, Neve @Calido

Posted 1 year ago

“Great company who can't do enough for you, although you can place all your orders online, you are more than welcome to pop in to the office, if only for a chat.”

Helpful Report

Posted 1 year ago

Thank you Tony for leaving a kind review, we are always happy to hear our service is recognized. Kind Regards, Neve @Calido :)

Posted 1 year ago

“The logs were delivered on the date expected and are very clean & very dry logs. They were lifted from the wagon and placed right next to my log store by the very helpful driver. Because the logs were on a pallet I have a bonus of lots of kindling.”

Helpful Report

Posted 1 year ago

Thank you Brian for your lovely review. We are pleased to hear you are happy with our service. Kind Regards, Neve @Calido

Posted 1 year ago

“Long term users of various woodburners, we ordered a Contura 510 stove at suggestion of Calido. Everything went like clockwork. Craig and team scheduled then installed the fire and flue exactly as planned in a little over half a day. All left clean and tidy with no mess. The fire is beautiful and burns very cleanly. We were very impressed with the service, second to none. Thanks all”

Helpful Report

Posted 1 year ago

Hi James, we are pleased to hear this. Thank you very much for your review. We would love to see some photos if you would like to send these over to us at sales@calidologs.com if you have any! :) Kind Regards, Neve

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Thank you Robert. Kind regards, Neve @calido :)

Posted 1 year ago

“Excellent service saw arrived at the time quoted!👍”

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Posted 1 year ago

Thank you Stephen, we hope you enjoy your new chainsaw. Kind regards, Neve @Calido :)

Posted 1 year ago

“Had been let down twice by two different online suppliers when trying to purchase an Al-Ko easy 4.60 SPS lawn mower. Both had taken my order and credit card payment to only subsequently contact me to say that they couldn't supply and offer alternatives. Found the same mower at Calido, emailed to check it was in stock and had an almost instant response late on a Friday afternoon. Had a few questions which were very quickly answered by email even though it was after business closing time. Ordered the mower on the Saturday morning and it was safely delivered by DPD ahead of when expected on the Tuesday. Top class customer service from start to finish with Calido. Highly recommended.”

Helpful Report

Posted 1 year ago

Hello, thank you for your kind review, we are more than happy to help here @calido Kind regards, Neve

Posted 1 year ago

“Very Helpful on booking the delivery date, the lady on the phone was extremely Helpful and courteous. Delivery driver was good and on time. The logs are perfect and a good size for our Stove. I highly recommend this company to do business with. Many Thanks again.”

Calido Logs and Stoves 5 star review on 28th September 2023

Helpful Report

Posted 1 year ago

Hello Tarerk, Thank you for taking the time to send us a photo and leaving a kind review. Kind regards, Neve @Calido

Posted 1 year ago

“Great service; communication via email; very straightforward from ordering to delivery. Very happy.”

Helpful Report

Posted 1 year ago

We're absolutely thrilled to hear that you had a great experience with our service! 🌟 Thank you so much for taking the time to share your positive feedback. We take pride in providing straightforward and seamless ordering to delivery processes, and it's fantastic to know that our communication via email met your expectations. Your satisfaction is our top priority, and your kind words serve as a testament to our commitment to excellence. If you ever need anything else or have any more feedback in the future, please don't hesitate to reach out. Thanks again for choosing us, and we look forward to serving you with the same level of excellence in the future! 🔥📦🌟 Kind Regards, Neve :)

Posted 1 year ago

“this was our first order with Calido, after our previous company decided they had to add a large delivery charge to the orders this year.I was very pleased to find that Calido do not do that for us in Scotland. An easy and clear website and delivered on the day I selected. The birch logs look good and feel nice and dry. We will be very happy to order from Calido again, probably in the new year. Thank you..”

Helpful Report

Posted 1 year ago

We're absolutely delighted to have had the opportunity to serve you for your first order with Calido! 🌟 Thank you so much for choosing us and for sharing your positive experience. We're committed to providing a straightforward and transparent ordering process, and we're pleased to hear that our delivery approach in Scotland met your expectations without adding any large delivery charges. It's wonderful to know that you found our website easy to navigate and that the birch logs meet your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again, likely in the new year. If you ever have any more questions or need assistance, please don't hesitate to reach out. Thank you for choosing Calido, and we can't wait to continue providing you with quality service! 🔥🌿📦 Kind Regards, Neve :)

Posted 1 year ago

“Following a feasibility study between Colido logs and coal -- Coal burns with more heat however, very little difference -- the logs are a lot cleaner and easier to use.”

Helpful Report

Posted 1 year ago

Thank you for sharing your findings from the feasibility study between Calido logs and coal. It's great to hear about your experience and the benefits you've observed: While coal may provide more heat, it's valuable to note that Calido logs offer a cleaner and more user-friendly alternative. We appreciate your feedback, as it can help others make informed choices for their heating needs. If you have any more insights or if there's anything else you'd like to share in the future, please feel free to reach out. We're here to assist and provide you with the best solutions for your comfort and convenience. Thank you for considering Calido logs, and we hope to continue serving you in the future! 🔥🌳🔥 Kind Regards, Neve :)

Posted 1 year ago

Calido Logs and Stoves is rated 4.9 based on 3,369 reviews