Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,476 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issues with the supplier, product arrived on time and in good condition. I've used Buyaparcel a few times now and can't fault their service so far.”

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Posted 1 year ago

“As you’d expect, a great company to deal with, a lot of choices at good prices with speedy delivery times, I have used in the past and are one of the first places I look whenever I need anything, 5 stars all round.”

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Posted 1 year ago

“Arrived quickly and was pleased with the value of the socks. They are comfortable and well made and perfect for work.”

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Posted 1 year ago

“Parcel arrived damaged and buy a parcel would not replace! Shocking company and won't be using again.”

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Posted 1 year ago

Hi, We can confirm you reached out to us to advise your order was damaged. Unfortunately the damage shown was significant, which would imply this issue would be clear on delivery and the state of delivery would show this. Because the item was delivered well over 48 hours prior to you raising this issue, and tracking showed no signs of damage to the shipment, it seemed highly possible damage you reported occurred after delivery. If raised within 48 hours of delivery, we would resolve an issue with damage without fuss on the assumption damaged occurred in transit, after this period we cannot accept claims for damage as per the policy of management. We do our best to make this clear in our terms and conditions of sale (https://www.buyaparcel.com/terms-and-conditions#delivery) as per the below: "Damaged parcels should be rejected when the delivery is attempted. If the parcel has been damaged, items you ordered are missing or incomplete but you did not see it until you accepted it, please contact us within 48 hours to make us aware and we will work with you to replace it or refund it. It would be helpful if you could provide images of the damage & packaging too. We only have a short time frame in which we can report damages to our couriers, so please co-operate by notifying us within this time frame." Kind regards, buyaparcel customer services.

Posted 1 year ago

“Very good tools”

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Posted 1 year ago

“Buy a parcel have always been really great speedy delivery's and only quality products!”

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Posted 1 year ago

“👎 👎👎👎 returns”

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Posted 1 year ago

HI, Sorry to see this low rated review. Our friendly team are always happy to assist and resolve issues with orders or returns. Unfortunately your review has no details for us to look into this issue or assist further. Qualifying returns should always be easy with us. We operate a 30 day, no-fuss return policy, provide postage where applicable and regularly provide a smooth return process for our customers. If you would like to get in touch on 01502 473 025 or send an email to websales@buyaparcel.com we would love to resolve any issues you are having with return. Kind regards, buyaparcel customer services.

Posted 1 year ago

“When I bought this package I thought it was a good deal, but it turned out not to be, but the service I got from buy a parcel was good. Just that on the initial advert it wasn't clear that batteries and charger were not included.”

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Posted 1 year ago

“GREAT SERVICE FROM ORDER TO RECIEPT OF ITEM BOUGHT.”

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Posted 1 year ago

“Counterfeit goods. Avoid this website.”

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Posted 1 year ago

Hi, Sorry you have the impression we supply fake or counterfeit goods. You can be assured we are an authorised dealer of many large, popular brands with over 20 years of history behind us. We certainly don't sell fake or counterfeit products. Our status with brands like Dewalt, Makita and more can be confirmed directly with manufacturers. We feel confident if you contact the manufacturer of any product purchased from us , you will be assured of the authenticity of the product. If you would like further reassurance on your purchase, to raise a return or have another enquiry please do get in touch with our friendly team on 01502 473 025 or email websales@buyaparcel.com. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Excellent service, decent price and quick delivery, will definitely use again.”

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Posted 1 year ago

“Shocking the blade for both planes are too big making them useless and the square i isn’t square”

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Posted 1 year ago

HI Luke, Sorry to hear of problems with your order. If you would like to get in touch with our friendly team by calling 01502 473 025 or emailing websales@buyaparcel.com we would love to resolve any problems for you. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Super quality and does what it says on the tin.”

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Posted 1 year ago

“Great price and spot on delivery times will use again.”

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Posted 1 year ago

“Bought a hot tap tank to replace mine when it began leaking. Very impressed with customer service which was quick and very helpful.”

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Posted 1 year ago

“Needed a small tape measure for work and Buy a Parcel had the best product tor the best price would highly recommend”

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Posted 1 year ago

“I needed a good tool bag with plenty of pockets and this bag did it all very pleases”

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Posted 1 year ago

“The item arrived promptly and well-packed. It worked well when installed.”

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Posted 1 year ago

“Fast delivery!!!”

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Posted 1 year ago

“Quick postage, no probs very happy.”

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Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,476 reviews