Cakeshop.com Reviews

Name: Cakeshop.com
Rating: 4.92

4.9 Rating 609 Reviews

99 %

of reviewers recommend Cakeshop.com

Company Reviews

Metrics

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4.9

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Cakeshop.com 5 star review on 4th May 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent company, amazing customer service. Thank you so much for your help, and the cake topper was brilliant.”

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Posted 5 years ago

“Have never ordered or used a cake topper before. Website was very easy to use. Did make a mistake with postage but it was sorted quickly. Excellent customer service. Topper was bright, colourful and topped off my sponge beautifully. Cant wait to have another go!”

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Posted 5 years ago

“Excellent - great photo wafers for cupcakes arrived as it said and in perfect condition. Would definitely use this company again, especially given quick service. Thank you”

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Posted 5 years ago

“Some delivery issues but great customer service. I will think on them again for my next special occasion. Kind regards, Lucía.”

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Posted 5 years ago

Dear Lucia, Thank you for your honest review. We are so sorry that your order did not arrive. We know how important and date sensitive our products are and you certainly left ample time for this to be received. Your order came via our brand new website which went live in the last few weeks and unfortunately we are still ironing out the creases and fixing bugs. One of the issues we have identified in the last couple days is that the address line 2 information has not been supplied to our packing slips when our customers make their orders. This has caused a few orders to be delayed or undelivered. Obviously with no information on the building or street it is unsurprising this was not delivered. This of course is not your fault or the post service, it was an issue with our website which we didn't notice when we dispatched your order and we are incredibly sorry. What we'd love to do (as customer satisfaction is so important to us) is to re-print and send your order again tomorrow morning so that you can at least receive it and see what we are capable of delivering in terms of quality. I see your order was refunded in full as you were unable to use it. We will check back in with you at the end of the week to ensure you received your replacement - all we need from you please is the building name and street information in order to send again tomorrow :) Kind Regards, Joe Cakeshop.com (UK) Ltd

Posted 5 years ago

“Amazing quality, speedy delivery and brilliant customer service. Will definitely use Cakeshop again. TYSM x”

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Posted 5 years ago

“Fab service super quick delivery and attention to detail excellent”

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Posted 5 years ago

“Excellent service and great value for money. really pleased with the photograph cup cake toppings, the design page was easy to use and edit, I definitely would and have recommended this site to others even though I only discovered this week. Thank you Cake shop :-)”

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Posted 5 years ago

“I order some personlised cupcake toppers for a hen party. The photos were easy to upload and were good quality prints. Arrived on time aswell. Would use the company again”

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Posted 5 years ago

“Easy website to navigate and the order was very quick which I liked I will be using every time Happy customer 😁”

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Posted 5 years ago

“Ravie de ma commande. Merci beaucoup !”

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Posted 5 years ago

“Very easy to use and so many templates to chose from!”

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Posted 5 years ago

“Very prompt response ,delighted with the photo topper for my son's 40th birthday cake which everyone admired.”

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Posted 5 years ago

“Quick delivery, great quality.”

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Posted 5 years ago

“Very good quality of prints. Easy to use website. Fast delivery.”

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Posted 5 years ago

“Really pleased with the finished product. Great product, excellent delivery service. Would definitely recommend them.”

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Posted 5 years ago

“Speady service and cake topper was exactly what I wanted”

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Posted 5 years ago

“great products very pleased good service”

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Posted 5 years ago

“Quick delivery and looks great!”

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Posted 5 years ago

“very quick delivery and excellent product (12 cake toppers) definitely recommend them.”

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Posted 5 years ago

“Order came through really quickly, the toppers were so easy to use and perfect for the cupcakes I made! Everyone loved them and they taste so good! Thank you”

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Posted 5 years ago

Cakeshop.com is rated 4.9 based on 609 reviews