CAD Software Direct Reviews

Name: CAD Software Direct
Rating: 4.85

4.9 Rating 234 Reviews

100 %

of reviewers recommend CAD Software Direct

Company Reviews

Metrics

Info

4.9

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About CAD Software Direct:

Independent providers of a wide range of 3D software and hardware.

62 North Hill
Colchester
CO1 1PX

Visit Website

Phone:

01206804984

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Anonymous

Anonymous // 01/01/2019

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“Poor service, licencing still not resolved. Requested call back to discuss and failed to do so.”

Helpful Report

We're very sorry that our support fell short on this occasion. Unfortunately, it seemed that we couldn't recover from the incorrect licensing information that another reseller provided before you purchased with us and this seems to have led to some confusion and anger. We acknowledge that our responses could have been faster, so our apologies for this. Unfortunately, when software vendors are located in different time zones it isn't always possible to action licensing changes quickly. We did work to secure the licensing changes you requested as a priority, despite the time difference. We have had internal discussions about why you didn't receive a callback when requested (although you did receive an email reply and request for further information within the hour) and the hesitancy may have been down to the way you had spoken to our staff in previous phone conversations. We worked with the software vendor to ensure that they would extend the licence temporarily - even after we refunded you - to ensure no disruption whilst you re-purchased from another reseller, as you requested.

“Professional and fast communication and service. I can recommend CAD Software Direct.com and I will renew my annual order with them.”

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“Alex was so patient with me with setting up Sketchup pro 2021 and Vray. I emailed 10 times for support and each time Alex was helpful! Thank you Alex. I also bought my software from this company and I highly recommend them. Thank you!”

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“Alex was very helpful and got me up and running again”

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“Very simple to order snd set up the software. Definitely recommend.”

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“Great service, my software was sent promptly and with no issues whatsoever.”

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“Very easy to work with and communicate very well. Recommended.”

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“Good service; any queries were answered the same day.”

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“Easy process to make the purchase. I had issues with my current computer running the new software and the support team were great in helping me resolve the issue.”

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“Very prompt and simple , thankyou!”

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“Efficient and pro-active service, highlighting something useful to our company that I didn't know was available. They also sorted out a mistake I had made when ordering quickly and without any fuss. Highly recommend!”

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“Very happy with the CAD software I bought. The website is very clear as are the instructions. I would recommend to anyone who needs good quality software at affordable prices.”

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“Seamless purchase .... couldn’t ask for better service”

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“All installed quickly and painlessly! Still to get into Sketchup Pro and make good use of it but I'm sure it will be a huge asset. Thanks.”

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“I would highly recommend CAD Software Direct. Tia was fantastic. Very efficient and responded professionally and promptly.”

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“Thank you Tia, my purchase was uncomplicated, the way I like it.”

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“Fast, efficient and friendly service - as always”

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“Quick delivery and excellent installation instructions.”

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“We were able to purchase Vectorworks at a discounted Charity rate which saved us a considerable amount. We needed the software that day but had to wait for it to be processed. My online customer service representative Tia was able to set us up with a trial version while we waited and then used the licence to activate when it came through. Our first time using C.S.D and it was a great service experience.”

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“Quick and fast service. PayPal checkout available. Your questions answered quickly and the electronic product purchased, download link available within minutes. I can't complain everything went smoothly and I was up and running within 1/2 N HOUR tHANKS”

Helpful Report

CAD Software Direct is rated 4.9 based on 234 reviews