C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,606 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,606 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

C&A Building Products 5 star review on 7th August 2024

A Davenport

C&A Building Products 5 star review on 30th June 2024

J Benn

361

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have found C& A Building Plastics one of the most Covid safe places i have been, staff are very friendly and you can have the crack with them. I have been using them for many years now, and never have been called back on any of my work due to product failure and never yet found anywhere that can beat there prices. 26 Feb 2021.”

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Posted 3 years ago

“Very good service delivery driver very helpful, delivery within 3 days of ordering many thanks”

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Posted 3 years ago

“Very poor customer aftersales problems. Two items missing from delivered ordered but not noticed until started erection. Total value of £17 against a £1700 order. No problem, I thought but charged another £35 as I was past their 2 day deeadline. When all bits look very similar you cannot possible know if anything is missing until erection. Why would anyone try to rip C&A off for £17, when the fault is theirs. Leaves a very sour taste and having explained my position with their Manager Chris, who ignored any reasoned arguement, I would not ever recommend C&A Building Products solely for their aftersales. Buy local is my recommendation where people help out!!”

Helpful Report

Posted 3 years ago

Thank you for the time leaving a review, we are sorry that you feel aggrieved by the policies that are in place to prevent potential fraudulent activities. From looking up your order it is clear that the items were delivered a month ago, clearly we are unable to determine what has happened on site for all of the length of time. It is not unusual for materials to go missing from sites, misplaced on sites or even cut incorrect. Under general statutory legislation the time of responsibility is at the time of hand over of materials, and you will find the majority of companies use this and give no additional time to check over the materials, for example every carrier firm with the signing to say goods are received complete and in good condition. We understand that this is not always convenient for our customers and so allow an industry leading 72 hours in which to check over the delivery which is more than enough time to run through the parts delivered on even the largest of orders. If any company were to replace free of charge all items that are lost, stolen or damaged while in the care and duty of a customer they would either have to charge exceptional premiums to all customers for the products initially (and risk becoming un-competitive and losing some or all trade) or they would simply be unsustainable from such losses and fold. We clearly state the terms and conditions on the email confirmation and on the website, and you have to confirm you have read the T&C’s and agreed to them prior to purchase online (which you have done) We fully understand your sentiment of wishing to buy local, and local stockists do purchase these products and resell them to customers (or install) who have not discovered us. They often take the delivery in and check it over prior to re-dispatching to their own customer, but they add their premium / margin for handling and doing these services. As for listening to a reasoned argument, this review you have posted ignores the fact that we did explain why we have such policies, how our policies are in excess of legislation and most of the competition, but it seems you did not wish to listen to or accept these reasoned arguments (same as listed above). Given you feel like you have sour taste in the mouth, we hope that this will pass and you enjoy the flavors and prices offered by your local company you wish to use in future. Yours C & A Building Products

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Great service from Craig on the phone very knowledgeable to gary the delivery driver friendly and helpful.( Great staff)”

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Posted 3 years ago

“Good value products, all in stock. Easy order and payment over the phone, seamless collection.”

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Posted 3 years ago

“Great service, called in while passing , placed my order, within 10 minutes l was driving out of the car park . Very impressed.”

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Posted 3 years ago

“The Staff at the Canning town Branch of C & A Building products are an asset. They are super helpful and are happy to share their knowledge and expertise. I was very impressed with both the stock carried and the prices! I'll be back!”

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Posted 3 years ago

“Very good service, owner phoned me on a Sunday evening after I just ordered the roof panels to make sure I had ordered the correct products”

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Posted 3 years ago

“Easy ordering helpfull knowledgeable staff , great communication ,advices 7 day delivery arrived in 2 days delivered on site by own company driver ,product well wrapped and looks good quality”

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Posted 3 years ago

“Very helpful and quick delivery”

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Posted 3 years ago

“I have used C&A Building more then once and have always been impressed with there customer service. I recently dealt with a chap called Craig who was extremely helpful.”

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Posted 3 years ago

“The product is good as described. The company replies questions very promptly and friendly. There is pre delivery contact by phone and the driver is very friendly. We will buy it again.”

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Posted 3 years ago

“Good service very helpful also great prices and good quality product”

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Posted 3 years ago

“Very good service Delivery informed and kept to Good product as described Really cannot report any faults Brilliant”

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Posted 3 years ago

“Items were ordered quickly and efficiently. Some were out of stock but still arrived quickly and courteously. Excellent qualiilty, thank you for a great shopping experience. Highly recommended.”

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Posted 3 years ago

“Great service good stock selection always buy my facia , Soffit , guttering And cladding very helpful staff nice people , nice prices”

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Posted 3 years ago

“Always great products from C&A”

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Posted 3 years ago

“Services great Thank you all The roofing sheets I purchased are ok --- However, are extremely thin which has given me a problem with breakages”

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Posted 3 years ago

“Excellent service. Would definitely recommend.”

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Posted 3 years ago

C&A Building Products is rated 4.8 based on 4,606 reviews