C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Gillingham
Rating: 4.75

4.8 Rating 4,621 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,621 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,
Gillingham
ME8 0EZ

Write Your review

Tell us how C&A Building Products made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

C&A Building Products 5 star review on 31st December 2024

C Paviour

C&A Building Products 5 star review on 25th November 2024

Mr L Chaplin

C&A Building Products 5 star review on 2nd October 2024

S Booth

C&A Building Products 5 star review on 27th August 2024

Mr E Arthur Weatherley

365

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product,good firm to deal with always deviverd in the window time,no complaints only praise”

Helpful Report

Posted 1 year ago

“Ordered the roofing system with Avon Frame Supported glazing bars. Products are of high quality, strong and easy to install. The best thing is the narration and video help against each item on the website.”

Helpful Report

Posted 1 year ago

“Charged £30+ to deliver one sheet 3 miles from the Gillingham base. Called to see if this could be reduced due to the same price being “national”. Replied with, “no mate, it is what it is”. Won’t be back. I can get the same product nationally without the tatty “F” you attitude.”

Helpful Report

Posted 1 year ago

Dear William Hope Thanks for taking the time to write this review, you did indeed ask one of our staff to break the procedures and you then emailed in to complain about it on the 5th September that you wold not get free delivery. We responded and explained the situation and all this was of course prior to any purchase and you still decided to purchase from us instead of these supposed other companies. You also had the option to collect the item from the store and saving the delivery fee, which does not cover the costs of actually delivering the item, but you still purchased because you know its amazing value and all you are bitter about is that you tried to haggle and we stuck to the company policies so we are consistent to everyone. We can not help but think this upset is rooted elsewhere and hope that whatever is truly causing your underlying feelings of being upset in general are resolved for you, and wish you all the best for your future. C&A Building Products

Posted 1 year ago

“Absolutely brilliant from start to finish. Great customer service, updated on regular basis & the driver could not have been more helpful. Highly recommend”

Helpful Report

Posted 1 year ago

“Good price, easy online quick delivery”

Helpful Report

Posted 1 year ago

“Not fitted your product yet but it looks exactly what we require seeing your catalogue which was given by delivery driver who was very helpful we will be using you again excellent service”

Helpful Report

Posted 1 year ago

“Good price and well packaged. However delivery packing was damaged as the package was left out in the rain. Equipment wasn't damaged but I wasn't impressed with the courier.”

Helpful Report

Posted 1 year ago

“Good staff very professional easy to deal with”

Helpful Report

Posted 1 year ago

“Corrugated sheets cut poorly; massive chips, chunk on edges, not cut square and having ordered 8 sheets, none of them where the same length. Stickers on the sheets where ridiculously difficult to remove; the glue residue left behinds is unpleasant. I would suggest you do not apply these stickers. Disappointed. Dissatisfied.”

C&A Building Products 1 star review on 14th September 2023

Helpful Report

Posted 1 year ago

Hi Thank you for the feedback. We will pass this on to the manufacturers, and we have suggested this to them previously in regards to the stickers. These thinner grade 0.8mm are infact the same ones found in most of the country as the manufacturer has a virtual monopoly on the supply and is something that is common across all the 0.8mm PVC corrugated in the UK. The product does still win hands down on being the cheapest way for roofing, but may also be why there has been a rise in popularity of the stronger polycarbonate corrugated sheets in both the trade and DIY markets. Yours C & A Building Products

Posted 1 year ago

“Very good products. And a very helpful team that help with everything that’s needed”

Helpful Report

Posted 1 year ago

“I was so impressed with the delivery driver Gary . He made the delivery very easy and painless.”

Helpful Report

Posted 1 year ago

“bought polycarbonate roof sheets measurement were 1045 mm wide so my car port was built to this spec the width was actually 1058 mm wide so it all had to be dismantled and done again costing me more money”

Helpful Report

Posted 1 year ago

“Brilliant Company!!! Staff knowledgeable, friendly etc, etc. Cannot say more as there isn't a 6 star”

Helpful Report

Posted 1 year ago

“We bought geo panels very satisfied with product”

Helpful Report

Posted 1 year ago

“Always top quality products, friendly drivers, very happy Thanks”

Helpful Report

Posted 1 year ago

“I needed to replace my 35 year old supported polycarbonate conservatory roof which I bought fromC&A at the time. I wasn’t sure what I needed to upgrade the roof to a uv protected self supporting system . I spoke to ish and he ordered everything for me , it was delivered promptly and my son and I have fitted it. An excellent system which should see me out! I would thoroughly recommend C&A Building Products and their staff , I would particularly like to mention delivery driver Gary who kept in touch and was very helpful.😀”

Helpful Report

Posted 1 year ago

“This was the second time I've used c&a and as before I found them very helpful, a competitive price,and a fast delivery service”

Helpful Report

Posted 1 year ago

“Ordered corrugated roofing twelve feet long plus fixings items arrived within delivery times no damages, delivery drive Gary excellent fellow (just make him a coffee), a credit to the company. Would I recommend this Company, Yes without a doubt. Thanks, Trev Hull.”

Helpful Report

Posted 1 year ago

“always a pleasure to deal with this company as they are so reliable”

Helpful Report

Posted 1 year ago

“Delivery and service were excellent. We had a problem with some glazing bars because we ordered the wrong base. The returns policy was extortionate 20% plus £10 admin. The differnce between the two types of base was not clear on the web site and although we only wanted to return the base we had to return the top as well and then repurchase both. The excuse that they were sold as a unit although the top fitted both types of base was unconvincing.”

Helpful Report

Posted 1 year ago

Thank you for your viewpoint. I have looked up your order and can see that you have ordered from the website the Eden glazing bar and then later decided to change to the Hawk glazing bar system. The website has clear photos showing the different section and a clear description that the Eden bar has two plastic sections as opposed to the Hawk’s aluminium base and plastic top which is why the Eden bar is cheaper. In the T&C we are clear about the returns process and that we can not accept back only components and must be the whole product that was purchased when it is a product with multiple components. We also detail the returns process with admin and restocking expenses, which during the purchase process you have marked as saying you have accepted. We sell a lot of products, and many have multiple components that are not available separately, as a company we must create procedures for everyone to follow that encompass all of these and is part of the reason why we do not accept returns of subcomponents instead of the whole product sold. The labour, time, resources, and opportunity cost (of being able to serve other customers) are generally not recouped by the minor restocking charges (which are industry standard by us and alternatives suppliers as shown in their T&C’s). This changing of your mind on which glazing bar you wanted, has therefore been a cost for all parties but we hope you have now the components you require for your job, that it goes well for you, and that you were also fortunate to save on the polycarbonate sheet ordered due to the 20% August promotion that saved you the £10 from your order. Yours sincerely C&A Building Products

Posted 1 year ago

C&A Building Products is rated 4.8 based on 4,621 reviews