Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,477 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value with triple pack of the best masking tape and quick free postage. Thanks.”

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Posted 2 years ago

“Arrived quickly and well packed. Thanks”

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Posted 2 years ago

“quick delivery nice product”

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Posted 2 years ago

“Item returned as not suitable.”

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Posted 2 years ago

“Fab item good price”

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Posted 2 years ago

“Outstanding service. Product was top quality and I received best customer service I have had for a long time. Would highly recommend. Excellent website as well with huge selection of tools.”

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Posted 2 years ago

“My parcel was very late being delivered but a call to customer services sorted out the problem with no fuss. Very efficient”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“The service was fast and efficient. Happy with the service I have received.”

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Posted 2 years ago

“Absolutely terrible service, paid for next day delivery after ringing to confirm stock levels and then placed an order online. Next day item didn't arrive. Rung company and all I got was a recorded message saying we are busy ring back later.....tried for four days following to still no answer. Got fed up and rung the delivery people instead who said they didn't have the parcel and ring the seller again. A couple more days passed and eventually the tracking information became live and the the parcel said it would be with me the next day. The next day I waited in and it didn't turn up. I rung again to DHL and couldn't get through to anyone because it was automated and then hung up. Wrote buy a parcel an email, which no one responded to. Kept checking tracking to find the parcel and eventually someone managed to get it sent to a depot near me and I had to go and collect it instead. Checked the items, two bracket packs were missing, a couple packets were open and missing the required bolts, and on another two brackets the nuts holding locations weren't in the shape of the nut like the others so you can't tighten them to the frame. Sent another email and still no one has got in touch. Ended up having to throw the broken ones away and purchase other bolts to go through the ones that were missing them. Really angry about this experience. This is the worst service I've received from a company and still no one from buy a parcel has even bothered to message or respond to my email. Got so fed up I didn't even bother chasing it up as obviously they aren't interested in after sales care, just been a complete waste of money.”

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Posted 2 years ago

Hello, We're sorry to hear of the delays with your delivery and any further issues you have experienced. Unfortunately, we do not appear to have received any messages from you regarding the damage or missing items so please contact us directly so we can work to resolve this for you.

Posted 2 years ago

“Goods are fine. A bit disappointing that it came in clear plastic wrap and my husband took delivery, kind of took away any Christmas surprise!”

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Posted 2 years ago

“Bought one from Buy a Parcel last year. Easy process, delivered as advised. Haven't used it yet as waiting for the plumber to fit.”

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Posted 2 years ago

“All Perfect”

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Posted 2 years ago

“Item was exactly as described and arrived quickly.”

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Posted 2 years ago

“Good company Deliver as promised”

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Posted 2 years ago

“Very happy with the service I received.”

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Posted 2 years ago

“Excellent service and delivery. Product spot on.”

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Posted 2 years ago

“We recently purchased a chiminea which arrived promptly and was as described. Unfortunately when it was unpacked part of the bowl was cracked. We contacted customer service who were excellent, so helpful. They arranged a replacement that came within a couple of days. Would certainly recommend the company to others.”

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Posted 2 years ago

“Excellent service, quality products - does exactly what it says on the tin with ultra quick delivery, even just before Christmas. Recommended!”

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Posted 2 years ago

“good selection of brand named products at good prices with quick delivery”

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Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,477 reviews