C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,624 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,624 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 31st December 2024

C Paviour

C&A Building Products 5 star review on 25th November 2024

Mr L Chaplin

C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

365

Anonymous

Anonymous // 01/01/2019

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“Good service.”

Helpful Report

Posted 7 years ago

“By delivering what i ordered in a quick timeframe.”

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Posted 7 years ago

“Usually good stock levels & prices. Helpful & knowledgeable staff”

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Posted 7 years ago

“Friendly and knowledgeable”

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Posted 7 years ago

“After deciding to clad my house I found C&A on line and 5 minute drive from my home. The staff in store was so helpful in serving me and giving me advice and they put a lot of effort in to help me understand the process.”

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Posted 7 years ago

“You sensibly queried my order as it did not make immediate sense. Actually it was OK as I explained I was going to cut glazing bars in two as only had 1.22 m (4ft) drop to cover. Started fixing panels but being very careful with cutting and sizes so I get it right. Never used this material before so cautious. So far so good! Many thanks Bob S”

Helpful Report

Posted 7 years ago

“I bought a predator hand saw 14tpi the delivery was on time and very well packaged. I bought this item to cut 35mm polycarbonate sheet. I have not used the saw as yet but everywhere I looked could not find one of these hand saws. I would use this company again.”

Helpful Report

Posted 7 years ago

“On-line ordering was straightforward but I would recommend new DIY purchasers get a hard copy of the C & A catalogue. It contains installation info and diagrams of the various glazing systems to assist newcomers in understanding the process of roofing with polycarbonate sheets. Delivery came within the 5 - 10 day period specified; acceptable but longer than I would have expected. The driver rang in advance as promised and was very helpful on arrival. My main criticism is about customer service and IT. An email asking specific points about installation was not answered well and basically I was invited to contact the manufacturers. The ordering software could not distinguish between billing address and delivery address and all further correspondence gave my billing address for both. I sent two emails to "Sales" asking for confirmation that the order would be delivered to the correct address but got no immediate response. Several days later I received an apology stating that my emails had been overlooked because they had been directed to a junk folder. It defeats me that any commercial enterprise dependant on sales and profit could have an IT system that treats customers emails as trash.”

Helpful Report

Posted 7 years ago

Hi Thank you for the review and feedback. We also suggest receiving our free catalogue, although the website is very helpful with video and more, but certain information is clearer in one medium over another. It is an unfortunate situation that your emails went into a junk folder, however with our very publicly available email address we receive thousands of emails a day, and many of these are spam. Most systems use automated spam filtering based on many parameters including international white and black lists for servers that are updated regularly. Unfortunately it is a fact that in today society, as was the problem some time ago with spam postal mail (but now in much bigger volumes due to the low cost of send emails) a few genuine items of mail get put to the bin among the junk mail. This is a problem for everyone, for example many do not know that even Facebook has a spam mail message box that they refer to as 'the other inbox' which is extremely difficult to find and most people do not even know it exists. We always would recommend a follow up phone call to any email. We hope this helps C & A Building Plastics

Posted 7 years ago

“Products in stock when i go to collect. Fast customer servoce anf knowledgeable staff”

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Posted 7 years ago

“Easy to use website delivery Spot on. Thanke”

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Posted 7 years ago

“Prompt and helpful”

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Posted 7 years ago

“Hi the staff are very helpful the range of products is vast and good quality materials thanks j Gilbert.”

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Posted 7 years ago

“I placed the order on line and then spoke to the delivery department who arrange a convenient delivery time and date.Driver turned up on time, went through the ordered items and checked I was happy with all the various items. I ordered guttering and facia board for my house. THe price was very competitive and came in the longer 5 metre lengths making less joins and a neater job.”

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Posted 7 years ago

“I ordered chartwell green trims , in 5 metre lengths, but apparantly, no driver to deliver, so i ended up haveing to get 2.5 metre lengths, by courier, also , 19 tubes of chartwell green silicone, which i have to say was rubbish, when it drys it cracks and does not look good on a brand new door or window frame,was not impressed at all”

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Posted 7 years ago

“Had just what I wanted,delivery was quick and efficient great service from a building suppliers. No waiting in all day either they ring when on way and get given a timeslot”

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Posted 7 years ago

“Great fast efficient service. And kept me informed every step of the way. Refreshing!!”

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Posted 7 years ago

“Very good price good quality. Answers email &phone enquiries. But delivery time was to long nearly 2 weeks after ordering.”

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Posted 7 years ago

“There was a long delay on the delivery of the door canopy caused by CABP supplier. Customer services should have kept me informed, they did not. On delivery there was an explanation and apology which I accepted. Product is very good, will probably order another.”

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Posted 7 years ago

“Good advise when placing order. Delivery driver very helpful.”

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Posted 7 years ago

“Excellent fast service. Very pleased with quality and price of facias and sofits.”

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Posted 7 years ago

C&A Building Products is rated 4.8 based on 4,624 reviews