Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,573 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a makita drill - delivery was slow. Came with a box for storage, however the wrong box was provided. Contacted customer service with no resolution or acknowledgement of their mistake and no interest in replacing for the correct box. Dreadful customer service”

Helpful Report

Posted 1 week ago

“Did not want to accept any liability for own product picking mistake. Not very helping.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear that you encountered an issue with your order. We’ve looked into your case and understand that the item was delivered to a UK address but later taken overseas. While we’re happy to assist with a return and refund if there is a fault with the item, we’re unable to cover the cost of returning a product from overseas when it was originally delivered within the UK. However, if you’d like to return the item to us, we’d be happy to process the return and resolve the issue once we receive it.

Posted 1 month ago

“I'm not happy I ordered Air Compressor 54V But you Send Me 18V so I return product I lost time and 1 Job”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We are truly sorry to hear about your experience and any inconvenience it caused, especially in relation to your work. To clarify, the product supplied, the Dewalt DCC1018N-XJ, is a confirmed Flexvolt model designed to run on both 18V and 54V systems depending on the battery used. We understand there may have been some confusion regarding this feature, and we regret that the product did not meet your expectations. That said, we were happy to arrange a free return and provide you with a full refund promptly. Customer satisfaction is very important to us, and we strive to resolve any issues as quickly as possible. We value your business and hope we can serve you better in the future. If you have any further concerns or questions, please don’t hesitate to reach out to our team.

Posted 3 months ago

“DO NOT USE!!!!! Ordered a 2x Festool rails, bag and joining bars. only sent out 1 rail and a bag. now saying the price wasn't displayed properly and won't reply to emails. cant get hold of anyone. very disappointing service. avoid this company.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We sincerely apologise for the inconvenience caused by this issue. Due to a systems error, it appears you were led to expect more items in your order than were included. However, you were only charged for the items that were sent. We deeply regret this mistake and the frustration it has caused. We have been in regular contact with you to address this matter and have offered to arrange a free return along with a full refund. We’re sorry to hear your review suggests otherwise, and we’re keen to assist in resolving this to your satisfaction. If you would like to proceed with the return and refund, please don’t hesitate to get back in touch with our team. We’re here to help and ensure the process is as smooth as possible.

Posted 3 months ago

“I bought 23 makita 6 amp batteries and only received 20 then I emailed u and u done nothing about it so don’t think a will be buying of u again”

Helpful Report

Posted 4 months ago

“I've had a very poor experience of this company. I purchased a pair of clamps on B and Q's website which stated that the item was supplied by Buyaparcel. The website clearly stated that the price was for two clamps and it even showed a picture of two clamps. When the package arrived there was only one clamp. I called B and Q who at first told me that it was a known error that I had only received one clamp and the second one was already out for delivery. It never arrived. After several fruitless calls to B and Q I decided to call Buyaparcel. They couldn't give me an immediate resolution and said that they needed to investigate. I later received a call back from them to say that the website page was incorrect and that I had no other options than to pay the full price for the one clamp or return the clamp for a refund. This price was well above the 'going rate' for one clamp. They would not consider any compromise such as a goodwill discount on the one clamp. So I had no choice but to return the clamp. It then took almost a full week from when the clamp was delivered to their premises to when the refund from B and Q was received. Throughout the whole saga B and Q were essentially wanting nothing to to do with resolving the issue. The website was not taken down/amended for a few days after the issue had been identified, so others must have fallen into the same net.”

Helpful Report

Posted 5 months ago

“Poor service ordered a shower 1 month ago now. Sent the wrong shower. Cheaper shower may I add! Still waiting for them to come and exchange the shower for the correct one. Had emails and messages to say the shower will be delivered three times waited in and still no shower. Will never use again poor service”

Helpful Report

Posted 8 months ago

“Despite taking money ,I am still waiting for a product that was advertised as 24 hour delivery, despite contacting thus supplier several times, I have had no response,and the product has not been shipped”

Helpful Report

Posted 10 months ago

“I paid for a tool pouch and belt but only the belt arrived and they are not responding to my messages. I can’t fit any screws in a belt alone, I feel like I have been robbed. Would not recommend and will definitely not be buying again from this racket.”

Helpful Report

Posted 11 months ago

HI Jon, Thanks for your review. Sorry that not all items ordered arrived with you. We understand a packing error occurred which we have addressed with our team. Although we can't say packing errors never occur, we would like to assure you they are rare. Pleased to see you have now managed to get in touch with our team, and they sent your order again for you to resolve this concern. We'd like to think this brought the matter to a good point of resolution for you. We hope you aren't deterred from shopping with us in the future, and will give us the opportunity to serve you better on another occasion. Kind regards, buyaparcel customer services.

