C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,621 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,621 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 31st December 2024

C Paviour

C&A Building Products 5 star review on 25th November 2024

Mr L Chaplin

C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

365

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service and product, looks fantastic it took me a while to work out the correct spacing for the foundations I ended up shorting it by 200mm this was easily done, I done the foundations abd cut everything down on the Wed took 5 hours and erected the canopy on the Sun it took 4 1/2 hours on my own using clamps it would have been quicker with two people. Thank you C&A for another brilliant product. Alfie”

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Posted 6 years ago

“All done over the phone Charlotte was brilliant and made the whole process easy”

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Posted 6 years ago

“Ordered glazing bars, delivered in two days great service.”

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Posted 6 years ago

“Very knowledgeable and helpful staff who helped us through planning and ordering our bathroom.”

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Posted 6 years ago

“Very good friendly service. Competitive prices; only Ebay fraudsters are cheaper! Got part refund on excess purchase without any problems”

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Posted 6 years ago

“Very helpful friendly service. Good advice and information. Prompt delivery.”

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Posted 6 years ago

“Your company took far too long to deliver the products to me and they now want to punish me again, as I have ordered the wrong size of products and I have been advised to correct this, I will have to pay double the price for delivery, which I feel is very unfair. I was told that delivery would be charged both ways - for collection of existing wrong products and delivery of new products.”

Helpful Report

Posted 6 years ago

Thank you for the review, we are sorry you feel a charge for returning an item is unfair, we hope this explanation helps to clarify the situation Your order induces very large sheets that need a specialist vehicle for delivery, these were delivered within our standard quoted time frames for such products and so we are unsure as to why you believe they were too long. If you need materials quicker you are able to collect them from the depot and arrange your own transportation. The safe return of an items is the responsibility of the customer to get it to the store and the costs associated in doing so, and the product then has its own processes cycle for unloading, checking re-booking into stock which is very different to those that are delivered from a supplier in bulk. The charges we make for delivery do not actually cover the true economic costs of doing so when taking into account, wages, fuel, maintenance, depreciation etc and so are in fact subsidised by the product purchased. In a return there is no subsidy and the original subsidy that was made on the items is then also lost. Having materials on vehicle for return also limits its load capacity for making deliveries, which can delay other customers orders within the system. We offer the collection of products as a customer service relationship offering for those who do not have a large enough vehicle to transport the goods themselves, but it does cost a lot and we do make this clear in our terms and conditions that the cost of a return will be different to that of a delivery. I appreciate you are feeling that you are disappointed at having to pay a returns charge, just as we are disappointed that we will be losing money on servicing this loss making order in an attempt to make you happy in the name of customer services, but it looks like this is an attempt being made in vain. These situations are therefore a lose / lose situation for all. If you feel that you are able to return the items in a more cost effective manor then please do so, and we look forward to their return and the freeing up of our vehicle and resources. Yours C & A Building Plastics

Posted 6 years ago

“Excellent help over the phone by Craig, very friendly delivery driver, great product.”

C&A Building Products 5 star review on 30th July 2018

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Posted 6 years ago

“I was very pleased with the speedy order taken over the phone and materials were delivered sooner than expected. I wasn't told of the 50th Anniversary free gift you could have when spending over £100 since my order was over £300, whether this is over the phone or via a web order it should still apply, written to let them know but still awaiting an answer.”

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Posted 6 years ago

“I found C & A good value and the staff supportive. Joe even contacted me to advise a correction on my order. All the items for my carport where delivered well protectively wrapped and unloaded by a very helpful driver. All instructions downloaded from C & A website were clear to understand. Well done C & A, a pleasure doing business with you!”

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Posted 6 years ago

“Very professional staff and polite made me wellcome also had patience to understand my requirements , noticed new products considering in my next project.”

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Posted 6 years ago

“Staff excellent, products excellent. (Canopy) Would recommend 100%”

C&A Building Products 5 star review on 27th July 2018

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Posted 6 years ago

“Spot on products delivered prompt.time as state.fitted it all on car port roof .fits perfect would reccomend”

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Posted 6 years ago

“The service was Good and easy to use all went very well thank you”

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Posted 6 years ago

“Good product good price helpful customer services and ordering good driver and delivery service”

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Posted 6 years ago

“Terrible. Non of what I ordered came as described. I'm having to throw 90% of it in the skip as it took over a month to get it delivered even though I had paid extra for delivery. I have had enough of trying to get in touch with them, but for the record, I'll never use them again.”

Helpful Report

Posted 6 years ago

Thank you for comments however we feel this review is a little unfair for the following reasons. 1) your order took 3 1/2 weeks and not over a month 2) you were informed at the time of your order some items were out of stock with the option to cancel 3) you did not pay extra for delivery 4) we do not understand why you now have to throw the products away , they are not perishable? 5) W have never had any contact from you whilst your order was in our system. Also in the terms and condition you have been sent you can return the products within 14 days if you no longer require them. I am not really sure what else we can do when you have the option to cancel before delivery or the option to return the items if you no longer required them.

Posted 6 years ago

“great price fantastic speedy delivery and the best customer contact ever .use with confidence”

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Posted 6 years ago

“Great range of products and very good prices. Also helpfull staf. Recommend to everyone”

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Posted 6 years ago

“Very helpful and polite when dealing with my request”

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Posted 6 years ago

“very helpful”

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Posted 6 years ago

C&A Building Products is rated 4.8 based on 4,621 reviews