Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,483 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient company. Easy to order. Delivered promptly.”

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Posted 7 months ago

“These guys generally have the best prices on eBay. Quick delivery. What's not to like? Recommended.”

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Posted 7 months ago

“This company always seems to have good quality products at excellent prices then be able to deliver well packed and efficiently. Keep up the good work!”

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Posted 7 months ago

“I paid for a tool pouch and belt but only the belt arrived and they are not responding to my messages. I can’t fit any screws in a belt alone, I feel like I have been robbed. Would not recommend and will definitely not be buying again from this racket.”

Helpful Report

Posted 7 months ago

HI Jon, Thanks for your review. Sorry that not all items ordered arrived with you. We understand a packing error occurred which we have addressed with our team. Although we can't say packing errors never occur, we would like to assure you they are rare. Pleased to see you have now managed to get in touch with our team, and they sent your order again for you to resolve this concern. We'd like to think this brought the matter to a good point of resolution for you. We hope you aren't deterred from shopping with us in the future, and will give us the opportunity to serve you better on another occasion. Kind regards, buyaparcel customer services.

Posted 7 months ago

“A terrible experience I purchased a bare unit sander with no battery or charger that I completely understand but when it arrived It also didn’t have a sanding head either!!! So completely unusable I’ve sent two emails with no reply! This sander I use for work and have lost money in the process and with I never ordered this item”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience with us. We're sorry to hear that your recent shopping experience fell short of your expectations. At Buyaparcel we strive to provide clear and accurate product listings to help our customers make informed purchasing decisions. We understand that our listings may vary in terms of included accessories, ranging from units without any accessories to comprehensive kits. To avoid any misunderstandings, we encourage our customers to carefully review the product details before making a purchase. We understand you've since been in touch with our team, and we appreciate the opportunity to resolve this matter for you. As discussed, the option to return the order for a full refund is provided, and our team is here to assist you further should you decide to pursue this option. Rest assured, we'll also review the listing in question to ensure that it provides the necessary clarity regarding the included items. Best regards, Buyaparcel Customer Services

Posted 7 months ago

“I ordered an item on a Friday morning and paid extra for next day delivery. A week later I have not recieved the parcel. I have tried calling but unable to get through. I have sent emails and not had any response. Poor service. Would leave zero star review but unable to do so.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about the issue you've encountered, and we'd like to assist you further. However, we noticed that there were no order details provided with your review, which makes it challenging for us to identify and address the specific concern you're facing. Our customer service team is available on multiple telephone lines throughout the day, and we haven't experienced any issues with customers reaching us. If you could kindly reach out to us during office hours, our dedicated team will be ready and eager to assist you promptly. Your satisfaction is important to us, and we're committed to resolving any issues you may have experienced. Thank you for your understanding, and we look forward to the opportunity to assist you. Best regards, Buyaparcel Customer Services

Posted 7 months ago

“Please stop the emails, thank you.”

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Posted 7 months ago

Ensuring our customers have control over their subscriptions is important to us. If you're signed up to our mailing list and wish to unsubscribe, you can do so by clicking on the unsubscribe link included in every email you receive from us. If you prefer, you can also reach out to us directly with your email address, and we'll be more than happy to assist you in unsubscribing from our mailing list. We appreciate your understanding and the opportunity to address your concerns. Kind regards, Buyaparcel Customer Services

Posted 7 months ago

“Fast delivery, good price. Who could ask for more?”

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Posted 7 months ago

“Buyaparcel, offer an efficient reliable delivery service, the inlays in the Makita macpac boxes are often wrong but the tools are excellent.”

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Posted 7 months ago

“Very good choice of products and easy to order. Quick and reliable delviery. Very impressed with this company and will definately use them again.”

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Posted 7 months ago

“I can't review this item because you did send it to me, you just messed me around which is why I will not be recommending or buying from your company again”

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Posted 7 months ago

Thank you for reaching out and sharing your experience with us. Your feedback is invaluable as it helps us continually refine our services to better serve our customers. We sincerely apologize for any inconvenience caused by the delay in dispatching your order. We understand the frustration that can arise when expectations aren't met, and for that, we're truly sorry. After reviewing your case, we acknowledge that there was a delay in dispatching your order, and we're grateful for your understanding in allowing us to promptly cancel the order and issue you a full refund. Please know that this delay was an isolated incident, and the vast majority of the thousands of orders we handle daily are dispatched and delivered without issue. Your trust is important to us, and we hope that despite this setback, you may consider giving us another chance in the future. We're committed to ensuring a smoother and more satisfactory experience for you should you choose to order from us again. Once again, we apologize for falling short of your expectations on this occasion and thank you for bringing this matter to our attention.

Posted 7 months ago

“Toughbuilt Gelfit best knee pads I have used - comfortable for extended use and great knee support. Great service from BuyAParcel.”

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Posted 7 months ago

“A Very good water softener and buying from But A Parcel was top notch too delivery was quick.. would definitely buy again from them as this was my first time I had bought from Buy a Parcel. A star service”

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Posted 7 months ago

“First time I've bought anything from buy a parcel.. first class experience..thank you..”

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Posted 7 months ago

“5* Highly recommend”

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Posted 7 months ago

“Excellent Service. Really quick despatch and Delivery I would recommend these to anyone”

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Posted 7 months ago

“Always comes quickly after ordering. Often the best prices for Makita on the internet.”

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Posted 7 months ago

“Prompt delivery. Competitive pricing.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“BuyAParcel is great, good prices, great deals, quick delivery. Have purchased power tools from them before. In this instance the product itself did arrive with very minor damage, but its not the fault of BuyAParcel. The Makita mini rachet scredriver is well known for being supplied with a broken plastic clip that doesn't affect any functionality at all, and BuyAParcel's great deal made that irrelevant anyway.”

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Posted 7 months ago

Buy A Parcel is rated 4.6 based on 10,483 reviews