C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,621 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,621 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 31st December 2024

C Paviour

C&A Building Products 5 star review on 25th November 2024

Mr L Chaplin

C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

365

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sample of 10mm twin wall and was disappointed that no information was supplied with it, things like how to cut, required support, fixing strategy and expected usable life”

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Posted 6 years ago

“They are very quick in the delivery of the goods and they are well wrapped. Thanks. Will order again from you maybe next time when I run out of materials.”

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Posted 6 years ago

“I have used C&A several time and they are always efficient, helpful and quick on the counter, over the phone or when delivering. Overall excellent!”

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Posted 6 years ago

“Great range of products at good prices & usually all in stock. Plus great customer service. What's not to like?”

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(Gillingham) - Posted 6 years ago

“Very good and knowledgeable staff. Suggested tips by staff were excellent.. specialists for sure. good parking available. Must remember the take my portable jigsaw next time - to cut those plastics to fit in my car !!”

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(London) - Posted 6 years ago

“Good value for money, delivery was as promised”

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Posted 6 years ago

“The product was ideal for replacement of greenhouse glass, definitely will be buying another batch soon, half the price of the same product from B&Q and other similar stores.”

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Posted 6 years ago

“Really efficient service and good product”

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Posted 6 years ago

“The service was fantastic I forgot a couple of items the guy's called me back to talk through my order. Two days later it was delivered although it was the economy range if was great quality, easy to fit looks good and water tight.”

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Posted 6 years ago

“Product as described, delivery on time as notified”

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Posted 6 years ago

“Fast delivery. Pleased with product.”

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Posted 6 years ago

“Absolutely brilliant company great communication and always a speedy delivery. The products are always really good quality and look the part.”

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Posted 6 years ago

“Excellent service and the staff are very knowledgeable. Will definitely use them again. 5*”

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Posted 6 years ago

“needed some replacement end closures for conservatory roof. Item dispatched the same day. problem with courier but all sorted and item arrived promptly. Excellent customer service, especially from Adam. Will Definitely use again and recommend to others.”

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Posted 6 years ago

“Delivery for a door cannopy i ordered should of been days ago...i sent an email asking for tracking number...that has been answered and they said they are looking into it with TNT...i called them up...was asked for billing postcode...i gave it to them...he said theres nothing on the system for that...he asked me again for it..i told him thats the billing postcode, but if you want the delivery postcode its different, as i was about to tell him the postcode for delivery address... the phone got hung up on me...i wont call back to have the phone hung up on me again, but i did....to try to get the order sorted out...dont want to deal with rude people like this...Its Xmas time..a very busy time of the year with shopping etc...cant wait in day after day for nothing to arrive.... Very Poor customer service, sarcastic, patronising emails, Paypal had to refund me! This company should be avoided...Zero service and nothing ever got delivered Thank you, for nothing but wasted time!!! **notes added after their reply** NO card, i repeat, NO card was left... i seen no one on the CCTV! So now lies?? No body came as far as i can see...Liam rang me 3 times one day...when i didnt have my fone with me...i called back left a message for him with a lady...and no one got back to with a call to me. Yes patronising emails, about calling back..when i already did...and no one got back to me lol!?? what is it? you want me to keep calling until you hang up on me again??? He told me id hear back from him on friday already 14 dec..and hed get the order sent out on satuday. 15th....again..nothing CAME...i didnt hear a peep out of these people until tueday when i didnt have my phone on me...which when i seen the calls...i called back sraight away to leave a message for 'Liam' NOT to be answered but with a patronising email...telling me to get in contact... Plus...I am the one who emailed you to Cancel this order the day before it got refuned...because YOU were messing me around...not yourself..ok... you would have prob had me going for months looking at the one star feedbacks youve been getting. Bottom line is......You can talk all the talk you want..but you dont walk the walk...i mean...how hard is it to deliver ONE item???? WOW”

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Posted 6 years ago

Dear Mr D Berry, I am sorry that you feel we have failed you with regards delivery however I have read all the notes on the order and the couriers tracking information and would like to ask exactly what it is we could have done better. The carrier attempted delivery to the address and no one was at home to receive it, they left a card asking you to contact them to arrange delivery at a convenient time. Liam also rang on 3 separate occasions and never managed to make contact accept by email. You also raised a charge back with paypal 2 hours after Liam emailed you stating he had tried to contact you and sent an email to this end. It is really hard to deliver a customers orders when there is no one at the address or we are unable to make contact. With regards to your comments about patronising emails, i really do not see which part of his emails could be taken as patronising, he apologised for the delay in delivery on more than one occasion and he also told you he would keep you updated on his investigations with TNT. With regards Paypal making the refund i personally authorised it this morning and cant help but feel that you actually no longer wanted the order, which is how it seems due to your evasive nature when trying to make contact then we would have cancelled it and issued a refund immediately. Once again sorry for not meeting your expectations

Posted 6 years ago

“Sheets was very well manufactured easy fit delivered on time good service 5* thanks guys”

C&A Building Products 5 star review on 20th December 2018

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Posted 6 years ago

“Order placed and received quickly . Good all round service as normal .”

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Posted 6 years ago

“Easy to order online. Staff helpfull when I needed to add items to the order. Delivered on time and good value for money.”

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Posted 6 years ago

“A First class Company. Speedy Delivery. What more could you ask for?”

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Posted 6 years ago

“Excellent Customer Service - Charlotte in the London office really assisted me well in selecting the right product for the job, arranging delivery and keeping me updated.”

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(London) - Posted 6 years ago

C&A Building Products is rated 4.8 based on 4,621 reviews