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Cakeshop.com Reviews

4.9 Rating 609 Reviews
99 %
of reviewers recommend Cakeshop.com
4.9
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Cakeshop.com 5 star review on 4th May 2023
Michael And Denise
Cakeshop.com 5 star review on 27th March 2023
Anonymous
Cakeshop.com 5 star review on 15th March 2023
Maureen Fountain
Cakeshop.com 5 star review on 15th March 2023
Maureen Fountain
Cakeshop.com 5 star review on 9th February 2023
Jess Withers
Cakeshop.com 5 star review on 10th August 2022
Lindsay Pemberton
Cakeshop.com 5 star review on 18th April 2022
Abbie Turner-Barrett
37
Anonymous
Anonymous  // 01/01/2019
The topper was amazing. Many thanks.
Helpful Report
Posted 4 years ago
Great service and wonderful product. Helped me celebrate an anniversary for my business in style.
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Posted 4 years ago
very pleased with purchase
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Posted 4 years ago
Product arrived on time and was exactly as stated on website. Quality very good.
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Posted 4 years ago
Superb item! Fast delivery. Would recommend to all
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Posted 4 years ago
The toppers were a lot smaller than expected and they arrived very late took over a week even though it was supposed to be 1st class delivery
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Posted 4 years ago
Hi there, So sorry your order was delayed, unfortunately postal delays are out of our control, we ship all orders within 24 hours, and take our delivery estimates directly from Royal Mail. We would of shipped again for you if we knew about an issue. All topper sizes are on the website in the FAQs, so we’re not sure what you were expecting? Please email us for any further assistance. Thanks
Posted 4 years ago
Delivery was unbelievably quick. The quality of the photograph icing cake toppers were excellent. So impressed. Will definitely use cakeshop again.
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Posted 4 years ago
Excellent service, super speedy. Website easy to navigate. Used twice now
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Posted 4 years ago
Products came and looked good
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Posted 4 years ago
Brilliant. Arrived very quickly. Good quality photo on the cake toppers. Lasted well. Highly recommended
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Posted 4 years ago
I ordered a personalised cake topper, website was easy to use price was competitive and delivery was very quick I was very happy!
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Posted 4 years ago
Lovely icing cake topper produced from a not great quality photo - came out much better than I was expecting and delivered really quickly. Will definitely use again.
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Posted 4 years ago
Great products, we got these for funeral cupcakes! Good special touch
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Posted 4 years ago
Product was great but the website was very very difficult. Neither my partner nor I was able to successfully open an account so I had to check out as a guest. The frustration did cause me to look elsewhere and had I been able to find a similar product, I would not have used you. Great product, price and delivery time, just get the website working properly.
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Posted 4 years ago
So sorry for the issues Elizabeth, our developers are working on a fix for this, we do hope you come back soon :)
Posted 4 years ago
Update - this issue is now fixed :)
Posted 4 years ago
Super quick delivery and exactly what I wanted. Thank you
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Posted 4 years ago
The product was excellent,the packaging was excellent, the price was excellent, the postage was good and overall the service was great. We would not hesitate to recommend ,or buy again from this company.
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Posted 4 years ago
Excellent service and great product!
Cakeshop.com 5 star review on 19th February 2020
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Posted 4 years ago
Am delighted with my latest purchase. It is just what I ordered and arrived the following day in excellent condition. Thankyou.
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Posted 4 years ago
Fantastic cake topper Recipient was was very happy with their cake! Thank you
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Posted 4 years ago
Brilliant, everyone commented on the cake toppers and wanted to make their own!
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Posted 4 years ago
Cakeshop.com is rated 4.9 based on 609 reviews