Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,476 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always supplies great products at fab prices.”

Helpful Report

Posted 1 year ago

“Unfortunately the mixer I bought for my shower has broken after only few weeks”

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Posted 1 year ago

HI Silvia, We are sorry to hear a purchase you made with us has become faulty. Showers, mixers and valves sold by us would generally come with a 1 year warranty at minimum. Many we supply are provided with on-site warranty, meaning an engineer will come to your home to resolve free of charge. We would like to assist and get this issue with your shower mixer resolved, we have reached out to you via contact details attached to your order. Please get back to us at your convenience so that we can assist with this problem. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Arrived quickly and item was great & much cheaper than anywhere else so thank you”

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Posted 1 year ago

“Excellent product at very good price. Delivered quickly and will use again!”

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Posted 1 year ago

“Fair prices, fast delivery and reliable service.”

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Posted 1 year ago

“Thank you to and big strawberries 🍓🍓 for BuyAParcel and DHL. I ordered a shower pump from BuyAParcel at 9.35pm on Wednesday 5 July, delivery quoted was 2/3 working days, and DHL delivered the pump at 9.30am today, Friday 7 July! I make that 36 hours from order to delivery, and both companies also kept me well informed by text and email about dispatch and delivery - fantastic service! 🤗🙏🏼🌈🕊️🐘”

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Posted 1 year ago

“Brilliant product from Makita. Very powerful as per usual. Jigsaw blades that were supposed to be FOC did not arrive.”

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Posted 1 year ago

“Received broken salt blocks. Very good customer service, immediately offering me block replacements.”

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Posted 1 year ago

“On time , good price , original matirial”

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Posted 1 year ago

“Ordered a makita DUX60X on Monday then informed on Wednesday this out of stock and offered the 18-volt version. Unfortunately, I had ordered the hedge cutter attachment from another supplier that arrived. tried several times to call them and email them but got no response. the phone number on PayPal does not exist and I tried the landline at 8am it says all operators are busy.! what an absolute joke of a company to deal with.”

Helpful Report

Posted 1 year ago

Hi Jim, Thanks for your review. Sorry you have found it impossible to get in touch. We have multiple channels of enquiry available. You can call us on 01502 4730525 - lines open 8am - 5pm Mon-Fri and 8am - 12pm on Saturdays. You can email us through "websales@buyaparcel.com" If you ordered from us through a platform like eBay, Amazon, Manomano or B&Q you can also contact us through the platforms messaging systems. Apologies that you ordered Monday but we were unable to alert this issue until the following Wednesday. Much to our frustration, and we are sure yours too, on a rare occasion there can be an issue with our stock or the supply of an order. Sadly an issue like this may not be discovered until the order is being picked, shortly before dispatch. We would always provide as much information we could as far as when more stock is due and offer to cancel and refund the order when we reach out regarding these issues. If you just reply directly to the contact you were sent, our team should pick that up all but right away. If this issue isn't yet resolved for you, we would like to get it sorted. Please get in touch with our friendly team at your convenience if we can still assist with this problem. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Very nice minimalistic and sturdy product and best value found online.”

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Posted 1 year ago

“Excellent service especially when things beyond their control go wrong, as in my case. My parcel was due next day via DPD, it didn't arrive despite a text message saying that it had been delivered? It had been delivered to the wrong address! I contacted DPD but only received an automated reply I then rang Buyaparcel who quickly sent over a claim form which resulted in me receiving a replacement the next day. You couldn't get any better than that. Well done.”

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Posted 1 year ago

“Order came as described, not immediately but within a fairly quick turnaround time.”

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Posted 1 year ago

“It was unfortunate that the product you sent me was not the one I ordered. These things happen, but you couldn’t replace it with the product I needed. Agreement to return was easy with a provided label for posting et cetera. The trouble is I had to chase you three times over two weeks to do the refund. When you said you’ll be refunding in two of receipt. That’s not good.”

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Posted 1 year ago

“A great set of lights and as ever excellent service from Buy a Parcel”

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Posted 1 year ago

“Valve is not working. Cold feed not flowing. Have had to replace it with my old valve which, although leaking, is working What about getting my money back?”

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Posted 1 year ago

HI Edward, Sorry to hear you have had trouble with a valve ordered from buyaparcel. We do our best to ensure we only work with manufacturers providing quality products, sadly and unavoidably on occasion some products can have a fault. This kind of product would always be supplied with a warranty. Our friendly team would always assist with such problems and would love to sort this issue for you. Please get in touch at your convenience if you haven't already. Kind regards, buyaparcel customer services.

Posted 1 year ago

“The bag is of reasonable quality dimensions suited my application (i.e. light duty not heavy duty) great service”

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Posted 1 year ago

“Brilliant came in first class condition.”

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Posted 1 year ago

“Decent price, quick delivery, completely hassle free. Plus free gift to boot, how good can it be?”

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Posted 1 year ago

“Package arrived on time and the product was what I wanted at the best price I could find.”

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Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,476 reviews