Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.14

4.1 Rating 278 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reported a badly leaking lounge window by phone to Cairgorm Inverness on 07.10.23 and was told to email a given number. I did receive a no-reply email answer to the effect that they were busy and to not email them again because this would hold them up even more. The window in question is about 2-3 years from installation and has had 2 visits already to repair leaks. What a pity Cairngorm has spoiled a perfect record.”

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Posted 1 year ago

“It was only one window but despite an error with the window and a cracked double glazed unit they remedied the faults without hesitation and completed the job entirely to our satisfaction.”

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Posted 1 year ago

“I’m a bit surprised to receive this request as I have still not received my purchase!!!! A very good initial sales experience but little or no follow up! An update would be very much appreciated”

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Posted 1 year ago

“Very good service from start to finish. Lots of communication. Very efficient and friendly service. No heavy sales pitch, very lovely gentleman. Windows and doors I purchased were amazing . Instalation chaps were efficient and friendly. Cleaned up after themselves and Very careful within my property.”

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Posted 1 year ago

“Being a small company and given a time slot to pick up glass - can understand with covid but still going on now. My work schedule just is not flexible to come away at time slot”

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Posted 1 year ago

“Once we got through the warrant, the quality of the product and workmanship was excellent. Unfortunately, the time to get drawings, correct mistakes and then get a warrant meant the whole process was almost 2 years from first payment, although the pandemic almost certainly had a hand to play in this. Nevertheless I would recommend this company to anyone.”

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Posted 1 year ago

“Very professional Excellent workmanship and competitive pricing”

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Posted 1 year ago

“Sales team were awesome but the communication around fitting dates and problems with the completion certificate were particularly poor. Despite numerous phone calls and promises to call me back, I had to eventually resort to going public on Facebook. Huge thanks to original sales team for finally sorting. A significant cost for poor aftercare.”

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Posted 1 year ago

“Efficient,friendly, professional”

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Posted 1 year ago

“From inspection quotation to fitting the selected materials the system was flawless. Fitters turned up on time and tidied up afterwards with the service exactly what it said in the brochure . First class would not only use again but recommend to anyone.”

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Posted 1 year ago

“Changed conservatory roof from polycarbonate to lightweight flat roof. Excellent service, from initial measure & quote to old roof being removed new lightweight installed, and completed inside to a very satisfactory high standard within the week, very competent, pleasant and very tidy workers. Delighted overall. This is the 2nd time we have used the Cairngorm Group & with materials and tradesmen in high demand, you will not go wrong with them for any home improvements.”

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Posted 1 year ago

“Good service, straightforward process, responsive to queries. Very happy with installation and product.”

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Posted 1 year ago

“The installation of our conservatory was very efficiently managed and the builders were excellent. No complaints there. However, a few weeks post build, a blown pane of glass became obvious, which was reported, and then a second, before the first had been fixed. During this wait, I was asked numerous times to send photos of the panes, which I did, yet progress was non existent. The build finished in mid October 2022 and it was the end of March 2023 before both panes were replaced- so approx 6 months. We have now reported a third blown pane of glass and we also have a conservatory window which is not opening. While the build was very good, the after sales service has been inefficient and we are very disappointed.”

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Posted 1 year ago

“very good good staff cost high”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Had 2 houses to be done,windows,doors,facia and soffits,started at first house eventually did windows and doors then left,winter time came and I informed them no work to be carried out until weather Inproved. Then they started at other house which I left them to it,the 2 young installers had no respect to the property as damage was done,took photos and spoke to one of the directors and sent him the photos and to my dismay he stated how do I know that damage was there before we arrived,at the end a chap was sent to repair the damage he was there for 3 days. As for the installation manager,if and when I got a hold of,requires to do a course in customer relations as was very rude and pathetic,when I complained about the guttering(water flow) at the second house a chap came and spent approx 2 hours at one side of garage to get water flow correct and left stating had other jobs to go to. When I phoned and spoke to the installation manager regarding guttering he stated nothing wrong with it,when I stated why was the chap at it for 2 hours if nothing wrong he got very rude,swearing,and said that they were not coming to finish the first house they started on. I didn't want any special treatment since I thought 2 houses was a big contract but no after job phone call or visit to ask if I was happy. Would I recommend this company,no chance”

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Posted 1 year ago

“All the tradesmen were very competent and courteous. Delays were outside of Cairngorm's control, although communication with head office could have been better. Very pleased with the final construction and quality of the conservatory.”

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Posted 1 year ago

“Excellent service from the group I highly recommend them. The work was first class.”

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Posted 1 year ago

“We are delighted with our new patio doors and window. Work was efficiently carried out and finished in a day apart from the step and sealing off which was completed within the next week. We have been so pleased with the workmen who carried out the job and what a difference it has made to our lounge, thank you so much. Several people have asked who did the work so we have recommended you to them.”

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Posted 1 year ago

“Great firm to do business with. Always good advice from Dave Berry and very helpful girls when I’m placing orders. A pleasure to do business with.”

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Posted 1 year ago

Cairngorm Group is rated 4.1 based on 278 reviews