Posted 11 months ago

“A terrible experience I purchased a bare unit sander with no battery or charger that I completely understand but when it arrived It also didn’t have a sanding head either!!! So completely unusable I’ve sent two emails with no reply! This sander I use for work and have lost money in the process and with I never ordered this item”

Helpful Report

Posted 11 months ago

Thank you for sharing your experience with us. We're sorry to hear that your recent shopping experience fell short of your expectations. At Buyaparcel we strive to provide clear and accurate product listings to help our customers make informed purchasing decisions. We understand that our listings may vary in terms of included accessories, ranging from units without any accessories to comprehensive kits. To avoid any misunderstandings, we encourage our customers to carefully review the product details before making a purchase. We understand you've since been in touch with our team, and we appreciate the opportunity to resolve this matter for you. As discussed, the option to return the order for a full refund is provided, and our team is here to assist you further should you decide to pursue this option. Rest assured, we'll also review the listing in question to ensure that it provides the necessary clarity regarding the included items. Best regards, Buyaparcel Customer Services

Posted 11 months ago

“I ordered an item on a Friday morning and paid extra for next day delivery. A week later I have not recieved the parcel. I have tried calling but unable to get through. I have sent emails and not had any response. Poor service. Would leave zero star review but unable to do so.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about the issue you've encountered, and we'd like to assist you further. However, we noticed that there were no order details provided with your review, which makes it challenging for us to identify and address the specific concern you're facing. Our customer service team is available on multiple telephone lines throughout the day, and we haven't experienced any issues with customers reaching us. If you could kindly reach out to us during office hours, our dedicated team will be ready and eager to assist you promptly. Your satisfaction is important to us, and we're committed to resolving any issues you may have experienced. Thank you for your understanding, and we look forward to the opportunity to assist you. Best regards, Buyaparcel Customer Services

Posted 11 months ago

“Please stop the emails, thank you.”

Helpful Report

Posted 11 months ago

Ensuring our customers have control over their subscriptions is important to us. If you're signed up to our mailing list and wish to unsubscribe, you can do so by clicking on the unsubscribe link included in every email you receive from us. If you prefer, you can also reach out to us directly with your email address, and we'll be more than happy to assist you in unsubscribing from our mailing list. We appreciate your understanding and the opportunity to address your concerns. Kind regards, Buyaparcel Customer Services

Posted 11 months ago

“I can't review this item because you did send it to me, you just messed me around which is why I will not be recommending or buying from your company again”

Helpful Report

Posted 1 year ago

Thank you for reaching out and sharing your experience with us. Your feedback is invaluable as it helps us continually refine our services to better serve our customers. We sincerely apologize for any inconvenience caused by the delay in dispatching your order. We understand the frustration that can arise when expectations aren't met, and for that, we're truly sorry. After reviewing your case, we acknowledge that there was a delay in dispatching your order, and we're grateful for your understanding in allowing us to promptly cancel the order and issue you a full refund. Please know that this delay was an isolated incident, and the vast majority of the thousands of orders we handle daily are dispatched and delivered without issue. Your trust is important to us, and we hope that despite this setback, you may consider giving us another chance in the future. We're committed to ensuring a smoother and more satisfactory experience for you should you choose to order from us again. Once again, we apologize for falling short of your expectations on this occasion and thank you for bringing this matter to our attention.

Posted 1 year ago

“Bought a item for plumber to fit he was delayed so took over 30 days to find out it was the wrong item. Never opened box but they would not refund very unhelpful. Never buy from this company again. Will go to Amazon who seem to be s more understanding company”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We genuinely appreciate all forms of input as it helps us improve our services. After carefully investigating your complaint, we understand that you purchased the wrong item for your requirements and you contacted us to request return more than 30 days after your purchase. Our return policy provides a 30-day window for returning unwanted items, which is an extension beyond the statutory 14-day period. However, we understand that situations may arise where this timeframe may not align with individual needs. Sorry if our return policy didn't fully accommodate your specific circumstances on this occasion. Please know that we continuously review our policies to ensure they best serve our customers' needs. If there's anything further we can assist you with, or if you have any additional feedback or concerns, please don't hesitate to reach out to our friendly team.

