C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,613 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

C&A Building Products 5 star review on 7th August 2024

A Davenport

C&A Building Products 5 star review on 30th June 2024

J Benn

361

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and quick service”

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Posted 7 years ago

“Good product and a great price”

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Posted 7 years ago

“Quick delivery of a kitchen photo splash back. Arrived within a few days I am looking forward to having it fitted in my new kitchen.”

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Posted 7 years ago

“Delivery was charged at a reasonable rate but took over ten days to arrive. I would have accepted this on FREE delivery terms but not for a paid service. I was then told the night before that delivery would be 8-9 the following morning leaving me no time to re-plan current jobs. Wouldnt use again. On a positive note items were packaged well and delivery driver very helpful.”

Helpful Report

Posted 7 years ago

Dear Sir Thank you for the feedback, the £24.95 delivery charge as you put it is reasonable, because it is actually much less than the economic cost of actually achieving the delivery. There is not such thing as a free delivery, the costs are always absorbed somewhere, and usually in higher product prices. The materials you ordered could have indeed been ordered from screwfix, with a free delivery. However with their minimum quantities (5 sheets) you would have had to have ordered 4 sheets of the 4M x 1050mm which would have cost £68.99 per sheet, so the 5 sheets would have cost £344.95 delivered instead of the £178.01 that the materials you ordered did cost fully delivered. We have many happy customers due to the balance of value and service that we provide and regular customers appreciate this and work with us. Sometimes when speed of delivery is the key issue for them we can organise special deliveries at the true economic costs of doing so (by phone quotation only), or they collect themselves solving their own transport issues. I hope this is of help for future orders for you and hope you also like the free gift. Yours C & A Building Plastics

Posted 7 years ago

“the guys were very helpful. They spotted something in my order whereby if i used alternative lengths they could save me money and called me back. Helpful at every stage.”

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Posted 7 years ago

“Had what I wanted and got it to me quickly.”

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Posted 7 years ago

“Good product, good service, good price,,👍”

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Posted 7 years ago

“C & A plastics made me very happy by having the goods I required. I searched many sites before I found them. The package was sturdy and in good order. The delivery prompt.”

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Posted 7 years ago

“Good quality product at a very reasonable price and ready to pick up.and a very helpfull staff.”

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Posted 7 years ago

“C & A Building Material are always top class I have never sent anything back or had to complain,that speak for it self Just keep up the good work”

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Posted 7 years ago

“Great service and knowledgeable staff”

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Posted 7 years ago

“excellent price on a quality product, easy to use website”

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Posted 7 years ago

“Your staff went out of their way to make sure an unknowledgable woman like me purchased the exact items I required. A sample was obtained and when I returned to make the purchase I was given great customer service by another member. Many thanks for this.”

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Posted 7 years ago

“Still not received goods got a letter of confirmation order but no goods hmmmm”

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Posted 7 years ago

Dear Sir Thank you for the review, these items were posted on the Monday 30/10/2017 by royal mail. This review is the first notification we have received that you have not received the package. If this is still the case then please cal us on 01634 37 44 44 so we can try to resolve, or if you have received it please feel free to update the review. We tried to call but there was no answer and not voicemail option. Yours C & A Building Plastics

Posted 7 years ago

“Good price.delivered a few days after ordering. Well done”

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Posted 7 years ago

“Easy ordering, kept informed on delivery and a very helpful delivery driver. All excellent. Highly recommend.”

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Posted 7 years ago

“Very good service and price”

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Posted 7 years ago

“purcahsing the goods was ok they did the measurements and worked out what the materials were, but their returns poluicy was 14 days. i went back well within this time and was grilled and interrogated as to why i over ordered, why i was returning the goods etc and it went on and on. i found their manner to be poor and lack customer service that it has put me off from shopping their again. every item i was grilled as to why i was returning it”

Helpful Report

Posted 7 years ago

Hi Thank yo for the feedback, we are sorry that you feel that it was an interrogation. It is however important to collect data on why you no longer wanted the items so that we can analyse the reasons to try to minimise it in future. Returns is a waste of time and inconvenience for the customer returning the item, and is an allocation of resources that could be used on better serving customers in other ways. There are also costs associated with it, and if we can minimise these, then we are able to offer the saving on to our customers. So as you can see it is quiet an important function to try to keep to a minimum to ensure customers are served well I hope this helps C & A Building Plastics

Posted 7 years ago

“Once again i chose C & A for my building materials due to the cost and good quality of all there products Can only say very pleased again and will use them again”

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Posted 7 years ago

“Materials I purchased were great quality. Delivery driver was brilliant, great service really good communication nothing to much trouble”

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Posted 7 years ago

C&A Building Products is rated 4.8 based on 4,613 reviews