C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,608 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

C&A Building Products 5 star review on 7th August 2024

A Davenport

C&A Building Products 5 star review on 30th June 2024

J Benn

361

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 18 - 150 guttering bends on the Monday . I got a text to say they did not have them in stock. I sent a text back stating that I needed these by the Friday. I got a phone call to say they had tried their other branches and I would have all I had ordered by Friday. I would like to say thank you to the person on the phone for getting all my 150 bends at the right time for me.”

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Posted 4 years ago

“Good quality product. I like the recycled twinwall. Service is helpful and professional. The delivery charge seems too high given the fact that these are already premium materials.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“got my materials in the end, they are not up two speed and far far behind over firms no staff to make up orders no one picks phone up very frustrating company, with a website that at the end of wasting your time would not complete your order and the boss is there in the yard. get your men back, and keep your customers happy”

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Posted 4 years ago

Thank you for you review and the points raised. We have been operating throughout the lock down and never closed all our staff are extremely busy servicing orders that have been booked online , by email and over the phone. Unfortunately the phones are extremely busy and even with remote workers keeping up with calls is not possible all of the time. We have introduced lots of changes over the last few months and one of these is the automated phone service, if you wait in the que someone will answer your call. The website site works fine and going by your feed back it is obvious that you did not select the collection branch, you need to do this if you do not do this then you can not pay for your order. We are not like many other companies who have a small unit only servicing the local area but we are delivering all over the UK and processing hundreds of orders a day which requires a large number of staff. I have looked at our call logs and can say that yesterday we answered more than 150 phone calls. To ensure our staff and customers are safe we are abiding by the government guide lines and ensuring social distancing, Whilst some people may find this less than convenient we take the risk of infection seriously and this means that measures in place do add addition time to order picking and processing whilst staff wash their hands, clean their work areas and equipment. It's not a case of brining more staff back its a case of people accepting things are not how they used to be. The reason you have seen the Boss in the yard is because both MD are processing sales, answering calls and picking and packing along with serving customers on the collection side of things. Everyone at C&A is working long hours and many need a break as they have worked throughout the last four months supplying materials to all industries including NHS, Care Homes, Dentists, Government Bodies, Shops, Pubs etc who have all been extremely grateful of the service we have provided during lock down.

Posted 4 years ago

“Super fast delivery, good quality of products, thank you for amazing service....”

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Posted 4 years ago

“I love this company simply the best good vibes always”

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Posted 4 years ago

“Ordered the incorrect product and they were very helpful and changed them for me.”

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Posted 4 years ago

“Good service every time , quality products, good price, always a pleasure dealing with the bidder st branch .”

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Posted 4 years ago

“Greenhouse polycarbonate replacement great product fair price good quick service will definitely use again”

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Posted 4 years ago

“Purchased Avon glazing bar and cloaking trim. Online purchase no problem. Collection was by appointment> C&A contacted same evening (Sunday) to confirm collection appointment.”

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Posted 4 years ago

“Awesome service and advise”

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Posted 4 years ago

“Great communication and very helpful”

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Posted 4 years ago

“Excellent service and fast delivery”

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Posted 4 years ago

“Excellent quality goods and great customer service.”

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Posted 4 years ago

“Having looked local to myself and then wider, I eventually found C&A for my supplies - nobody could be flexible or clear about delivery and I won't part with money unless they are. Their delivery service was structured, organised and easily understood, it was also accurate and where reliability is required I won't hesitate to use them again. They were friendly all the way through and the delivery driver was very helpful......doesn't happen often nowadays.”

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Posted 4 years ago

“The sheets I ordered arrive in very good condition and arrive when they said they would will order more sheets from this company when I am ready to start my next project,would defiantly recommend them cheers colin”

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Posted 4 years ago

“I ordered materials for the hospital and reserved people to install, but unfortunately, get a call on Friday morning with the message that my materials will be delivered on Monday instead of Friday. No apologise or try to arrange courier delivery.”

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Posted 4 years ago

Hello I am very sorry that we haven't met your timescale , but I feel it is a little unfair to say we didn't apologise. The order was placed on the 6/7/2020 online and that you had read and agreed to the delivery timescales but we actually were attempting to get this order to you on Friday 10/7/2020 sadly I called you to explain the our driver had called in sick and was unable to do the delivery run and that we had re arranged the whole delivery schedule for next week to get these goods out on Monday. I do understand that you are working to dead lines however we do say that at the moment delivery times can run slightly longer but I honestly thought that from you placing an order on the internet at 14.40 on 6th July and us even attempting to arrange a delivery for fri 10th was better than stated delivery schedules. We to are working under immense pressure supplying goods to all sectors including the NHS throughout the whole pandemic and lock down whilst having as little as 30% of the staff at times to ensure safe working practices for both our staff and customers. Again I am sorry we didn't meet your expectations on this we do attempt to pre plan but sadly there are cases were forward planning falls down. We do offer a click and collect service which you could have used if the products are required urgently which is something many of our customers have used and actually prefer, our delivery schedule is made clear on our website and does involve a degree of preplanning by our customer when materials are required by a certain time. The information was clearly posted on the website so all I can do I apologise if this was not clear enough

Posted 4 years ago

“Excellent product & great delivery service.”

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Posted 4 years ago

“My order was correct very good service due to the current situation”

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Posted 4 years ago

“Very good service and good priceses”

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Posted 4 years ago

C&A Building Products is rated 4.8 based on 4,608 reviews