Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,482 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,482 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was ordered on the 27th November it's the 15th December still no item or refund. Had to make a Claims dispute with my bank to get my money back. Go to a Name brand merchant and pay a little extra and get that peace of mind.”

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Posted 2 years ago

Hi, I have looked into this, we had shipped on the 3rd December but some days later DHL had marked this as to come back to us, we presumed because it wasn't required but on deeper investigation, they look like they had an issue with the address but I cannot see any issue from here. The parcel didn't get back to us until the 13th so we would be processing a refund anyway, but I will make this happen now. Sorry about this, if you had reached out to us directly we could have realised what was going on sooner. We are a large merchant in our industry and you can buy with confidence, it's just sometimes communication between the merchant, customer and carrier can cause some issues as unfortunately, it did on this occasion. Take care, Mike

Posted 2 years ago

“Very good service. Quick delivery.”

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Posted 2 years ago

“Excellent product, we were struggling to find a part that fitted our shower but this with adjustable fittings saved the day”

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Posted 2 years ago

“I wasn't sure about using this company as I hadn't heard of them before but I felt the price was worth the gamble and it paid off. The product was delivered promptly and the product is genuine and of good quality, as expected. I Would use them again without hesitation.”

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Posted 2 years ago

“Sent quickly. Good price. Amazing bit of kit, especially the saw!!”

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Posted 2 years ago

“Sander works well very happy with purchase”

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Posted 2 years ago

“Excellently priced and great delivery service”

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Posted 2 years ago

“I won’t bore you, but your service was well drilled, and to the point. You couldn’t Makitany better.”

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Posted 2 years ago

“I ordered a Bluetooth speaker from buy a parcel, which arrived within a few days, packaged well. There was a missing plug, I emailed them and it was dealt with very quickly and another sent out within a few days.”

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Posted 2 years ago

“Quick and easy delivery. Perfect :)”

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Posted 2 years ago

“Bought for a christmas present so havent tried it yet, but quick trackable delivery & all the parts were delivered - would recommend :)”

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Posted 2 years ago

“Good website, keen price, quick service, well packed, good product. Overalll very good.”

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Posted 2 years ago

“No communication emails advising of order updates. Had to contact customer service twice as first time they I didn’t get a reply to my query asking when the order is going to be dispatched so had to send another. No reply. So in the end I had to phone them. Finally dispatched from them 7 days later. Sadly their customer service is non existent therefore I won’t be using this company again.”

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Posted 2 years ago

Hi Dawn, no excuses from me, the busiest time of the year, tons of orders and we couldn't get them all out quick enough. If customers were selecting the next day service we were doing those as a priority and everything else was best endeavours. The only updates you would have got was order confirmation and despatch notification but as there was no despatch, there was no update. Very sorry we were too slow, your order surprised me as you were certainly on the extreme of the delays we had - most people on standard delivery were getting their orders despatched 3-4 working days after order. We are caught up now and ready for Santa. Thanks, Mike

Posted 2 years ago

“For the first few days they were ok but very dim, then they last about half an hour even after a sunny day. Won't bother with any more!”

Helpful Report

Posted 2 years ago

Hi Ian, if you are unhappy with your purchase, please email websales@buyaparcel.com or call us on 01502473025 we can deal with refunds/returns that way. I checked and couldn't see you had been in touch already before writing your review. Thanks, Mike

Posted 2 years ago

“The website was easy to use and the parcel was delivered on time”

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Posted 2 years ago

“So painless I never knew that everything had gone very well”

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Posted 2 years ago

“Slow delivery and poor communication. Disappointing.”

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Posted 2 years ago

“Bought an item which arrived in a different box from the actual item. Was then advised that they often do this if the original box is damaged, however even this box was also all bashed. Very poor as this item was a gift. Returned item and wold not use this website again.”

Helpful Report

Posted 2 years ago

Hi Clare, sorry we had reboxed this one - at its industrial tools it doesn't often matter but at this time of year we should have B-stocked this rebox and sent only the original boxed ones. You may have not wanted it but we could have swapped the product for better-boxed unit in A1 condition but with the caveat these things are huge, there is no easy way of getting them to you without extra tape on them and without the carrier putting labels etc. on them as they go through the network. Smaller items we box-the-box but on oversized products, best we can do is sometimes but a "skin" layer of board around the item to best protect the box. Take care and Merry Christmas from all the team here at Buyaparcel. Kind regards, Mike Parker, Managing Director.

Posted 2 years ago

“Good price delivered on time”

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Posted 2 years ago

“Mower delivered promptly but won't be used now till next Spring”

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Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,482 reviews