Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,476 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Postage was super fast so that was a massive bonus. No problems and would def use again as the service was flawless”

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Posted 2 years ago

“Good service and price. I'm wearing it now and feeling warm. I'm not going to use the tool belt though. Cheers”

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Posted 2 years ago

“Couldn't fault the service or price. Many thanks.”

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Posted 2 years ago

“Excellent service and quick too. I would recommend”

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Posted 2 years ago

“I was hoping my parcel would have arrived in a couple of days rather than four days bit it arrived in very good condition”

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Posted 2 years ago

“Needed a Makita Garden Strimmer without battery and found one on Butaparcel at a very good price. Delivery was quick and it`s working well so far, so i`m very pleased with my purchase.”

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Posted 2 years ago

“Already have a good range of makita tools. I needed a small battery grinder to join my collection . I purchased this from buyaparcel , the goods came on time well wrapped and perfect timing for me to use. I will purchase again , when I need more kit . Thanks guys”

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Posted 2 years ago

“Delivery was prompt. The most important is the packing of the salt, which in the past has arrived all broken. Fortunately, this consignment was good.”

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Posted 2 years ago

“Excellent service and Price. Well-informed of the process as it progressed. The web site was easy to navigate. The description of the product was accurate.”

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Posted 2 years ago

“Will definitely use again I’m a tradesman and quality tools are a must! I bought the top of the range Dewalt drill and a new impact gun a great price quick delivery. Thanks Adam from your Facebook site for sorting a small issue instantly without hesitation. Regards Nick”

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Posted 2 years ago

“I purchased an item in stock with my credit card for next day delivery, received an email confirmation but never received a tracking number within 16 hours - i spent numerous times calling the advertised buyaparcel number and was met with a "all our agents are busy" message continually each time i called. Other form sent emails about packaging went unanswered also. Without any explanation or a call to me from their finance department, they refunded my purchase 20 hours later, to later claim by email, after i raised another ticket with them, that they had advised me it was a suspected fraudulent transaction - without any evidence they had contacted me. Dreadful. TL;DR I will shop elsewhere.”

Helpful Report

Posted 2 years ago

HI Paul, Sorry to hear you were unhappy with your experience. To explain, each transaction made with us goes through some checks of details with financial bodies such as your payment provider. Sometimes these bodies come back to us to advise we need to reverse the transaction, as details submitted may indicate a fraudulent transaction. We must strictly adhere to this advice, but do appreciate at times it is an error on the part of financial institutes and can cause inconvenience. We hope you are understanding of these necessities and would reconsider buyaparcel in the future. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Works well very satisfied thankyou”

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Posted 2 years ago

“Great service , speedy delivery , competitive pricing , can't ask for more !”

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Posted 2 years ago

“great product, great service, speedy delivery, what more do you need.”

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Posted 2 years ago

“Really poor support. Not clear how to adjust the inlet pipes on the shower. would only 'guess' and refused to contact the manufacturer to confirm”

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Posted 2 years ago

HI Daniel, Sorry to hear your are upset by the service. We understand our agent attempted to assist and advised on your enquiry. It was advised we couldn't source more detailed information than the advice slip in the box with the product. We advised how you would adjust your product which was achieved during the call. Our agent also advised it is always best to get advice of a preferred professional when fitting plumbing items if in doubt of anything, as we wouldn't want any issues for our customers resulting in damage to their home. We also suggested during the call if there was any concern with the product we are happy to raise a return for refund also. Sadly toward the end of the call you insulted our staff and ended the call. Sorry our assistance wasn't adequate for you on this occasion. We have done our best to assist you. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Great price and excellent service strongly recommend”

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Posted 2 years ago

“Web site Easy to find & easy to navigate and find needed items. Prices good and delivery prompt and hassle free. Recommended.”

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Posted 2 years ago

“Service was good and the price was competitive - however when the water-softener hoses were delivered I found that they were not all metal construction as per the picture on the website - but had plastic end pieces. This was exactly the part that failed on a previous set, however, I had to fit these inferior hoses due to time constraints on this job. I'll be VERY careful about using them next time”

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Posted 2 years ago

HI, We are sorry to hear of this problem with your order. On occasion our team does make errors, and when this happens we like resolve for our customers. We are going to issue a 50% refund for your order to make up for this issue. We hope this will go some way to making amends. Please do get in touch if we can assist further. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Good itiem and fast delivery”

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Posted 2 years ago

“Very pleased with product, would prefer if a different courier was used as evri were useless.”

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Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,476 reviews