Buytshirtsonline LTD Reviews

Name: Buytshirtsonline LTD
Rating: 4.70

4.7 Rating 7,562 Reviews

93 %

of reviewers recommend Buytshirtsonline LTD

4.7

Based on 7,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01928579951

Buytshirtsonline LTD 5 star review on 24th February 2025

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is fine. Sadly the customer service is lacking. They seem resistant to help with my issue that arises.”

Helpful Report

Posted 2 months ago

Hi, We are sorry to hear that you had a negative experience with our customer service. We genuinely strive to assist our customers and resolve any issues they may encounter. Please reach out to us at 01928 579 951 or email info@buytshirtsonline.co.uk, and we’ll do our best to help you with your concerns. Kind regards, Buytshirtsonline LTD

Posted 2 months ago

“Did not send me my return form”

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Posted 7 months ago

Hi, Once you process our returns form on our website, you will receive it directly to your email. If you have not received it or can not find it in any of your email folders, please give us a call at 01928 579 951 or email info@buytshirtsonline.co.uk, where our helpful team can assist you further. Kind regards, Buytshirtsonline LTD

Posted 7 months ago

“Really disappointed with tshirts bought. Short sleeved t shirts aged 7-8 were suitable for 4 year old, but long sleeved shirt aged 7-8 was ok. Due to expense of returns decided to give it away. Replaced shirts with ones from Tesco which were the right size. Will not buy Fruit of the loom t shirts again - very disappointed.”

Helpful Report

Posted 10 months ago

Hi Joanna, We are sorry to hear about your disappointment with the Fruit of the Loom t-shirts and appreciate you taking the time to leave us feedback. We apologise for any inconvenience caused by your order and are willing to hear more about your experience with our t-shirts. Please could you email us at info@buytshirtsonline.co.uk or call us on 01928 579 951. Furthermore, if you need any assistance with our garments, please don't hesitate to contact our helpful team. We are available Monday through Friday, 9am to 5pm. Kind regards, Buytshirtsonline LTD

Posted 10 months ago

“My order didn’t arrive I was away on holiday my aunty was inside the house I went back and she said nothing arrived I checked my emails and it said it arrived”

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Posted 10 months ago

Hi Mohammed, We have checked your DPD tracking information and can confirm that your parcel was delivered on 5th April at 11:27 am. If you require photographic evidence of the delivery, please contact us at 01928 579 951 or email us at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 10 months ago

“Havent recive them yet...”

Helpful Report

Posted 10 months ago

Hi Merilin, We are sorry to hear you haven't received your parcel yet. Looking at your Parcelforce tracking, your parcel is currently with the customs authorities and is being assessed. We apologise for any inconvenience caused by the delay in the delivery of your package. For more information, please don't hesitate to email info@buytshirtsonline.co.uk, where our helpful team will be happy to assist you with any order inquiries. Kind regards, Buytshirtsonline

Posted 10 months ago

“Men's sized shirts fine. All the women's sized shirts too small. Will use them for other purposes and for children, but had to purchase the 6 I needed elsewhere.”

Helpful Report

Posted 1 year ago

Hi Teresa, We apologise for any dissatisfaction and inconvenience you may have with your order. We would like to remind our customers to check the spec sheet size guide under the full product specifications tab, which displays all the garment sizes they need before making a purchase. Your feedback regarding our garments is highly valued, and if you need any further assistance, please feel free to reach out to us either by phone at 01928 579 951 or by email at info@buytshirtsonline.co.uk. Our phone line is available from Monday-to Friday, 9am-5pm. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Still waiting for T-shirts to arrive how can I review something that hasn’t arrived”

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Posted 1 year ago

Hi there, We are sorry to hear about this. We can see via your DPD tracking information that you placed your order on the 30th of August, and your parcel was then delivered and received on the 31st of August at 11:31am. If you think this is incorrect or have still not received your order, please get in touch with us on 01928 579 951 or email info@buytshirtsonline.co.uk, where one of our helpful advisors can look into this for you. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Bought 2 different colour shirts. 5 white fruit of the loom and 5 black generic ones. They are both several sizes smaller than advertised. I ordered 5XL and they barely fit my kid whose a large”

Helpful Report

Posted 1 year ago

Hi Philip, We are sorry to hear you are not pleased with your order. We can see you ordered adult t-shirts in 5XL, if you think this is incorrect or you received the wrong size, then please get in touch with us via telephone or email, and we can rectify this issue for you. We appreciate your feedback on our garments and can understand the frustration it may cause. For any assistance with our sizing information or any other order enquiries, please don't hesitate to contact our helpful team on 01928 579 951 or email info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“I have not received my t-shirts - they are 2 weeks late. This is due to an issue with DPD but I’ve emailed Buytshirtsonline Ltd but had no response.”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about this. We can see via your DPD tracking information that you had a missed delivery on the 8th of August, and then delivered and received on the 9th of August. If you think this is incorrect and have not yet received your parcel and would still like it, please get in touch with us on 01928 579 951 or email info@buytshirtsonline, and our helpful team can sort this out for you. As a friendly reminder, our customer service is available Monday-Friday 9am to 5pm if you need to contact us about any order issues. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“I haven't received my t-shirt yet.....”

