Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,476 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service, arrived on time, well packaged. Will use again.”

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Posted 1 year ago

“Excellent, easy and fast delivery”

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Posted 1 year ago

“good job:))))”

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Posted 1 year ago

“great service great deal”

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Posted 1 year ago

“Quick delivery at a competitive price Thank you- will buy again”

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Posted 1 year ago

“Excellent company , delivered very quickly , would not hesitate to use again , very happy with my purchase”

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Posted 1 year ago

“Easy to purchase at a competitive price”

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Posted 1 year ago

“Buy A Parcel is a fast and efficient delivery service”

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Posted 1 year ago

“I bought a DeWalt leather tool belt from Buy a Parcel for an anniversary present. I'd love to say how wonderful it was, but it wasn't delivered! Evri, (formerly Hermes), just didn't bother! I spoke to someone at Buy a Parcel, who confirmed that Evry made absolutely no attempt to deliver, returning the parcel instead of coming to our door. This is not the first, or last time Evri/Hermes has refused to deliver a parcel to us. I had to wait a long time for a refund and what's more, I had to look for another gift, with very little time to do so. I will never tire of writing bad reviews when it comes to Hermes, or Evri, or whatever they want to call themselves, because they are the worst courier company in the world! If your business is reliant on this god awful company, you will go into liquidation very soon, having to pay out for delivery AND then having to refund your customers! STOP USING HERMES/EVRI!”

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Posted 1 year ago

Hi Jamie, Sorry to hear of this bad experience with the carrier EVRi. Rest assured problem deliveries are recorded and addressed when we review our contracts with carriers. If we can be of further assistance on this issue, please don't hesitate to get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Great price/product and quick delivery would recommend.”

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Posted 1 year ago

“Have used for years, has always been a great company to deal with”

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Posted 1 year ago

“Very good by any measure, great price at time of purchase.”

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Posted 1 year ago

“FANTASTIC DELIVERY SERVICE EVEN IN THESE DIFFICULT STRIKE-BOUND TIMES IN THE UK”

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Posted 1 year ago

“The boiler hot water tank is brilliant”

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Posted 1 year ago

“Great service, quick.”

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Posted 1 year ago

“Terrible service! Will not be using this company again. Needed these boots next day never turned up at all had to go through paypal to get a refund never had any communication what so ever if I could give you 0 I would! There was no customer service”

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Posted 1 year ago

HI Nichola, Sorry your experience wasn't a good one for you. We can explain most of this issue. Despite you paying for next day delivery, it seems our team made an error and shipped this on the slower free service. We can see this turned up a couple of days later than you would have expected and then the delivery was refused. We can't say they never turned up but it does appear due to the delivery being late you rejected this shipment, which is understandable. Apologies our team made this error with the shipping service. From there we don't seem to have any record of contact from yourself such as emails to let us know about this issue. There is no record at all that you contacted us. This would explain why you didn't get any communication from us. Your paypal case was then opened and approved for a refund. We hope this refund goes some way to making amends for this issue. Should you have trouble contacting us in future, please don't hesitate to review contact information on our website to give us a call or send us a message. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Great service and speedy delivery”

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Posted 1 year ago

“Came across this company while doing an online search. Website was easy to use, prices were competitive, item was as described and delivered with the advised timescale. Would use again and happy yo recommend.”

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Posted 1 year ago

“Very happy with my Makita 5Ah 18v batteries. Best price on the web and fast delivery.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,476 reviews