Posted 1 year ago

“It wouldn’t fit .”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're sorry to learn about the difficulties you encountered while fitting the item you ordered. At Buyaparcel.com, we take pride in our commitment to customer satisfaction, and our team is always eager to assist with any concerns or issues that may arise. We offer multiple channels of communication, including telephone and email, to ensure that our customers can easily reach out to us for support. While we understand that challenges can arise with products, we're disappointed that you don't seem to have been in touch with us directly. Please know that our dedicated team is here to help and would have been more than happy to provide guidance or resolve any issues you encountered. If you're still experiencing difficulties or if there's anything else we can assist you with, please don't hesitate to get in touch with us.

Posted 1 year ago

“Iv since bought the dewalt first and second fix nail guns and also the sds dewalt drill with chuck. Through ebay, iv not received thed items and it seems ad it was delivered but nothing was ??? I'm having to fight through ebay but as iv never had this problem iv messed up and opened dispute with PayPal.so it messed it up with ebay, the crowd told me to cancel PayPal dispute and they would refund me strait away, so stupid me did and now they are playing games and iv spent £725 off my hard ernt money as I'm trying to start my own one man band buisness up and this has had a massive impact on me, while they seem to not care about this situation nd there customer service team ie Emily isn't very polite and seems not interested, they could send my items out recorded delivery or refund me but with there attertude I don't want to deal with them again and all I want is my refund, please Emily leys resolve this as I'm not going away till you do, very upset and disappointed”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding your recent order. After carefully reviewing your case, it appears that delivery was confirmed and a photo of the parcel at the delivery address was provided. However, we understand that you encountered difficulties locating the parcel upon delivery. Once we were made aware of the situation, we promptly took steps to ensure that you were refunded for your order. I'm pleased to confirm that the refund was arranged two days prior to your review, and the funds should now be in your account. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to our friendly team. We're here to assist you in any way we can.

Posted 1 year ago

“Terrible company, I paid extra for Saturday delivery but got nothing, bunch of con artists, don't use them, spread the word on social media”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We sincerely apologize that our service did not meet our usual high standards on this occasion. Upon investigating your review, we discovered an error in our warehouse resulted in your order, intended for Saturday delivery, not being dispatched. We acknowledge the inconvenience this caused you. Upon reaching out to us, we immediately took action to rectify the situation by stopping the order and issuing a full refund as per your request. We are actively reviewing our processes and implementing improvements to prevent such errors from occurring in future orders, ensuring a smoother experience for you and all our valued customers. We regret any inconvenience caused by this failure to dispatch your order and appreciate your understanding. If you wish to discuss this matter further or require any assistance, please do not hesitate to contact our team. We are here to help. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

Posted 1 year ago

“Avoid this people offer no refunds even after returning the item and they misadvertised their products”

Helpful Report

Posted 1 year ago

Thank you for your feedback and providing an order reference with your review to allow us to investigate further. After thorough investigation we understand you returned your order, however we were unable to issue a refund until the return was received and processed which seems to have left you disgruntled. We endeavour to issue refunds for returned orders as fast as possible, but in all cases we are unable to issue refunds until goods are returned. At Buyaparcel, we strive to expedite refunds for returned orders promptly. However, please understand that refunds can only be processed once the returned goods are received and processed on our end. We regret any frustration this may have caused. We're pleased to inform you that your order has since been successfully returned, and your refund has been processed accordingly. We hope this resolution brings closure to the matter and that you are now satisfied with the outcome. If you have any further questions or concerns, please don't hesitate to reach out to us.

Posted 1 year ago

“Bad experience with them i will not recommend to anyone they advet a drill with 63 pounds battery +charger and they send me just the drill i will not buy anything from them they costumer service is bad they answer after 5 days and they blame B&Q for the error”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issue with your recent order. We understand the frustration that can arise from discrepancies like the one you experienced due to a listing error. Please know that our team is committed to rectifying the situation promptly. We have offered to arrange a free return of the order for a full refund. Your satisfaction is of the utmost importance to us, and we would be more than happy to assist you with the return process and ensure that you receive a full refund for your order. Please get in touch with our friendly team if you require further assistance to proceed with returning your order. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to make things right. Kind regards, Buyaparcel Customer Services

Posted 1 year ago

“Missing parts from an instant boiler tap tank so unable to use it. Contacted but a parcel but still no response after 2 days and no indication of when we’ll expect one.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced in reaching our team for assistance and for the missing parts in your order due to a manufacturer error. We understand how frustrating it can be when issues arise, and we regret any inconvenience this may have caused you. Our team is committed to resolving this matter promptly and has been in touch to offer a variety of solutions to address the problem. Your satisfaction is our top priority, and we are eager to assist you in resolving this issue to your satisfaction. Please respond at your convenience with your preferred solution, and we will ensure that solution is implemented without delay. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to make things right. Kind regards, Buyaparcel Customer Services

Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,573 reviews