C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,608 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

Write Your review

Tell us how C&A Building Products made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

C&A Building Products 5 star review on 7th August 2024

A Davenport

C&A Building Products 5 star review on 30th June 2024

J Benn

361

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“needed some replacement end closures for conservatory roof. Item dispatched the same day. problem with courier but all sorted and item arrived promptly. Excellent customer service, especially from Adam. Will Definitely use again and recommend to others.”

Helpful Report

Posted 5 years ago

“Delivery for a door cannopy i ordered should of been days ago...i sent an email asking for tracking number...that has been answered and they said they are looking into it with TNT...i called them up...was asked for billing postcode...i gave it to them...he said theres nothing on the system for that...he asked me again for it..i told him thats the billing postcode, but if you want the delivery postcode its different, as i was about to tell him the postcode for delivery address... the phone got hung up on me...i wont call back to have the phone hung up on me again, but i did....to try to get the order sorted out...dont want to deal with rude people like this...Its Xmas time..a very busy time of the year with shopping etc...cant wait in day after day for nothing to arrive.... Very Poor customer service, sarcastic, patronising emails, Paypal had to refund me! This company should be avoided...Zero service and nothing ever got delivered Thank you, for nothing but wasted time!!! **notes added after their reply** NO card, i repeat, NO card was left... i seen no one on the CCTV! So now lies?? No body came as far as i can see...Liam rang me 3 times one day...when i didnt have my fone with me...i called back left a message for him with a lady...and no one got back to with a call to me. Yes patronising emails, about calling back..when i already did...and no one got back to me lol!?? what is it? you want me to keep calling until you hang up on me again??? He told me id hear back from him on friday already 14 dec..and hed get the order sent out on satuday. 15th....again..nothing CAME...i didnt hear a peep out of these people until tueday when i didnt have my phone on me...which when i seen the calls...i called back sraight away to leave a message for 'Liam' NOT to be answered but with a patronising email...telling me to get in contact... Plus...I am the one who emailed you to Cancel this order the day before it got refuned...because YOU were messing me around...not yourself..ok... you would have prob had me going for months looking at the one star feedbacks youve been getting. Bottom line is......You can talk all the talk you want..but you dont walk the walk...i mean...how hard is it to deliver ONE item???? WOW”

Helpful Report

Posted 5 years ago

Dear Mr D Berry, I am sorry that you feel we have failed you with regards delivery however I have read all the notes on the order and the couriers tracking information and would like to ask exactly what it is we could have done better. The carrier attempted delivery to the address and no one was at home to receive it, they left a card asking you to contact them to arrange delivery at a convenient time. Liam also rang on 3 separate occasions and never managed to make contact accept by email. You also raised a charge back with paypal 2 hours after Liam emailed you stating he had tried to contact you and sent an email to this end. It is really hard to deliver a customers orders when there is no one at the address or we are unable to make contact. With regards to your comments about patronising emails, i really do not see which part of his emails could be taken as patronising, he apologised for the delay in delivery on more than one occasion and he also told you he would keep you updated on his investigations with TNT. With regards Paypal making the refund i personally authorised it this morning and cant help but feel that you actually no longer wanted the order, which is how it seems due to your evasive nature when trying to make contact then we would have cancelled it and issued a refund immediately. Once again sorry for not meeting your expectations

Posted 5 years ago

“Sheets was very well manufactured easy fit delivered on time good service 5* thanks guys”

C&A Building Products 5 star review on 20th December 2018

Helpful Report

Posted 5 years ago

“Order placed and received quickly . Good all round service as normal .”

Helpful Report

Posted 5 years ago

“Easy to order online. Staff helpfull when I needed to add items to the order. Delivered on time and good value for money.”

Helpful Report

Posted 5 years ago

“A First class Company. Speedy Delivery. What more could you ask for?”

Helpful Report

Posted 5 years ago

“Excellent Customer Service - Charlotte in the London office really assisted me well in selecting the right product for the job, arranging delivery and keeping me updated.”

Helpful Report

(London) - Posted 5 years ago

“Polycarbonate sheeting delivered very quickly with a very helpful delivery driver”

Helpful Report

Posted 5 years ago

“Phenomenal service from top to bottom, the Gillingham team were super efficient in supplying a large volume of sheeting turning the order over in 24 hours! Slick communication and clear instruction from the initial call with call handler LiamD. First time customer but will come back for sure.”

Helpful Report

(Gillingham) - Posted 5 years ago

“Went above and beyond to facilitate my needs in terms of schedules”

Helpful Report

Posted 5 years ago

“Such good service from the very first call. Laim gave me a lot of his time giving me information on my options and made me feel at ease with his helpful nature. Called me back two or three times when he promised to and my delivery came when he said it would. Great products and excellent staff. Would recommend.”

Helpful Report

(Gillingham) - Posted 5 years ago

“Prompt and polite, great service.”

Helpful Report

Posted 5 years ago

“Easy ordering, good delivery service , excellent all round, will definitely use again”

Helpful Report

Posted 5 years ago

“ONCE THE ISSUE WAS SORTED OUT WITH THE DELIVERY ADDRESS, ITEMS ARRIVED BANG ON TIME. VERY EASY TO ORDER ON LINE, ISSUES RESOLVED VERY QUICKLY. NO HESITATION IN RE-ORDERING AGAIN.”

Helpful Report

Posted 5 years ago

“Thanks for the chocolate Liam - good luck!”

Helpful Report

Posted 5 years ago

“Despite difficulties with my order, Liam remained calm throughout and ensured I received my delivery in full. Thanks, well done.”

Helpful Report

Posted 5 years ago

“Got all the bits I required in one place.”

Helpful Report

Posted 5 years ago

“Always use here for our plastics,quality always spot on and Charlotte a real credit to the company,always happy and friendly to everyone whether its a single item of bulk buy”

Helpful Report

(London) - Posted 5 years ago

“Hi , the delivery time was fast and on time , the only problem was when I got the fascia to the job so I could unwrap it , 1 of the straight cover strips were broken , plus one fascia had a foot long split in one end and the other had a massive dent about a third of the way along , but I got by just ! Apart from that all was good , thank you , Gary Williams”

Helpful Report

Posted 5 years ago

“Staff are very helpful and not just looking to sell more expensive. Very good value for money.”

Helpful Report

Posted 5 years ago

C&A Building Products is rated 4.8 based on 4,608 reviews