Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,476 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived on time and with good communication to the buyer. Thank you.”

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Posted 1 year ago

“Would use again”

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Posted 1 year ago

“Quick delivery!”

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Posted 1 year ago

“Such a great company. It’s easy to find the right products and delivery is very quick, well packaged and delivered within the time scale.”

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Posted 1 year ago

“Top quality products at keen prices and with speedy delivery. I cannot praise this company highly enough. Keep up the great work! A*****”

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Posted 1 year ago

“Goods are exactly as described. Very fast delivery , Would buy from again.”

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Posted 1 year ago

“No complaints, great service”

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Posted 1 year ago

“Great service. Quick and professional. Set of DeWalt combi drills are great pice of tools. Working perfectly so far - just using them for couple weeks.”

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Posted 1 year ago

“Never received and emailed you and never got a reply”

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Posted 1 year ago

HI, Sorry to hear this. Please do try getting in touch again. We are currently responding to emails in under 24 hours, and we reply to any and all messages we receive. We can only assume your email didn't come through to us. If your order hasn't arrived, we can often resolve quickly and easily for you. You can call us on 01502 473 025 or email websales@buyaparcel.com . If your email comes through to us ok, you will receive a 6-digit reference number for your enquiry in reply. Kind regards, buyaparcel customer services.

Posted 1 year ago

“#000173227 I didnt get my darts as promissed ..!?”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Really pleased with our part. Fitted easily and shower has worked brilliantly since.”

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Posted 1 year ago

“Company very good in taking back my purchase, as description could have been more accurate in its specifications.”

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Posted 1 year ago

“It was a present for my Husband , it was the item as described . Great item to add to your tool collection, My Husband was very pleased .”

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Posted 1 year ago

“Service was very good, quick and efficient. Good company.”

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Posted 1 year ago

“Didn't turn up until almost a month later shocking. They sorted the issue with evri after a couple of days of me getting on to them though but still wouldn't use again.”

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Posted 1 year ago

HI Michael, Thanks for your review. Sorry your delivery was delayed. It seems you didn't notify us right away, however when you did our friendly team chased up the shipment. It was quickly located and delivered within 48 hours of your enquiry by the carrier. We would never intend for a shipment to take around 2 weeks to arrive (not quite the month you advise in your review). Sadly delays do occur with some shipments. We ship hundreds to thousands of items every day and can't actively monitor each shipment. We rely on our customers advising us their shipment is late as soon as possible, for us to chase it up should there be a problem. If we aren't notified, our team wouldn't be aware your order was delayed and wouldn't have pursued a solution until you notified us. Should there be any delay with an order you might make with us in the future, please don't hesitate to contact us so that we can resolve more quickly for you than we were able to on this occasion. If we can assist further at all, please don't hesitate to contact us. Kind regards, buyaparcel customer services.

Posted 1 year ago

“arrived on time and at the price quoted what more can I say”

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Posted 1 year ago

“Good company to deal with and fast service”

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Posted 1 year ago

“My dealings with Buyaparcel were fine but if they continue to use Evri as their courier they are going to lose customers. Although I was told they had received the order and it was out for delivery it never arrived. Not for the first time this has happened or been delivered to the wrong address. It took so long to sort out that I had to buy from another company and claim a refund from Buyaparcel. I've only given 1 star because of Evri.”

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Posted 1 year ago

HI, Sorry to hear of this issue with your delivery, however, we are pleased to hear our team resolved this issue by refunding your order. We can confirm we do use EVRi for our economy/free shipping option, however, if you aren't comfortable with EVRi you can choose to have your order shipped with another company if you choose one of the premium options for delivery. For your peace of mind all delivery issues are carefully logged, and reviewed when contracts with our carriers are considered for renewal. If we can assist any further with this delivery issue, please don't hesitate to let us know. Kind regards, buyaparcel customer services.

Posted 1 year ago

“I've bought from this company before and was very pleased but this time my circular saw came with a double drill box that does not fit and when questioned was told that was all they had not a good response”

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Posted 1 year ago

HI, Thank you for providing feedback on your experience. Sorry to hear of this issue with your order. We are always happy to assist if there has been an error with supply of your order. We are at a loss to understand why you had this experience when contacting us. We are unable to find previous communications from you regarding this issue, to understand and look into the situation further. If you still require assistance with your order, please do get in touch with our friendly team. Kind regards, buyaparcel customer services.

Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,476 reviews