C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,608 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

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C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

C&A Building Products 5 star review on 7th August 2024

A Davenport

C&A Building Products 5 star review on 30th June 2024

J Benn

361

Anonymous

Anonymous // 01/01/2019

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“Extremely helpful when placing order and creating an account. Delivery on time and goods well packaged”

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Posted 5 years ago

“We have used a lot of your products over the years and value for money absolutely brilliant Just one mishap on this occasion the starter trim was the expensive one and wrong for our project but still good service overall”

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Posted 5 years ago

“I have dealt with this company before and i was very pleased with the excellent product and excellent value for money and delivery time was very good”

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Posted 5 years ago

“I haven’t used the product yet but the delivery was really fast and very well packaged to avoid damage. Thank you.”

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Posted 5 years ago

“Worked next door to C&A Plastics in Canningtown some 35 years ago and used them once. just started using them again regularly and glad to see the great level of customer attention as back then. Glad to see the office has changed a bit!!!”

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Posted 5 years ago

“Polite, had what I wanted even took back no quibble unused items.”

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Posted 5 years ago

“I ordered 2 pieces of plastisol steel ridge trim to complete my shed roof. They were couriered to me well wrapped and in perfect condition. I was impressed and will be happy to order from C&A again.”

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Posted 5 years ago

“Good products at a good price would recommend to friends and family.”

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Posted 5 years ago

“your product's are at a very good value. the driver of the lorry keeps in touch so you know what's going. they are very pleasant. always been pleased with all our dealing with you. hence us coming back to your firm THANK YOU”

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Posted 5 years ago

“Excellent selection of products. Sales support telephony unit was very helpful. Product arrived on time. Quality was good.”

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Posted 5 years ago

“Salesman are great, ordered some facial for delivery and I have some to be picked up. they are tell me £24.00 for delivery and to pick up from the same place they wanted another £24.00.what is that all about, it is not they have to pick it from a different address. So I cancelled the order.”

Helpful Report

Posted 5 years ago

Thank you for the email that has been forwarded on. The safe return of an items is the responsibility of the customer to get it to the store and the costs associated in doing so, and the product then has its own processes cycle for unloading, checking rebooking into stock which is very different to those that are delivered. The charges we make for delivery do not actually cover the true economic costs of doing so when taking into account, wages, fuel, maintenance, depreciation etc and so are in fact subsidised by the product purchased. In a return there is no subsidy and the original subsidy that was made on the items is then also lost. Having materials on vehicle for return also limit its capacity for making deliveries which can delay other orders within the system. We offer the collection of products as a customer service relationship offering for those who do not have a large enough vehicle to transport the goods themselves but it does cost a lot and we do make this clear in our terms and conditions that the cost of a return will be different to that of a delivery. As for this particular order we clearly lose money on servicing it, I will certainly be having words with those who processed it to re-educate them as to the economics of running our specialist vehicle as it looks like the operator has clearly taken a shinning to you and given you a below cost collection rate. I appreciate you are feeling that you are disappointed at having to pay a returns charge, just as we are disappointed that we will be losing money on servicing this loss making order in an attempt to make you happy in the name of customer services, but it looks like this is an attempt being made in vain. These situations are therefore a lose / lose situation for all. If you are still unhappy with this, then please just take in the items for delivery and sign the returns note as “will return to store myself” and we will refund the collection fee and look forward to you returning them in store. We hope you enjoy your finished project and look forward to your repeat custom, while remembering the old adage of measure twice, cut once.

Posted 5 years ago

“Fast and efficient service. Items as described. Would definitely use again.”

Helpful Report

Posted 5 years ago

“The ordering was easy, arranging delivery was also ok - but person delivering was not able to do it by himself and required customer to help. Staff on the telephone were not the most helpful either. All in all they could improve their delivery service to have two man crew delivering rather than one.”

Helpful Report

Posted 5 years ago

Dear Mrs Sonia Reis Thank you for taking the time to leave a review. Looking at your order I can see there are notes that there was quite a detailed conversation by one of our staff that we deliver to the kerb side and that you so have to provide the labour for putting it to its final destination on your site. This is common practice in many industries, and not only were you aware of this at the time of the phone call, you had also marked that you read the terms and conditions that also include this. We have in the past and can organise by quotation a transport quote that is more specific to your requirements which includes a 2 man team. This however is charged at the true economic costs of supplying sucha service, and would involve the charges incurred for the hours of the additional person (including the additional persons hours in transit to and from the site), the transportation of them, and any overnights and accommodation required for them (depending on the location of the site). This is only normally requested on orders that are much more substantial than that placed by yourself due to the costs involved, and that the thousands of deliveries we make much prefer to provide that labour themselves and benefit from the substantial cost efficiencies of doing so. We hope this helps answer your query more fully.

Posted 5 years ago

“Really helpful staff and manager. Never had a bad experience”

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Posted 5 years ago

“Great company, excellent service. Would recommend and use again.”

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Posted 5 years ago

“very good service”

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Posted 5 years ago

“Service great came within timescale packaged was good nothing damaged will order again.”

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Posted 5 years ago

“Good and friendly very quick with the goods i ordered had all delivered within 3 days .”

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Posted 5 years ago

“On time and a very competitive price excellent”

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Posted 5 years ago

“Delighted with the whole ordering, purchase, web site navigation and delivery”

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Posted 5 years ago

C&A Building Products is rated 4.8 based on 4,608 reviews