Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,477 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item you sent has not got fast fit kit invoice no . 2265699 ….. will not buy from you again your service is not good very disappointed”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear this. Sadly sometimes items are missed by manufacturers. It is pleasing to see that when you contacted us, our team responded by sending out the missing items right away to resolve for you. Sometimes this is the best we can do when items are missed by manufacturers. We can't see that you have been in touch since, so we presume the missing parts arrived ok and were in good order. However, if we can assist further, please do get in touch. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Purchased a shower head and arm from Buy A Parcel in May. I did not like the plastic arm, so returned the items to Buy A Parcel and then purchased only the shower head. Excellent communication with the support team and no problems with returning the item. The only issue was not being informed at first that I should use DHL for returns and obtain a label through the DHL return system.”

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Posted 2 years ago

“All good as usual”

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Posted 2 years ago

“Just what I expected, delivered promptly for a good price. What more can you ask ?”

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Posted 2 years ago

“Great service and great prices”

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Posted 2 years ago

“Very good. Company”

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Posted 2 years ago

“Given a date and time for my delivery parcel arrived in time slot I was given very impressed thank you 👍”

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Posted 2 years ago

“Bought through eBay. The price changed just as I pressed accept button and I was overcharged. Neither Post Office not eBay refunded the overcharge despite asking for and receiving all information requested”

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Posted 2 years ago

“The item I last bought a Makita blower is faulty and is giving electric shocks , I will be contacting to send it back”

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Posted 2 years ago

“Really great price Plunge Saw kit, with Knick delivery”

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Posted 2 years ago

“I ordered a Makita 18v battery from Buy A Parcel, which was very competitively priced and delivered faster than promised - most impressed!”

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Posted 2 years ago

“Item as described, easy to order, prompt delivery.”

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Posted 2 years ago

“I have always found buy a parcel a very proficient company to trade with.”

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Posted 2 years ago

“Buy A Parcel acted as delivery agent for a recent purchase. The delivery was carried-out with no fuss and on the day stated. I was emailed with frequent updates as to the location and progress of my package. Overall excellent experience with them, will definitely use again.”

Helpful Report

Posted 2 years ago

“Buying was easy delivery good as was price But trying to register the part to obtain the advertised 5 year warranty is a battle and is still ongoing Not sure who is the problem but the manufactures do not recognise buy a parcel So please beware if you do want a warranty Have since had a reply from buy a parcel the ticket has been closed Someone nerds to rectify this not send me emails to call Again”

Helpful Report

Posted 2 years ago

Hi Andrew, we are a long-established Bristan provider, please try our legal name Godfreys IT Limited. If they still don't accept, please get in touch we will put them straight. Thanks, Mike

Posted 2 years ago

“Quality service,and prodict. Very pleased with service. Thanks”

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Posted 2 years ago

“Not happy at all I had to return my item and pay for the postage to return it, nothing but problems, even when they received the parcel back it took weeks for them to refund my money back to me. The item I bought was misleading. I wouldn't recommend them, no offer to pay back the postage, customer service was smug and very un helpful.”

Helpful Report

Posted 2 years ago

Hi Edward, Thanks for your review. We have looked into your case and sadly we can't say your review is reflective of the reality of the situation. From our records it appears you ordered a particular model of tool, but actually required another. Sorry you felt this was misleading, the model of the tool is advised as clearly as possible on the listing and the model you were trying to purchase isn't mentioned in the listing you purchased. When you contacted us, our team immediately assisted by raising a return for you. Sadly, due to your location you were unable to take advantage of the free postage options we provide as a kindness in these situations. Once your order was returned it was processed as usual, and for a full refund. Unfortunately if a returning shipment is slow coming back to us, this would delay a refund. Kind regards, buyaparcel customer services.

Posted 2 years ago

“I have to be honest I was skeptical this site was legitimate at first. But I can't fault them. Great price for the items, swift delivery. Very happy. Thanks.”

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Posted 2 years ago

“Excellent service and product”

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Posted 2 years ago

“Brilliant to deal with had a problem with one item sorted with one email just good service”

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Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,477 reviews