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Posted 1 year ago

Hi Emma, We are sorry to hear about this. We can see via your DPD tracking information that your parcel was delivered at 18:55 on Tuesday, 11th July. If this is incorrect or you haven't received your order, please get in touch with our team on 01928 579951 or email info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Still not received my order”

Helpful Report

Posted 1 year ago

Hi Robert, We are sorry to hear about this. Looking at your DPD tracking information, it appears that your parcel has been lost in transit with DPD. If you could please get in touch with us to resolve this issue on 01928 579951 or email info@buytshirtsonline.co.uk. As a friendly reminder, our friendly customer service team are available Monday-Friday, 9am to 5pm and are happy to help rectify order issues if you ever need to get in touch. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Items have never been received. I have sent a message via the website last week and had no reply. Would appreciate someone getting in touch with me.”

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Posted 1 year ago

“Item received not sized as ordered . Poor quality. Fake items . Contacted only to be asked if I’d sized correctly ! What am I a child ?”

Helpful Report

Posted 1 year ago

Hi Andrew, We are sorry to hear about this. As discussed in an email chain, we asked to see imagery of the garments you received, which is a process we have to take to ensure confirmation of the sizes. Furthermore, we are still waiting for the garment images before any further action can be taken. As a wholesale business, we supply legitimate brands on our website and do not sell fake items on our website. Please email us at info@buytshirtsonline.co.uk, where we will be more than helpful to sort out this order issue for you. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Items faded after first wash”

Helpful Report

Posted 1 year ago

Hi Marcus, We are sorry to hear about this. If the washing instructions were met, there should not have been any fade. You can find the washing instructions in the product specifications on our website. If you would like to discuss this any further, please get in touch with us on 01928 579 951 or email info@buytshirtsonline.co.uk. Our customer service is available Monday to Friday, 9am to 5pm. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Shipping times are ridiculously long, been waiting almost 3 weeks for a very small order. I was then asked to re write my review saying the issue has been resolved in which it hasn’t, I still havnt received my order and no replies or sight of a resolution.”

Helpful Report

Posted 1 year ago

Hi James, We are sorry to hear about this. We can see that you placed an order with us on March 16th, and we dispatched this on March 17th. We can see via your DPD tracking information that this was a missed delivery, and as a result of further missed deliveries on the 21st and 24th of March, it has now been returned back to the DPD depot. If you still require your items or would like to request a refund, please get in touch with our helpful team on 01928 579 951 or email info@buytshirtsonline.co.uk, where we can rectify this issue ASAP. As a friendly reminder, our phone lines are open Monday-Friday, 9am-5pm, for you to reach out to us about any order issues. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Never got my delivery, called the office and the order had been returned and the only resolution is to order again. I won't be doing that because I have no guarantee that it will work the second time around, as they offered me no clarity.”

Helpful Report

Posted 1 year ago

Hi Vitoria, We are sorry to hear about this. We can see via your DPD tracking information that your parcel was refused on the 14th of March as the contact name was not recognised. As requested, your parcel was then due to be delivered on the 15th of March but was a missed delivery. As a result of this, it was returned back to the depot. If you still require your order, please get in touch with us on 01928 579951 or email us at info@buytshirtsonline.co.uk, where we will get it sent out to you ASAP. Our phone lines are open Monday-Friday, 9am-5pm. Kind regards, Buytshirtsonline LTD

Posted 1 year ago

“Very easy to purchase, but still have not received the items after over 10 working days. They claim they can deliver in 2 to 3 working days.”

Helpful Report

Posted 2 years ago

Hi Judith, We are sorry to hear you have not received your order. However, we can see via your DPD tracking information that your order was dispatched by us on the 21st of February, two working days after your order was placed. Your order has had two DPD missed deliveries and, as a result, has now been returned back to us. If you would still like your order, please get in touch with our helpful team on 01928 579951 or email info@buytshirtsonline.co.uk, where we can sort this out for you. As a friendly reminder, our customer service team are available Monday-Friday 9am-5pm if there is ever an issue with your order. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“I purchased x2 long sleeve t-shirts I waited 3 weeks and no arrival, very hard to contact seller and had to get refund very poor service”

Helpful Report

Posted 2 years ago

Hi Sylvester, We are sorry to hear about this. We can see via your DPD tracking information that your parcel had two missed deliveries on the 1st of February and 2nd of February and, as a result, had been returned back to us. Your order was refunded on the 13th of February upon request. If this is wrong or you would like to get in touch with our helpful advisors, please don't hesitate to call us on 01928 579951, where our phone line is available 9am-5pm, Monday to Friday. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Poor customer service, poor products sent out. Marked and damaged and then expect me to pay the return postage.”

Helpful Report

Posted 2 years ago

Hi Katy, We are sorry to hear about this. One of our colleagues discussed this issue via email on Tuesday the 10th. Unfortunately, we are still awaiting a reply from you with pictures of the damaged goods you received. As discussed via the email chain, we will return the postage if you no longer require the goods and for the inconvenience caused as a goodwill gesture, Kind regards, Buytshirtsonline LTD

Posted 2 years ago

“Yes I did ordered with you 15.12.22.Today is 29..12.22 and I still didn't receive my parcel.I ask for refund which one you ignored and know you asking me for rating!!Send me refund.”

Helpful Report

Posted 2 years ago

Hi Agnieszka, We are sorry to hear you hadn't received your order. We can see via your DPD tracking information that there was a delay with DPD from the 16th of December due to recent postal strikes that took place in December in certain postcodes. There were then two missed deliveries on the 22nd of December and 29th of December, and as a result, your parcel had been requested to be delivered today, Tues 3rd of January. We can see that your parcel has now been delivered to your neighbour today at 2:10 pm. However, if you believe this is incorrect or haven't received your order, please call us at 01928 579951 or email us at info@buytshirtsonline.co.uk. Kind regards, Buytshirtsonline LTD

Posted 2 years ago

Buytshirtsonline LTD is rated 4.7 based on 7,562 reviews