Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.14

4.1 Rating 278 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You never came back with revised price”

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Posted 10 months ago

“We have used Cairngorm Group numerous times. They offer a fast, efficient service. Good quality doors and windows.”

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Posted 10 months ago

“I have over some years been gradually having my house windows replaced as required by Cairngorm to my entire satisfaction. The most recent, my lounge picture window, alas, No. After installation (about 2-3 years ago) there was evidence of rain leaking in at one bottom corner. Since then I have (because of increased water ingress) had 3 major maintenance visits to deal with the fault. The most recent was 3 men who agreed with my proposed diagnosis, photographed the faulty area and said they would report to Cairngorm. The end. Communication with Cairngorm as usual-nil. I have already submitted photos. Just a wee bit of communication would save the day. (I have 3 more windows to replace!)”

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Posted 10 months ago

We are sorry to hear that we did not meet your expectations on this occasion. Please fill out our Customer Care Form or otherwise give our showroom a call on 01463 238000 to discuss further. https://cairngormgroup.co.uk/customer-care-form/

Posted 9 months ago

“Windows bang average at best, sliding doors pretty cheap feeling even when lock is engaged there is play in the door and trickle vents are complete junk they let a howling gale in, have had to remove and stuff with rags to stop it bringing the cold in!”

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Posted 10 months ago

Posted 9 months ago

“Great service from start to finish. Products are.great quality too.”

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Posted 11 months ago

“The men who installed my windows did a fine job despite finding some unexpected problems. They were also fastidious concerning clearing up afterwards.”

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Posted 11 months ago

“Great. Very professional, cleaned up afterwards. New door has been great.”

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Posted 1 year ago

“Competitive price, very good communications all through the process, Quick and tidy work, when fitting the windows”

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Posted 1 year ago

“Very good tidy anx pleasang”

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Posted 1 year ago

“Good product. But we had to wait a long time for installation”

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Posted 1 year ago

“The actual windows and doors are great. But the installation was horrendous. They left huge gaps in the woodwork, cracks on the outside and didn't change the cills. Then it took me phoning every day for two weeks before they would come back to fix it. The guy was rude when he came back and I showed him all the mistakes and the company had the cheek to send me a bill before they even corrected the work. All in all I would never go with this company again. You have to chase them up and even the corrected work has been done to a substandard finish. DO NOT WASTE YOUR TIME!!!! Terrible company!”

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Posted 1 year ago

Posted 9 months ago

“The quality of the work is excellent and can’t be faulted. Communication needs some improvement but on the whole Cairngorm Group did us a brilliant job.”

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Posted 1 year ago

“Very good customer service with no issues encountered”

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Posted 1 year ago

“Fitted replacement windows and doors for my porch. All my interactions found the company and its staff to be professional and diligent. An exemplary company.”

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Posted 1 year ago

“Delighted with our new windows and conservatory. From start to finish our experience with Cairngorm Glass was highly professional.”

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Posted 1 year ago

“The operatives carried out the work efficiently and in a tidy manner and the product looks smart”

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Posted 1 year ago

“From start to finish, service was excellent,”

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Posted 1 year ago

“A really good window fitted. Very helpful staff. Would have no hesitation in using you again. Thank you.”

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Posted 1 year ago

“Unable to give a review as yet as the work has not been carried out yet”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Cairngorm Group is rated 4.1 based on 278 reviews