C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,625 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,625 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 31st December 2024

C Paviour

C&A Building Products 5 star review on 25th November 2024

Mr L Chaplin

C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

365

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is superb allowing easy navigation to anything that you require, Placing all my items in the basket was simple and all the sizes were very well explained for all the products which I required. Once completed, the payment section was also easy to navigate and confirm with the delivery charge being calculated one my postcode was applied. I received a phone call to confirm a delivery time which was exactly as quoted. A perfect service from start to finish.”

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Posted 8 years ago

“Product ordered on Saturday received Monday. Excellent service. Product also very good quality.”

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Posted 8 years ago

“Easy to order. Lots of help on the website to aid selection of roof bars, roofing sheets & gutters. All delivered on time & very happy with the product & end result.”

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Posted 8 years ago

“The delivery charge was £29.95 and had not arrived a week later when we went on holiday to the US, grown up children still at home. I received various cross messages that we were not in for delivery and would not answer the phone (7 hour time difference so often nighttime in America). Eventually delivery was made 4 weeks after ordering. The Product was scratched.”

Helpful Report

Posted 8 years ago

Thank you for your feedback however I feel I need to give an accurate reply as to the events. You placed you order on 22/08/16 and we dispatch you order and attempted to deliver it on the 2/09/16 which was the 10th day so the last day of our advised 5-10 day delivery time. We contacted you about delivery and you advised that someone would be at home. However when we attempted the delivery there was no one at home. Our driver called me and explained he could not leave the delivery and that you had an arch way down the side of the house and the sheets would not fit through. We tried to call the number on the order but got no answer. I must point out at this point you never once told us you would be on holiday in the USA and not able to answer the phone due to time difference or provide us with a contact number for someone who could take the delivery. We also send emails and text messages advising of delivery. Looking through all the notes on your order and due to the fact we had already attempted delivery your order was put on hold until we could contact you and arrange for someone to be there and check the access. Having spoken to the driver he advises me that delivery had to be made through an alternative access the items were in good condition. We always allow our customers to check the goods before accepting any delivery that's why we make deliveries on our own transport. The £29.95 delivery charge is based on the size of the products your ordered (3.5M x 2.1M) this cost no way reflects the true cost of delivery especially when you make a 200 mile round trip and the customer is not at home. You children were not at home when our driver knocked on the front door? There is only so much we can do and are sorry that we did not meet your expectation but not responding to emails, texts or phone calls makes it very difficult for us to offer a service to meet your expectations.

Posted 8 years ago

“Very fast delivery. Excellent customer service, calls to confirm and arrange delivery. Competetive pricing, good selection.”

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Posted 8 years ago

“The corrugated sheets arrived within an hour of the stated time and were undamaged.”

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Posted 8 years ago

“we bought poly carbonate roof sheets they were very good price compared to other sites the delivery guy was very helpful as we are slightly away from road he carried them down for us and told us to store them flat as i was not ready to use them yet I was going to put them on their side apparently the weather does affect them they ca bow so yes very helpful would definitely use this company again”

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Posted 8 years ago

“Ordered on line, delivered within the week. Very happy with the service, will deffinately use c & a again. Thank You”

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Posted 8 years ago

“Delivery times and organisation need looking at”

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(Gillingham) - Posted 8 years ago

Thank you for your feedback We are constantly trying to improve our systems, it is difficult to meet everyone requirements in practically, as different people value different aspects of the service. Many value the logistics issue of moving large products that they can not achieve, others value the low cost of the delivery, others value the speed or a set time of delivery but are willing to pay the true economic cost of achieving this. Our set system is there to cover the majority of customers, we do often provide bespoke services for clients by quotation and this can be discussed with a sales person at the time. Looking at your order however, to provide such a service it looks like the economies to provide such a service would have increased your total order value by 30-50%, but for some such as our scenery building clients this is understood and they regularly take this option, or send their own HGV's I hope this has been of help

Posted 8 years ago

“They did what I wanted! They responded to a query I had promptly and it was quick from order to delivery. They delivered to a different address as requested and I was very happy with that. I can't say much more than that at the moment as the product it is not installed yet but it looks like the product I ordered so I am sure it will be good ;)”

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Posted 8 years ago

“shopping online is nearly always a nervous thing, but i was delighted with the product and price when it arrived and was pleased i had chosen C & A, will use them on my next place, very helpful when placing my order and didn't mind adding more to the original order a couple of days later that i had overlooked,”

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Posted 8 years ago

“Great products and prices”

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Posted 8 years ago

“Good service, with no problems, or fuss.”

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Posted 8 years ago

“i overordered, but no problem, soffits and facia were returned with no bother. good clean products, good fitting on gutters etc, . 5-10 days delivery, on time,delivered in 5 days by a sociable driver who kept me informed all the time. well done c & a, I will definately be back.”

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Posted 8 years ago

“good prices and delivery”

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Posted 8 years ago

“Excellent products. Delivery very fast. Efficient company - a pleasure to deal with”

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Posted 8 years ago

“Quality, service & price”

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Posted 8 years ago

“Had the corrugated sheet "filler" product I was looking for”

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Posted 8 years ago

“Delivering a good product quickly.”

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Posted 8 years ago

“Only required 2 downpipe joins, but they were delivered within 2 days. On that basis I can't fault the service and would definitely recommend and use again.”

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Posted 8 years ago

C&A Building Products is rated 4.8 based on 4,625 reviews