Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,476 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered DeWalt combi and impact driver 2 battery 1 battery charger and a blower Friday with next weekday delivery and now Tuesday and nothing.ive emailed and not had any replies.”

Helpful Report

Posted 9 months ago

Thank you for reaching out and providing feedback on your experience. We sincerely apologize for the delay in your order delivery and for the lack of prompt response to your emails. We are addressing issues with our communication channels to ensure that all customer inquiries are responded to more promptly at busier times. We understand the frustration this must have caused, especially when you were expecting your DeWalt combi and impact driver set with next weekday delivery. Please know that this falls short of the high standard of service we strive to provide. Pleased to see our team received your email and worked diligently to ensure a resolution for you. Your satisfaction is incredibly important to us, and we are happy to have provided resolution to this matter in the form of a full refund for your order. Please feel free to reach out to us directly if you have any further questions or concerns, and we will be more than happy to assist you. Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding whilst we put a solution in place for you. Kind regards, Buyaparcel Customer Services

Posted 9 months ago

“Fantastic response and high quality product”

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Posted 9 months ago

“Placed order directly.”

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Posted 9 months ago

“Great product and quick delivery. Customer service was fantastic to sort out an issue promptly.”

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Posted 10 months ago

“Always a pleasure to deal with, thanks”

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Posted 10 months ago

“Cheapest option on the market and perfect delivery! Could fault the product, company or service.”

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Posted 10 months ago

“Prompt friendly service tap arrived as advertised in good condition well packed in protective box.”

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Posted 10 months ago

“Never heard of this company before so was a little dubious, but took a risk after researching reviews. Option to deliver quickly was paid but not massively expensive, and it did arrive quickly. Really well packaged too. Great product and no issues. Bag is sturdy and great to store the kit in. Haven't needed to deal with customer services at all so can't comment on what they are like.”

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Posted 10 months ago

“Very quick delivery will definitely use these again”

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Posted 10 months ago

“Brilliant service, quick despatch, quick delivery. Would use again, highly recommend.”

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Posted 10 months ago

“Great service as always”

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Posted 10 months ago

“Ordered Radiator online. Easy order process and arrived on time would reccomend Buyparcel.”

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Posted 10 months ago

“Would highly recommend not as fast a delivery as some companies, but quality product at half the price. Highly recommend.”

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Posted 10 months ago

“I ordered a drywall cutter with macpac case. Order arrived the next day! with the wrong inlet tray for my tool so I emailed and got a rapid response and the correct tray was dispatched straight away. Very good customer service.”

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Posted 10 months ago

“Good product very pleased”

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Posted 10 months ago

“Very good promt service”

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Posted 10 months ago

“Kept informed of progress. Delivered on time by courteous driver”

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Posted 10 months ago

“delivered good brand in good order”

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Posted 10 months ago

“I love this company you get great service and speedy delivery. They a very good range of products and prices are fair sometimes I have seen lower prices at competitors and sometimes it cheaper from Buyaparcel”

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Posted 10 months ago

“I have never had anything negative to say about buyaparcel as their product range/availability and delivery has always been high quality. This time however the regular courier had been changed to a company I have had issues with before. Their performance again left areas for improvement. The only reason I knew the courrier had made the drop was I could hear him shouting down his telephone whilst abandoning the parcel 0n my doorstep without even a knock on the door. When J opened the door to collect it fell into my hallway as it was just leant against the door. Fortuneately it fell that way as otherwise it would have been at the bottom of the 4 steps leading to my door and on the path below. I have raised my concerns with the courier but have recieved no response. I appologise if this is not the forum for my complaint but do hope you renew your use of DHL as preferred courier instead of the one used for this delivery.”

Helpful Report

Posted 10 months ago

Buy A Parcel is rated 4.6 based on 10,476 reviews