Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.14

4.1 Rating 278 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not told prior to my door being installed that the surrounding wood be pine. All of the wood in my house is oak and I would never have agreed to this. I had the wood changed myself as I was told it would cost me another £300. The plastic surrounding the glass in the door cracks LOUDLY as it expands in the sun and later contracts. This almost continuous cracking both day and night is very annoying. Is there anything that can be done? I'm very interested in your reply as I'm at my wits end.”

Helpful Report

Posted 1 year ago

“Although staff are helpfull when you go down to order windows/doors etc. There are a couple of things which are not very good. On at least three occasions I have been sent the invoice by email for windows/doors but had not been informed that they were ready to collect even though Cairngorm have my mobile number and e-Mail address. Also the back yard is a bit untidy and not easy to negotiate with a van as there are hazards everywhere. But as I have said staff are helpfull and your windows/doors etc are good.”

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Posted 1 year ago

“Very helpful staff and always made aware of when my order will be ready, would highly recommend 😀”

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Posted 1 year ago

“Ordering is very easy, the girls in the office always keep me right and delivery is prompt on a Friday. Any queries are always dealt with quickly.”

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Posted 1 year ago

“Helpful staff and reliable company”

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Posted 1 year ago

“All went to plan but ordering around xmas time caused some mis communication and delay”

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Posted 1 year ago

“A very good install of door and window , Very much improved the look and now draft free Nice clean site when finished the job 👍🧰😊”

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Posted 1 year ago

“Happy with the service provided.”

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Posted 1 year ago

“Well fitted by a competent crew and a significant update to our windows.”

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Posted 1 year ago

“My Cairngorm conservatory is a complete waste of time. Once I am in it, I do not want to leave.”

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Posted 1 year ago

“Friendly, personal service. Quick response to queries and issues. Highly recommended.”

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Posted 1 year ago

“Excellent job we had new windows and door in our porch, the guys were very good and did an excellent job considering the weather was awful very wet and windy. I would definitely use Cairngorm again, the only complaint we had no call after the job was completed to see if we were happy so no customer service. This job was completed in June 2022 and this is the first communication we have had.”

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Posted 1 year ago

“I was supplied with a quote and no hard sell repeat calls etc but left to make my mind up. Once we agreed the Cairngorm guys arranged installation and we were given a date. The installation guys arrived on the given date and installed everything. All simple and as agreed with no issues. All as you would expect”

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Posted 1 year ago

“Very pleased with work and men doing job. From survey to finish was very impressed.”

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Posted 1 year ago

“My husband & I are absolutely delighted with our new conservatory, customer service was excellent, the work men were really nice & efficient any problems they sorted it out really quickly, they always pre warned us before arriving & always cleared away any mess at the end of the day, happy days 😊”

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Posted 1 year ago

“From ordering to fitting we were very happy with the service. 2 lovely new external doors and lovely friendly , helpful boys fitting them 👍”

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Posted 1 year ago

“Ordered a solar system with batteries, they sent and fitted a system with no batteries, at no point was I contacted by anyone from cairngorm. I had to contact them to get it sorted out and chase up the installation date. The installers were very good and did more to sort out the mistake than the office.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Response to initial enquiry was good. Survey(s) were excellent. Installers worked hard, non-stop. Finish was excellent.”

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Posted 1 year ago

“From start to finish they have been attentive and accommodating. From sales to fitters and after sales, I cannot fault them . A very delighted customer😄”

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Posted 1 year ago

Cairngorm Group is rated 4.1 based on 278 reviews