C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,613 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

C&A Building Products 5 star review on 7th August 2024

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C&A Building Products 5 star review on 30th June 2024

J Benn

361

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was asked by CABP to do a review, so I've done as requested. There were a number of issues with my orders. 1. Initial Delivery. Ordered £800 of goods. Should have arrived in first week, but didn't because transport manager was on holiday. Rescheduled for 2nd week, but they forgot to put it on the delivery vehicle. It arrived in the third week. Make sure you read their delivery policy, because you won't know what day the deliver until the evening before, and you won't get the goods unless they're signed for. For most customers, this is likely to be a significant issue. 2. Offloading. There were 2 sheets of 3m x 2m plastic roofing. The driver arrived on his own, expecting help to offload the items. I'd had a surgical procedure the day before so was reluctant to help. I was told he would have to take it back to the depot. My builder had already been put off twice, so I couldn't afford to have the goods returned to depot. So I helped, and for the next 2 days, suffered the consequences of my reluctant decision. 3. I then placed another order, but needed to return some items from the first order. Both the delivery and collection were to be done on the same visit. So I paid £40 delivery charge, but then had to pay another £30 collection charge, even though the driver was already on site. 4. No instructions were provided on how the various roofing parts fitted together. The twinwall edge filler was a particulary bad design, difficult to fit and left the capping at an angle. 5. End caps for the twinwall and polycarbonate sheets were awful. The first was a 'one size fits all' and looked a mess on my 10mm twinwall. There appeared to be no end caps for the solid poycarbonate sheet glazing bars, so I was sent some 50mm x 50mm, 'L' shaped bits of plastic to put over the ends. I attempted to shape them, but they still looked a mess. 6. The 2 stars awarded are for the effort put in by staff to make up for all the things that went wrong. 7. I do realise that CAPB are probably a relatively small business, trying to keep costs down, but regretably, I would not buy from CABP again.”

Helpful Report

Posted 7 years ago

Thank you for the review, we are sorry that feel you have had a poor experience. We did in fact try to deliver the original order on the 22/09/17 but you were unavailable to receive the delivery. We do provide a delivery service, which is a kerb side delivery or nearest unrestricted parking region to the site. Our drivers are normally quiet helpful in assisting the labour you provide for moving the items from this place to the final resting place you would like, but this is their goodwill and nature. We are sorry to hear that you had required surgery for an ailment prior to receiving our materials, and perhaps a major build project with large, cumbersome and heavy materials is not the best bit of scheduling and should be reconsidered in future. The cost of delivery charges and return charges do not in fact cover the true economic costs of these activities, and they are offered as a subsidised service for our customers. It appears then that you and we would prefer for you to arrange your own transportation services based on a cost basis. Considering our nearly 50 years of experience in transporting these goods and costs, issues and specialist vehicles required we would like to think we have refined this service to be the most cost efficient we can. We are however a very progressive company, which is why we have traded for so long, and always look to learn new insights that we may have overlooked and so would love to receive your feedback with costing breakdowns on how we may improve the cost efficiencies to then be able to offer improved value to our customers. The products themselves have stood the test of time, and yes you did indeed purchase the most budget bar that we produce with the 1 size fits all endcap, which is designed for minimum cost rather than aesthetics. We do provide a wide roofing options and a wide range of instructions online including documents for printing and videos for viewing. There is however no one set of instructions that fit every possible combination of materials purchased and we cannot predict how some of our customers are intending to use the materials, for example the gentleman that used Ogee guttering to frame a hole in a wall. Thank you for saying that you have given 2 stars in recognition of the additional efforts put in by members of staff, although you have only actually left a 1 star rating. We wish you well for your future build projects. Yours C & A Building Plastics

Posted 7 years ago

“Product was as expected and delivery ahead of anticipated date, sensible delivery driver followed instructions when i was not available to take delivery myself. Very pleased”

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Posted 7 years ago

“price of goods”

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Posted 7 years ago

“Had an item which I did not think they sold”

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Posted 7 years ago

“On time, and polite delivery. Good instructions. Good robust design. However, several of the aluminium glazing bars were severely discoloured. It seem to be some kind of rainbow discolouration. In addition ALL of the screw channels in ALL of the bars were undersized. Therefore the supplied screws either snapped or stripped the screw slot when assembled. I had to pre drill all the screw channels with a larger sized drill before assembly.”

Helpful Report

Posted 7 years ago

Hi We are sorry that you were expecting something different from the aluminium system. The aluminium system is available so that you can paint it in your desired colour yourself for unusual colours. The rainbow effect you mention would be from the heat treatment and hardening of the aluminium for increased strength and durability. We are sorry to hear about this issue with the screw channels and will be looking into this as it sounds like the manufacturing tolerances of the bars and the screws will be at the extreme opposite ends of the aloud tolerances of each component. Yours C & A Building Plastics

Posted 7 years ago

“Only ordered 1 panel but was delivered quickly and well wrapped.”

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Posted 7 years ago

“Oh my gosh it made me happy by providing me with an affordable, comfortable, fast, enjoyable and best ever shave I've ever had! I will certainly be recommending to all the females and males I know. Never got excited about shaving before until I found your dyna shave special edition razor and blades. Best razor ever! Thank you for this razor 😍I will certainly never look back 10/10”

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Posted 7 years ago

“Helpful staff and have always had what I’ve needed straight from stock! Even when it was less common an order. That being Ogee fascias and guttering! Thank you.”

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Posted 7 years ago

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Posted 7 years ago

“The staff in c&a are exelent and they are so helpful.also they always have what I need in stock,that is why I always use c&a for my pvc needs many thanks”

C&A Building Products 5 star review on 14th November 2017

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Posted 7 years ago

“Quick polite service.....what more do you need”

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Posted 7 years ago

“Polit Well informed about delivery Worked well to keep customer satisfied.”

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Posted 7 years ago

“"Thank you for such a wonderful service I am very grateful and pleased"”

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Posted 7 years ago

“The floor us very good”

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Posted 7 years ago

“Mostly good quality products.”

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Posted 7 years ago

“Have been using C&A for many years and products always first class.”

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Posted 7 years ago

“Always helpful and willing to go the extra mile to ensure we are purchasing the correct components.”

C&A Building Products 5 star review on 9th November 2017

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Posted 7 years ago

“Polycarbonate roofing material above 16mm thick is a versatile and efficient roofing solution. It enables the creation of simple waterproof light filled and high insulation living spaces. Bar far the most attractive quality is it's relative low cost. C and A buildign plastics are one of only two or threee suppliers in the South and are conveniently located around Stratford, in East London.”

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Posted 7 years ago

“staff at my local branch often go above and beyond tha call of duty. Always giving me advice and help.”

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Posted 7 years ago

Thank you for the review and lovely photo, but it is not of our products but we appreciate that it shows how much you love us :-)

Posted 7 years ago

“Great service and knowledgeable friendly staff from sales through to delivery!! Roofing order delivered promptly and installed well just as expected! Many thanks”

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Posted 7 years ago

C&A Building Products is rated 4.8 based on 4,613 reviews