Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,476 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv since bought the dewalt first and second fix nail guns and also the sds dewalt drill with chuck. Through ebay, iv not received thed items and it seems ad it was delivered but nothing was ??? I'm having to fight through ebay but as iv never had this problem iv messed up and opened dispute with PayPal.so it messed it up with ebay, the crowd told me to cancel PayPal dispute and they would refund me strait away, so stupid me did and now they are playing games and iv spent £725 off my hard ernt money as I'm trying to start my own one man band buisness up and this has had a massive impact on me, while they seem to not care about this situation nd there customer service team ie Emily isn't very polite and seems not interested, they could send my items out recorded delivery or refund me but with there attertude I don't want to deal with them again and all I want is my refund, please Emily leys resolve this as I'm not going away till you do, very upset and disappointed”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding your recent order. After carefully reviewing your case, it appears that delivery was confirmed and a photo of the parcel at the delivery address was provided. However, we understand that you encountered difficulties locating the parcel upon delivery. Once we were made aware of the situation, we promptly took steps to ensure that you were refunded for your order. I'm pleased to confirm that the refund was arranged two days prior to your review, and the funds should now be in your account. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to our friendly team. We're here to assist you in any way we can.

Posted 8 months ago

“Delivered quickly, no problems”

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Posted 8 months ago

“The web site was easy to use and the tool arrived as promised.”

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Posted 8 months ago

“Dropped a star because of delayed delivery. Initially the courier said the delivery address did not exist. I found this intersting as delivey was to a Somerset town not a remote part of the UK. Anyway after a couple of phone calls delivery was sorted and product arrived the following day.”

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Posted 8 months ago

“I ordered a particular router RT0700. What turned up was the next generation of router RT0702, with a safe start function. In most cases this would be fine. But I my application - use in a cnc machine - it makes it more difficult to set up. It is OK. But it would have been better if buy a parcel had delivered what had been advertised.”

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Posted 8 months ago

“All v good - arrived on time and works perfectly”

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Posted 8 months ago

“Reliable and good prices”

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Posted 8 months ago

“Item received quick happy with purchase”

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Posted 8 months ago

“Fast delivery smooth transaction price wise good as described brillant.”

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Posted 8 months ago

“The taps arrived quickly and were easily fitted onto our 40 year old bath. The look fine. The were very cheap so I don't expect them to last 40 years but neither will the bath.”

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Posted 8 months ago

“Good service”

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Posted 8 months ago

“Very good purchase”

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Posted 8 months ago

“Competitive prices on quality products combined with fast delivery.”

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Posted 8 months ago

“Excellent company to deal with delivery always on time with products I have had from them”

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Posted 8 months ago

“Good fast delivery at respectable prices”

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Posted 8 months ago

“Was a bit sceptical when I found buy a parcel but went ahead and ordered anyway. Wasn't disappointed, product as described and very competitively priced and quick delivery.”

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Posted 8 months ago

“Terrible company, I paid extra for Saturday delivery but got nothing, bunch of con artists, don't use them, spread the word on social media”

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Posted 8 months ago

Thank you for your feedback. We sincerely apologize that our service did not meet our usual high standards on this occasion. Upon investigating your review, we discovered an error in our warehouse resulted in your order, intended for Saturday delivery, not being dispatched. We acknowledge the inconvenience this caused you. Upon reaching out to us, we immediately took action to rectify the situation by stopping the order and issuing a full refund as per your request. We are actively reviewing our processes and implementing improvements to prevent such errors from occurring in future orders, ensuring a smoother experience for you and all our valued customers. We regret any inconvenience caused by this failure to dispatch your order and appreciate your understanding. If you wish to discuss this matter further or require any assistance, please do not hesitate to contact our team. We are here to help. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

Posted 8 months ago

“Avoid this people offer no refunds even after returning the item and they misadvertised their products”

Helpful Report

Posted 8 months ago

Thank you for your feedback and providing an order reference with your review to allow us to investigate further. After thorough investigation we understand you returned your order, however we were unable to issue a refund until the return was received and processed which seems to have left you disgruntled. We endeavour to issue refunds for returned orders as fast as possible, but in all cases we are unable to issue refunds until goods are returned. At Buyaparcel, we strive to expedite refunds for returned orders promptly. However, please understand that refunds can only be processed once the returned goods are received and processed on our end. We regret any frustration this may have caused. We're pleased to inform you that your order has since been successfully returned, and your refund has been processed accordingly. We hope this resolution brings closure to the matter and that you are now satisfied with the outcome. If you have any further questions or concerns, please don't hesitate to reach out to us.

Posted 8 months ago

“Bad experience with them i will not recommend to anyone they advet a drill with 63 pounds battery +charger and they send me just the drill i will not buy anything from them they costumer service is bad they answer after 5 days and they blame B&Q for the error”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issue with your recent order. We understand the frustration that can arise from discrepancies like the one you experienced due to a listing error. Please know that our team is committed to rectifying the situation promptly. We have offered to arrange a free return of the order for a full refund. Your satisfaction is of the utmost importance to us, and we would be more than happy to assist you with the return process and ensure that you receive a full refund for your order. Please get in touch with our friendly team if you require further assistance to proceed with returning your order. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to make things right. Kind regards, Buyaparcel Customer Services

Posted 9 months ago

“Missing parts from an instant boiler tap tank so unable to use it. Contacted but a parcel but still no response after 2 days and no indication of when we’ll expect one.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced in reaching our team for assistance and for the missing parts in your order due to a manufacturer error. We understand how frustrating it can be when issues arise, and we regret any inconvenience this may have caused you. Our team is committed to resolving this matter promptly and has been in touch to offer a variety of solutions to address the problem. Your satisfaction is our top priority, and we are eager to assist you in resolving this issue to your satisfaction. Please respond at your convenience with your preferred solution, and we will ensure that solution is implemented without delay. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to make things right. Kind regards, Buyaparcel Customer Services

Posted 9 months ago

Buy A Parcel is rated 4.6 based on 10,476 reviews