Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,483 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy and product arrived promptly. 5 star!!”

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Posted 3 years ago

“As described and fast delivery”

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Posted 3 years ago

“I ordered the wrong item but the instructions to return were simple and the refund was prompt.”

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Posted 3 years ago

“Quality goods , good service, fast shipping.A++”

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Posted 3 years ago

“Always good service and great prices. Have used them a few times and will continue to do so.”

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Posted 3 years ago

“Initially customer service was great, unfortunately when they made arrangements to collect and deliver a replacement product it didn’t arrive as planned wasted a day and a half poor planning and never answered my emails for several days. Not impressed at the end of the day with this service. No doubt they will blame someone else they made the delivery arrangements and just didn’t do what they said they would. A response to my emails would have been nice and acknowledge they messed up. Service started off good then quickly deteriorated. The delays ruined my project and cost me money and wasted time.”

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Posted 3 years ago

“Great value , promt dispatched, no issues, will use again :)”

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Posted 3 years ago

“I have used buy a parcel before and WILL be using them again faultless.. Thank you ....”

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Posted 3 years ago

“Buyaparcel reacted extremely well to a problem we had with the size of a water softener. Although Buyaparcel hadn't done anything wrong, they gave us a free return and full refund. Would recommend them to anyone and we will use them again.”

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Posted 3 years ago

“I’d never heard of the company but they offered the best price available anywhere else, followed by quick and efficient delivery. Would recommend to anybody.”

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Posted 3 years ago

“Very quick delivery, loads quicker than originally said, only negative, unable 2 track delivery, number quoted on invoice and emails etc kept coming up as no such number, which does worry you wen it’s you first time with company, other than that will definitely use again”

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Posted 3 years ago

“I havent got a clue what I bought from Buyaparcel and they didnt bother to tell me what it was in their request for a review and I buy a tonne of stuff. Based on the fact that I havent had any bad experiences with any of my purchaces from anyone, I can safely say Buyaparcel must have done an ok job. For a better review, let me know WTF im supposed to be reviewing.”

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Posted 3 years ago

“Bought something by mistake on ebay, my phone got stuck and i only wanted to know what it costs , but when my phone start working again i saw that i bought it and so i cancelled it imediately , within 10 minutes, yesterday evening, and now they say i cant cancel it. Its for about GBP 220 😳😳😳 I refuge it when it arrives so they have to pay a lot more then when they cancelled it or contact the Dhl and stop it. Tried to call but because of Covid they dont pick up the phone”

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Posted 3 years ago

“Received my parcel today and found that there was a piece missing that fixes the top too the bottom maggiecasper42@hotmail.com”

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Posted 3 years ago

“Excellent service, I purchased a makita cordless dry lining gun and unfortunately it was faulty. No fault of there’s but they responded straight away and replaced it straight away. I would definitely buy from them again”

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Posted 3 years ago

“I placed an order for an AFK cottage arbour on 26th March as the website said these were in stock. Confirmation came that it would be 2 weeks and I would be contacted by the delivery company with a tracking number. I have mailed Buyaparcel 8 times for an update without even an acknowledgement. I have now spoken with AFK direct to find out the position and find that my order will not be fulfilled until 19th July which is 17 WEEKS after ordering. I have since had contact from Buyaparcel who have now taken my concerns seriously and have understood my position. They have taken this up with the manufacturer who has now agreed on a delivery date in 2 weeks. I have amended my score to reflect how my concerns were responded to.”

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Posted 3 years ago

Hi Richard, these larger garden items on our site aren't held here but we do get regular stock lead time updates from AFK and Rowlinson etc. but the lead times frustratingly do shift. I can see my colleague AnneMarie replied with the lead time on the 13th April. So apologies if the email wasn't received. I will follow up with a phone call to see if you want to keep the order alive to cancel. Thanks, Mike

Posted 3 years ago

“Do not order from here at the moment they have a back log of orders so taking for ever to get orders sent out my boots I ordered and paid extra for next day delivery. Still waiting a week later”

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Posted 3 years ago

“Top firm on quality and service :)”

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Posted 3 years ago

“Brilliant service, thank you for the email reminding me of the products availability. Very difficult to find these batteries anywhere, the ones I did find were very over priced, so I was chuffed with the price I purchased them for through Buyaparcel, thanks again”

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Posted 3 years ago

“Ordered on Sunday, dispatched on Wednesday, delivered on Friday as expected. Well packaged and very happy with the product. Thanks 👍”

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Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,483 reviews